Byte Reviews 141

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I wasted almost $3000 on my aligners and they never sent me the night aligners after i finished y 10 week 22 hour aligners, i called them so may times about my problem as it was closing the gap betwee... See more

Rated 5 out of 5 stars

Due to switch to my 4th aligner of 28 weeks treatment all going well so far although I broke the extraction tool & am being sent a new one. I find the aligners very hard to remove without it. Got... See more

Company replied

Rated 3 out of 5 stars

A four month treatment plan turned into a 13 month treatment plan and teeth still did not align, despite wearing the aligners 22 hours a day, hyperbyte x3 daily and following all instructions. Might w... See more

Company replied

Rated 5 out of 5 stars

The byte team have all been so lovely & caring which makes the process so much more relaxed. I feel they successfully remove the stressful elements of straightening teeth, making it an almost fun proc... See more

Company replied


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3.6

Average

TrustScore 3.5 out of 5

141 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I wasted almost $3000 on my aligners…

I wasted almost $3000 on my aligners and they never sent me the night aligners after i finished y 10 week 22 hour aligners, i called them so may times about my problem as it was closing the gap between my front teeth but was creating a gap between my front and side teeth. i contacted them so many times as i was finishing my 10 weeks treatment but they never reached out to me, they were a scam and my $2800 was a waste my teeth are back to how they were as i stopped wearing them because it was creating another gap.

October 21, 2024
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. They make everything difficult in the hopes you will just give up and let them take your money. I am now left with receding gums & a dead tooth with no accountability from them. Do not use them! Most positive reviews are paid for.

November 7, 2023
Unprompted review
Rated 2 out of 5 stars

Customer service isnt great

Customer service is shocking. When I was In the process of purchasing my aligners my advisor would reply to me almost instantly but since purchasing, I’ve noticed if I message the advisor with any questions regarding treatment they seem to just ignore me and they will only respond once I’ve messaged quite a few times. It’s usually days before I get a response.

October 8, 2024
Unprompted review
Byte logo

Reply from Byte

Hi Emily - so sorry to hear we aren't meeting your expectations. Unfortunately I cannot locate your account, so have just sent a request for more information so I can look into this for you and ensure we improve your experience. Thanks in advance!

Rated 5 out of 5 stars

Effective self-managed treatment with great ongoing support

It was a great experience straightening my teeth with Byte :).
The team has been super helpful and timely responsive, not only before my purchase but also ongoingly, during my treatment, responding to my requests, making adjustments and also post treatment to help maintain the result.
I’m very happy with the result and feeling more confident to show my smile. Thank you

August 11, 2024
Unprompted review
Rated 5 out of 5 stars

No regrets whatsoever - I highly recommend!

So easy to get started & after just 5 weeks I am already noticing a difference! The app is really user friendly - reminding me when to use the Hyperbite & when to change the aligners & on top of this, the initial consultation & whatnot was super simple & not intimidating at all (I did not feel at any point that this could've been a bad decision to get started). The whitening foam has worked wonders & overall I feel like having this routine has created such an improvement in such a short amount of time. I am very much looking forward to seeing the final result!!

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

everything was great

Just ordered my aligners which I’m very excited to receive. The whole process was very simple and the team at byte are really helpful.

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Results

Excellent customer service.
My day plan only took 8 weeks & I was happy with the end results, everything is easily tracked in the app you have access too.

March 30, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing 👏

Amazing quality products and treatment will definitely recommend to family and friends

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

Byte aligners

Good company to work with, fast communication on weekdays and all problems answered/solved

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Best teeth straightening service

Kind customer service, efficient and simply amazing. I can already see a huge difference in my teeth even after couple of weeks of using Byte - my teeth are straighter and whiter thanks to the whitening products that are part of the deal. Overall really happy, 10/10 would recommend :)

April 11, 2024
Unprompted review
Rated 5 out of 5 stars

The whole process was very easy

The whole process was very easy. Customer service were really helpful.

March 22, 2024
Unprompted review
Byte logo

Reply from Byte

Hi Renee! Thanks so much for your review and kind words. We are so happy to hear!

Rated 5 out of 5 stars

I had the best experience with Byte

I had the best experience with Byte! They were so helpful throughout my experience even well after I had finished my retainers they still kept in contact.
My teeth moved exactly how they were suppose too!
I still can't believe something so affordable actually worked!

June 15, 2023
Unprompted review
Byte logo

Reply from Byte

Thanks for your kind words, Ali! We'll pass on your review to our customer support team. We loved seeing your before and after smile glow up - thanks so much for sharing!

Rated 5 out of 5 stars

Absolutely amazing product

Absolutely amazing product. It’s quick, gentle and efficient giving top results comfortably - noticeably brighter teeth even after the first treatment.I’m

January 1, 2024
Unprompted review
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Reply from Byte

Hey JJ! Thanks so much for your review! Loved the photos you shared - your smile radiates confidence!

Rated 5 out of 5 stars

I have my dream smile!

The whole process was seamless and achievable. I loved how I could manage my teeth journey all from home - that was one of the biggest things for me with having a busy schedule. I needed the convenience of an at home service I could trust. Within weeks I started to notice my teeth change which gave me the biggest confidence boost. I now wear a beautiful white teethy smile everyday! I’m in my early 30s and have my dream smile! I look back at the shy smile I use to have and I don’t even recognise it anymore! Byte has changed my life! It is the best thing I could have done for myself!

January 29, 2024
Unprompted review
Byte logo

Reply from Byte

Hi Connie! We were SO amazed with your before and after photos! Thank you so much for your kind words, we love that we could help you achieve your dream smile!

Rated 5 out of 5 stars

A+ across the board

Truly focused on customer service and loads of patience for all my questions. I have loved using Byte - much easier than braces and so much quicker too

January 25, 2024
Unprompted review
Byte logo

Reply from Byte

Hi Megan, thank you so much for your review! We're happy to hear you've enjoyed your treatment with us and will pass your kind words to our customer service team!

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