Needed to address a few concerns with billing. While it did take over 30 minutes for my phone call to be answered I was pleased and appreciative of Kim addressing my concerns and getting a solution to... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Easy, treatment sign up process and approval was instant. The pharmacy they use is efficient and delivers within 2-3 days of RX approval. They are quite pricey compared to other telehealth provide... See more
Company replied
Sheila made sure my request was taken care of in a timely fashion and without any hesitation. She knew what I needed and made it happen quickly and reassured me that my issue had been taken care of.... See more
Company replied
I didn't tolerate the medication well enough to continue treatment, but Erin helped me cancel as soon as I reached out to support. Honestly, from start to finish with this company it was great. They a... See more
Company replied
Company details
- Weight Loss Service
- Medical Spa
- Online Prescription Medication Vendor
- Spa and Health Club
- Wellness Program
About Eden
Written by the company
Try Eden Now
We have a lofty mission: To improve metabolic health for 80 million Americans by connecting them with best-in-class programs, physicians, and state-licensed compounding pharmacies.
We provide access to expert doctors and tailored treatment plans, helping you look, perform, and feel your best. Eden simplifies healthcare by delivering personalized treatments right to your door through our innovative and convenient platform that combines advanced technology with a personal touch.
Contact Us
- Expert Connections: Access to knowledgeable doctors.
- Convenient Care: Virtual consultations and home delivery.
- Personalized Treatment: Custom plans from state-licensed compounding pharmacies.
- Transparent Pricing: No hidden fees.
- Ongoing Support: Continuous care and plan adjustments.
Eden is revolutionizing healthcare by making it more accessible, transparent, and personalized. Our platform connects you with experienced doctors who specialize in metabolic health, ensuring you receive expert advice and custom treatment plans delivered right to your door. We pride ourselves on our credibility, and commitment to transparency about our services and pricing.
Eden's ambitious goal is to improve metabolic health for 80 million Americans by connecting them with the best programs, physicians, and pharmacies. We are dedicated to providing a seamless, trustworthy, and customized healthcare experience, helping you lead a healthier, happier life.
Contact info
United States
- care@tryeden.com
- tryeden.com
4.4
Excellent
3K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Florida was incredibly helpful clearing…
Florida was incredibly helpful clearing up a billing error and getting my prescription sent to the pharmacy!
April 6, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing this! We’re so glad Florida was able to step in, clear up the billing issue, and get your prescription sent over—that’s exactly the kind of support we aim to provide.
We’ll be sure to pass your kind words along 😊
If you ever need anything, we’re always here for you.
Susie 💚
This place is terrible
This place is terrible. They left me on red so many times. It took over a month 2 different times to get my meds then they sent the wrong strength. This experience was painful. I wasted a lot of money and no refunds.
April 8, 2025
Reply from Eden
Hi there,
I’m really sorry to hear about your experience—this is not the level of care or reliability we aim to provide. Waiting over a month for your medication, especially more than once, and then receiving the incorrect strength is incredibly frustrating. I completely understand why this felt like a painful and costly experience.
We take situations like this very seriously, and I’d truly appreciate the opportunity to look into this for you and make it right. Please reach out to me directly at susie@tryeden.com
, and I will personally review your account, address what went wrong, and work toward a resolution with you.
Thank you for bringing this to our attention—we’re here to help.
—Susie 🌿
Reply from Eden
Hi there,
Thank you so much for sharing this! We’re so glad Melanie was able to help you and get your issue taken care of—that’s exactly what we’re here for.
We’ll be sure to pass your kind words along to her 😊
If you ever need anything, we’re always here for you.
Susie 💚
Erin was very helpful!
Erin was very helpful! Directly and quickly addressed my needs! Thank you Erin!
April 6, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing this! We’re so glad Erin was able to jump in and take care of your needs quickly and directly—that’s exactly the kind of support we aim for.
We’ll be sure to pass your kind words along to her 😊
If you ever need anything, we’re always here for you.
Susie 💚
Melanie was wonderful to work with
Melanie was wonderful to work with. She answered all my questions and helped me with everything I asked. 10/10 for Melanie! Wonderful customer service.
April 6, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing this! We’re so happy to hear Melanie was able to answer all your questions and support you every step of the way—that’s exactly the kind of experience we strive for.
10/10—we love to hear it 😊 We’ll be sure to pass your kind words along to her!
If you ever need anything, we’re always here for you.
Susie 💚
The program and process is highly recommendable
The program and process is very efficient and convenient. Products arrive and are shipped to directly with little to no delays. The PA was very insightful. All and all a great experience so far
March 21, 2026
Reply from Eden
Hi there,
Thank you so much for your kind words! We’re so glad to hear you’ve had an efficient and convenient experience and that your shipments have been arriving smoothly. It’s also great to know your PA was insightful and helpful along the way.
We truly appreciate you taking the time to share this and are so happy to have you with us. We’re always here if you need anything.
Susie 🌿
Great Customer Service
Melanie was very helpful and understanding. She handled my concerns quickly and professionally.
April 6, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing this! We’re so glad Melanie was able to support you with care and handle everything quickly and professionally—that’s exactly the experience we aim to provide.
We’ll be sure to pass your kind words along to her 😊
If you ever need anything, we’re always here for you.
Susie 💚
Zee helped me immediately
April 6, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you for sharing this! We’re so glad Zee was able to jump in and help you right away—that’s exactly what we’re here for.
We’ll be sure to pass this along 😊
If you ever need anything, we’re always here for you.
Susie 💚
Carmen throughly read my concern and…
Carmen throughly read my concern and swiftly resolved the issue.
April 6, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing this! We’re so glad Carmen took the time to fully understand your concern and get everything resolved quickly—that’s exactly the kind of support we aim to provide.
We’ll be sure to pass your kind words along to her 😊
If you ever need anything, we’re always here for you.
Susie 💚
Melanie was extremely helpful & did…
Melanie was extremely helpful & did exactly what I asked
April 6, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing this! We’re so glad Melanie was able to help and get everything taken care of just the way you needed—that’s exactly the kind of support we aim for.
We’ll be sure to pass your kind words along to her 😊
If you ever need anything, we’re always here for you.
Susie 💚
Melanie made my request seamless
Melanie made my request seamless. Thank you
April 6, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing this! We’re so glad Melanie made everything seamless for you—that’s exactly the experience we aim to provide.
We’ll be sure to pass your kind words along to her 😊
If you ever need anything, we’re always here for you.
Susie 💚
I hate that I am writing this
I hate that I am writing this but they stole $250 from me.
I had paused my treatment due to still having about 2-3 weeks of product left in vial. I reached out asking if I would need to redo my questionnaire as my treatment plan disappeared. They “sent my prescription to pharmacy” without confirming that was what I wanted. I was charged $250 quickly. I said I did not ask for this and I needed to be refunded. They refused saying they cannot cancel or return meds once they go to pharmacy. This all happened within an hour.
April 5, 2026
Unprompted review
Reply from Eden
Hi Brandi, I would love to connect, you can email me at susie@tryeden.com. Thanks :)
Eden for those who work better on their own
I like the more independent approach Eden offers. Not too many check-in requirements, but very accessible if needed.
April 5, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing this! We’re really glad to hear you’re enjoying the balance—having that independence while still knowing support is there when you need it is exactly what we aim for.
We appreciate you taking the time to share your experience, and we’re always here whenever you need us 😊
Susie 💚
I had a great interaction with Xyryl
I had a great interaction with Xyryl. I wasn’t quite ready to go through with a subscription and they were about to cancel my pending order ASAP.
April 5, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing this! We’re really glad to hear Xyryl was able to help you quickly and respect your decision—that’s exactly the kind of experience we want you to have.
No pressure, just support 😊 We’ll be sure to pass your kind words along to them!
If you ever decide to move forward in the future or need anything at all, we’re always here for you.
Susie 💚
Carmen was helpful in resolving my…
Carmen was helpful in resolving my problem!
April 5, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing this! We’re so glad Carmen was able to help resolve your issue—that’s exactly what we’re here for.
We’ll be sure to pass your kind words along to her 😊
If you ever need anything, we’re always here for you.
Susie 💚
Reply from Eden
Hi there,
Thank you so much for sharing! We’re really glad to hear you had a great experience—that’s exactly what we strive for.
If you ever need anything, we’re always here for you 😊
Susie 💚
Kim was excellent in taking care of an…
Kim was excellent in taking care of an error I did in the app. She was efficient and reassured me that everything was fixed and that my prescription and current treatment would not be affected. Thanks Kim! I’m very pleased with her service and with Eden!
April 4, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing this! We’re so glad Kim was able to step in, quickly fix the issue, and give you peace of mind—that reassurance really matters, especially when it comes to your treatment.
It means a lot to hear you’re pleased with both her service and your experience with Eden overall 😊 We’ll be sure to pass your kind words along to Kim!
If you ever need anything, we’re always here for you.
Susie 💚
XYRYL has been very helpful with…
XYRYL has been very helpful with resolving my issue of receiving the wrong dosage for month 2. I was sent 3 mg instead of the 6 of it was suppose to be increased to. They helped me by escalating the issue and hopefully will be resolved soon.
April 4, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you for sharing this—we really appreciate it. I’m so glad Xyryl was able to step in, recognize the issue, and escalate it for you right away. We completely understand how important it is to receive the correct dosage, especially when your treatment is being adjusted.
We’re keeping a close eye on this to make sure it’s resolved as quickly as possible for you.
If you need anything in the meantime, don’t hesitate to reach out—we’re here for you every step of the way.
Susie 💚
Did not receive what I paid for
Paid for a one year subscription which was cancelled by Eden part way through. Received a partial refund, but Eden kept some of my money to keep me a captive customer. Continued to bill me even after I terminated the relationship. I still have a credit with them which they won't refund.
April 4, 2026
Unprompted review
Reply from Eden
Hi Matt,
I’m really sorry to hear about your experience. This is absolutely not how your subscription or billing should have been handled. I understand how frustrating it must feel to pay for a full year, have it canceled partway through, and then continue to see charges even after you requested to end your service.
You should always receive exactly what you paid for, and any remaining balance or credit should be handled transparently and fairly. I’m especially concerned to hear that you still have a credit that hasn’t been refunded.
I would really like to take a closer look at your account and get this resolved for you as quickly as possible. Please reach out to me directly at susie@tryeden.com
and I will personally review your billing history, ensure any outstanding credits are addressed, and make sure everything is corrected.
Thank you for bringing this to our attention. We are here to make this right.
Susie 🌿
Efficient Customer Service
It was easy to get what I needed. And easy to cancel when I needed. Kim was very efficient in solving my problems!
April 4, 2026
Unprompted review
Reply from Eden
Hi Stephanie,
Thank you so much for sharing this! We’re really glad to hear everything was easy—from getting what you needed to canceling when the time was right. That’s exactly the kind of experience we want for you.
And we love hearing that Kim was efficient and able to get everything sorted quickly—we’ll be sure to pass this along to her 😊
If you ever need anything in the future, we’re always here for you.
Susie 💚
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