Needed to address a few concerns with billing. While it did take over 30 minutes for my phone call to be answered I was pleased and appreciative of Kim addressing my concerns and getting a solution to... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Easy, treatment sign up process and approval was instant. The pharmacy they use is efficient and delivers within 2-3 days of RX approval. They are quite pricey compared to other telehealth provide... See more
Company replied
Sheila made sure my request was taken care of in a timely fashion and without any hesitation. She knew what I needed and made it happen quickly and reassured me that my issue had been taken care of.... See more
Company replied
I didn't tolerate the medication well enough to continue treatment, but Erin helped me cancel as soon as I reached out to support. Honestly, from start to finish with this company it was great. They a... See more
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Company details
- Weight Loss Service
- Medical Spa
- Online Prescription Medication Vendor
- Spa and Health Club
- Wellness Program
About Eden
Written by the company
Try Eden Now
We have a lofty mission: To improve metabolic health for 80 million Americans by connecting them with best-in-class programs, physicians, and state-licensed compounding pharmacies.
We provide access to expert doctors and tailored treatment plans, helping you look, perform, and feel your best. Eden simplifies healthcare by delivering personalized treatments right to your door through our innovative and convenient platform that combines advanced technology with a personal touch.
Contact Us
- Expert Connections: Access to knowledgeable doctors.
- Convenient Care: Virtual consultations and home delivery.
- Personalized Treatment: Custom plans from state-licensed compounding pharmacies.
- Transparent Pricing: No hidden fees.
- Ongoing Support: Continuous care and plan adjustments.
Eden is revolutionizing healthcare by making it more accessible, transparent, and personalized. Our platform connects you with experienced doctors who specialize in metabolic health, ensuring you receive expert advice and custom treatment plans delivered right to your door. We pride ourselves on our credibility, and commitment to transparency about our services and pricing.
Eden's ambitious goal is to improve metabolic health for 80 million Americans by connecting them with the best programs, physicians, and pharmacies. We are dedicated to providing a seamless, trustworthy, and customized healthcare experience, helping you lead a healthier, happier life.
Contact info
United States
- care@tryeden.com
- tryeden.com
4.4
Excellent
3K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Eden
Hi there,
Thank you so much for your kind words! We’re so glad to hear Melanie was helpful. She truly cares about making sure our members feel supported.
We appreciate you taking the time to share your experience and are always here if you need anything.
Susie 🌿
Reply from Eden
Hi there,
Thank you so much for your kind words! We’re so glad to hear Joanne was efficient and helpful. She truly works hard to make sure our members have a smooth and supportive experience.
We appreciate you taking the time to share this and are always here if you need anything.
Susie 🌿
Timely response
Timely response. Answered all my questions clearly and precisely
April 8, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your feedback! We’re so glad to hear you received a timely response and that your questions were answered clearly and precisely. That’s exactly the kind of experience we aim to provide.
We appreciate you taking the time to share this and are always here if you need anything.
Susie 🌿
Zee was extremely helpful!
April 8, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your feedback! We’re so glad to hear Zee was extremely helpful. It means a lot to see our team making a positive impact.
We appreciate you taking the time to share this and are always here if you need anything.
Susie 🌿
Customer Service Phone Conversation
I talked with customer service representative NATHALIE on the phone about order questions, shipping information, etc...She completely answered all of my questions and I was very satisfied with her expertise and her communication skills.
April 8, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing your experience! We’re so glad to hear that Nathalie was able to thoroughly answer your questions and provide clear, helpful information about your order and shipping. It’s great to know you felt confident and satisfied after speaking with her.
We truly appreciate you taking the time to recognize her expertise and communication, and we’re always here if you need anything.
Susie 🌿
Melanie was super kind and helpful
Melanie was super kind and helpful. She was quick and responsive.
April 8, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your kind words! We’re so glad to hear Melanie was kind, helpful, and quick to respond. That’s exactly the level of care we strive to provide.
We appreciate you taking the time to share your experience and are always here if you need anything.
Susie 🌿
Danifer was very helpful with my order…
Danifer was very helpful with my order I received of empty viles. She helped push through a new order.
April 7, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing your experience! We’re really glad Danifer was able to step in and help resolve the issue with your order and get a replacement pushed through quickly. We understand how frustrating that must have been, and we’re happy she was there to support you.
We truly appreciate you taking the time to recognize her and are always here if you need anything.
Susie 🌿
Melanie was courteous
Melanie was courteous, professional and prompt in her answers to my questions. Thank you!
April 8, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your kind words! We’re so glad to hear Melanie was courteous, professional, and prompt in helping answer your questions. She truly takes pride in supporting our members, and it means a lot to see her recognized.
We appreciate you taking the time to share your experience and are always here if you need anything.
Susie 🌿
Melanie took care of my issue and was…
Melanie took care of my issue and was very helpful!
quick to respond
April 8, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your feedback! We’re so glad to hear Melanie took care of your issue and was quick to respond. Providing helpful and timely support is exactly what we strive for.
We appreciate you taking the time to share your experience and are always here if you need anything.
Susie 🌿
Melanie was quick to respond to my…
Melanie was quick to respond to my question and very helpful. She deserves more than 5 stars.
April 8, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your kind words! We love hearing this. We’re so glad Melanie was quick to respond and able to help you, and we couldn’t agree more that she deserves more than 5 stars.
We truly appreciate you taking the time to share your experience and are always here if you need anything.
Susie 🌿
Receiving the medicine in the mail is…
Receiving the medicine in the mail is great!
Portal is very easy to use
March 24, 2026
Reply from Eden
Hi there,
Thank you so much for your feedback! We’re so glad to hear you’re enjoying the convenience of receiving your medication by mail and that you find the portal easy to use. That’s exactly the experience we aim to provide.
We appreciate you taking the time to share this and are always here if you need anything.
Susie 🌿
She was very sweet and when she was…
She was very sweet and when she was waiting for answers she picked up the line and let me know
April 7, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing this! We’re so glad to hear she was sweet and kept you updated while waiting for answers. That kind of communication makes such a difference, and we’re happy you felt taken care of throughout.
We appreciate you taking the time to recognize her and are always here if you need anything.
Susie 🌿
Quick and easy!
Quick and easy!
Kim was helpful in my questions about my order. Responsive chats !
April 6, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your feedback! We’re glad to hear Kim was helpful in answering your questions and that you had a responsive chat experience. That’s exactly the kind of support we aim to provide.
We appreciate you taking the time to share this and are always here if you need anything.
Susie 🌿
Only thing I have to complain about is…
Only thing I have to complain about is cost. Even though Eden is better on price than my private insurance, its almost unaffordable for someone on a fixed income who for health reasons needed to lose weight
March 24, 2026
Reply from Eden
Hi there,
Thank you so much for your honest feedback. We completely understand how important affordability is, especially when you’re on a fixed income and actively trying to prioritize your health. While we’re glad to hear Eden has been more cost-effective than your private insurance, we truly hear your concern about it still feeling out of reach.
We’re always looking for ways to improve access and make our services more affordable for our members. If you’re open to it, please feel free to reach out to me directly at [susie@tryeden.com](mailto:susie@tryeden.com) and I’d be happy to take a closer look at your account and see if there are any options or adjustments available to better support you.
We appreciate you sharing your experience and are here for you.
Susie 🌿
Joanne was friendly and willing to help…
Joanne was friendly and willing to help me. She offered the utmost support and resolved my issue :)
April 7, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your kind words! We’re so glad to hear that Joanne was friendly, supportive, and able to resolve your issue. She truly cares about making sure our members feel heard and taken care of.
We really appreciate you taking the time to share your experience and are always here if you need anything.
Susie 🌿
I found it very helpful…always…
I found it very helpful…always responding.
April 7, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your kind words! We’re really glad to hear you found the support helpful and that our team was consistently responsive. That’s exactly the experience we strive to provide.
We appreciate you taking the time to share this and are always here if you need anything.
Susie 🌿
Melanie gave great customer support
Melanie gave great customer support
April 7, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your feedback! We’re so glad to hear that Melanie provided great customer support. She truly goes above and beyond for our members, and it means a lot to see her recognized.
We appreciate you taking the time to share your experience and are always here if you need anything.
Susie 🌿
Great experience
Great experience, quick and knowledgeable. Melanie was awesome
April 7, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your kind words! We’re so glad to hear you had a great experience and that Melanie was quick, knowledgeable, and awesome to work with. She truly cares about making sure our members feel supported.
We appreciate you taking the time to share this and are always here if you need anything.
Susie 🌿
Melanie was great- she was quick and to…
Melanie was great- she was quick and to the point.
April 7, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for your feedback! We’re glad to hear Melanie was quick and to the point while helping you. Providing efficient and clear support is exactly what we aim for.
We appreciate you taking the time to share your experience and are always here if you need anything.
Susie 🌿
Always Great Customer Service - Thank you, Danifer.
I had a concern about something showing on my portal. I messaged support and received quick help from Danifer. She looked at my account and was able to confirm everything was in order. She was extremely pleasant and knowledgable and able to address my concerns quickly. Thanks, Danifer, for your help!
April 7, 2026
Unprompted review
Reply from Eden
Hi there,
Thank you so much for sharing your experience! We’re so glad to hear that Danifer was able to quickly look into your account and provide the reassurance you needed. It’s great to know she was pleasant, knowledgeable, and able to address your concerns so efficiently.
We truly appreciate you taking the time to recognize her, and we’re always here if you need anything.
Susie 🌿
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