when i first started this journey they were brilliant and although i dont do the shakes etc full time now, i can still use the app and still get my sachets straight away when ordered
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Review summary
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What people talk about most
Reviews shaping this summary
After signing up with Habitual due to price increases, I thought I’ll give them ago. I’ve had great communication from the team at Habitual after my parcel never arrived due to Royal Mail. Rebecca hel... See more
Company replied
The shakes, soups and porridge are so easy to make, taste delicious and are full of nutrition. The Habitual team couldn't be more helpful! IIf you have a problem and reach out to them they respond imm... See more
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I cannot praise them enough, so professional, on time and the whole Habitual experience helps you learn and adjust life, it’s not just losing weight it’s changing habits. Rebecca has been a great he... See more
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Company details
About Habitual
Written by the company
Type 2 diabetes reversal and prevention programmes that combine behaviour change with nutritional treatment.
How does Habitual work?
1. Select a plan. Just visit our website and take a read of our plans to find the one for you.
2. Complete your assessment. To get setup you’ll need to complete a quick 5 minute assessment to check our programme is right and safe for you.
3.Start your health journey. Once your order arrives you’ll be on your way to completing your health journey
What do I get from Habitual?
At Habitual, we understand the importance of a comprehensive approach to health and weight management. That's why we offer a range of plans tailored to meet your needs.
Our TDR (Total Diet Replacement) plans provide delicious and nutritious meals that not only help with weight loss but also support blood sugar control. Alongside this, we have medication programmes that include GLP-1s, which have shown promising results in managing weight loss.
How is Habitual different?
What really makes us different, is that by choosing any of our programmes, you will not only receive the necessary support from our dedicated Patient Support team but also have the opportunity to join our wonderful community.
The Habitual community is comprised of people who are on their own health journeys, allowing you to connect, share experiences, and learn from others who are working towards a similar goal.
We’re all about being with you for your journey, so we don’t just deliver your order and leave everything up to you, we’re always here to help.
Don't wait any longer to take control of your health. Join us at Habitual and embark on a journey towards better health and improved well-being.
Contact info
25 Eccleston Pl, London, SW1W 9NF, London, United Kingdom
- hello@tryhabitual.com
- tryhabitual.com
4.5
Excellent
1K reviews
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Replied to 100% of negative reviews
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Pretty good...
Delivery was really quick and packaged well. The products aren't quite as nice as they were when I started the programme back in December last year, but they're still pretty decent. The banana Porridge and chocolate shake taste different than they used to, but the cappuccino shake and potato and leek soup (new since then) are pretty decent. Still wish they did a banana shake tho!
June 17, 2025
Reply from Habitual
Hi Kelly,
Thanks for sharing your thoughts. 😊 Banana shake is a great idea!
We've recently partnered with a new manufacturing team. This change was driven by our commitment to improving consistency and availability—meaning fewer out-of-stock items and a more reliable experience for you.
In addition, this partnership enables us to expand our range over time, offering new flavours and more variety, while maintaining the standards you expect from us.
We understand that some have noticed differences in taste or texture. Please know that the new recipes were carefully tested to ensure broad appeal and improved palatability. While we recognise they may not be exactly what you're used to, they were developed to better meet the needs of a wider range of participants.
We appreciate your feedback and continued support as we evolve.
Best,
The Habitual Team
Reply from Habitual
Hi Philip,
Thank you for taking the time to share your experience. 😊
We are glad everything arrived quickly.
Best,
The Habitual Team
The process of making the order was very straight forward
Guidance on placing the products was very clear and straight forward
June 24, 2025
Reply from Habitual
Hey Caroline,
Thank you for taking the time to share your positive experience. 😊
We are happy to be supporting you on your journey
Best,
The Habitual Team
Efficient and easy service to use
Efficient and easy service to use
Bring back the carrot soup option though !
June 23, 2025
Reply from Habitual
Hi Jenny,
We're so happy you're enjoying Habitual.
We will see what we can do about the carrot soup!
Best,
The Habitual Team
I did not receive my voucher code in…
I did not receive my voucher code in time and ran out of product. Sent two emails to the email addregiven and got no reply, the App is next to useless as the messaging function is inoperative.
June 24, 2025
Reply from Habitual
Hi Bob,
We can see that you're on one of our partner NHS programmes. We just supply the products and have no input on how their programmes are structured. We'd be happy to pass on your feedback to their team and we'd really appreciate it if you could update your review of Habitual. 😊
Best,
The Habitual Team
Great service and products
Good choice and availability of products. Easy to order and fast delivery. Products taste good.
June 23, 2025
Reply from Habitual
Hi Laura,
Hope you're having a great week.
Thank you for taking the time to write this review. We really appreciate your feedback.
Best,
The Habitual Team
prompt delivery
June 23, 2025
Reply from Habitual
Hi Judith,
Thank you for your review.
Best,
The Habitual Team
Reply from Habitual
Hi Debra,
Thank you for taking the time to share your experience. 😊
Best,
The Habitual Team
More NHS variety. Less salty soups
I gave 3 stars because the variety of nhs meals provided coul be improved. The soups are too salty and not good for people with hypertension. However ordering and delivery via the website is great. Delivery is fast.
June 12, 2025
Reply from Habitual
Hi TC,
We're happy to hear that you've been enjoying our website and speedy delivery.
Concerning our meals, we do have a selection of 10, but if there's any particular flavours that you'd like, please do let us know. And rest assured that all of our flavours are designed and formulated to provide the most nutritionally balanced meals. As we all being uniquely crafted to help reverse Type 2 diabetes and enhance your weight loss journey.
Best,
The Habitual Team
Loosing weight and my blood Glucose…
Loosing weight and my blood Glucose coming down. I had a really good coach. I felt the shakes were great and i have achieved what i set out to.
June 12, 2025
Reply from Habitual
Hi Andrea,
Hope you're well.
Thank you for taking the time to write this review. Your feedback means a lot to our team and our mission to provide the best quality of care for all of our patients.
Best,
The Habitual Team
Reply from Habitual
Hi Falguni,
Thank you for your review. 😊
Best,
The Habitual Team
Great products and taste
Great responses, fantastic products and they actually taste very nice
June 11, 2025
Reply from Habitual
Hi Ahmed,
Hope you're well.
Thank you for taking the time to write this review. We appreciate your feedback.
Best,
The Habitual Team
I love the app and the information ect…
I love the app and the information ect but feel there's not as much variety in flavours of products .Also some flavours have been sold out so limits you even more but everything else is really good
June 10, 2025
Reply from Habitual
Hi Emma,
We’re so glad to hear that you’ve been enjoying the app! 😊
As Spiced Carrot Soup and Chai Shakes are currently out of stock, we’ve added two new flavours — Cappuccino Shake and Leek & Potato Soup — so you’ll still have 10 delicious options to choose from.
Best,
The Habitual Team
There totally differnt from the…
There totally differnt from the products i was sent last time.The packets are smaller, the porrage is horrible now! The shakes are differnt and they dont mix as easly as b4. Totally gutted..it was workimg so well for me till now.
May 23, 2025
Unprompted review
Reply from Habitual
Hi Claire,
Hope you're well.
Thank you for taking the time to share your experience and we're sorry to hear that you do not enjoy our new formulation didn’t meet your expectations, especially after such a strong and positive start.
We completely understand how disappointing it must have been to face changes that disrupted your progress and enjoyment. While our products are expertly formulated to be nutritionally balanced, convenient, and palatable for as many people as possible, we also recognise that taste and texture are personal.
A member of our care team has been in touch to help resolve this, and we’d love to support you in exploring other flavour options that might be a better fit. You can always view the full range and customise your future orders on our website to suit your preferences.
Best,
The Habitual Team
Disliked increased sugar in chocolate…
Disliked increased sugar in chocolate and strawberry shakes. Flavour also changed.
Chai shake never in stock
June 17, 2025
Reply from Habitual
Hi RJ,
As Spiced Carrot Soup and Chai Shakes are currently out of stock, we’ve added two new flavours — Cappuccino Shake and Leek & Potato Soup — so you’ll still have 10 delicious options to choose from.
We also understand that some have noticed differences in taste or texture. Please know that the new recipes were carefully tested to ensure broad appeal and improved palatability. While we recognise they may not be exactly what you're used to, they were developed to better meet the needs of a wider range of participants.
Best,
The Habitual Team
Reply from Habitual
Hi Anwar,
Thank you for your review. 😊
Best,
The Habitual Team
Good service
These products are very good. Unfortunately there isn't a big variety for NHS patients. Not a lot of flavours choices. But the products are quite nice.
June 16, 2025
Reply from Habitual
Hi Abel,
Hope you're well.
Thank you for taking the time to write this review. We're so glad to hear you're enjoying our products! We understand that flavour variety is important, and we're working very hard to provide more options for all to enjoy. In the meantime, we really appreciate your patience and support.
Best,
The Habitual Team
I find the soups/shakes and porridge…
I find the soups/shakes and porridge which I’ve ordered very palatable even after 8 weeks. However I think it’s quite shambolic that certain items are out of stock for several weeks. You are supplying people on the diabetes reversal programme who are having 4 products per day for at least 12 weeks . It’s very repetitive having the same soup flavours almost day after day when we’re down to just 3 types.
June 16, 2025
Reply from Habitual
Hi Judy,
Hope you're well.
Thank you for your feedback and we're so glad to hear you're enjoying the products! We understand that flavour variety is important, and we're actively working to expand our range.
In the meantime, we really appreciate your patience and support.
Best,
The Habitual Team
Very happy with the service- especially…
Very happy with the service- especially my advisor Demi, who has been very supportive and willing to listen and answer my queries, which has helped me to keep going until I complete the course. Thanks
June 18, 2025
Reply from Habitual
Hi Chris,
Hope you're having a great week!
Thank you for taking the time to write this review. We appreciate your feedback and continued support.
Best,
The Habitual Team
Reply from Habitual
Hi Diane,
Hope you're having a great week.
Thank you for your review. We're glad to hear you've enjoyed our services. 😊
Best,
The Habitual Team
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