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I had concerns with shipping.. thought this might be a scam ripping me off because I emailed them three times and never got a reply. I did end up getting my product in a timely manner... but have con... See more
the overall product is pretty good but what’s keeping it from being a 5 start is 1. It takes a while to arrive, waiting 2 weeks for it is pretty tiring and not very enjoyable so if there’s a way that’... See more
Melody has helped me beat my nicotine addiction of over 5+ years, Best device to use for quitting nicotine. The flavors are better than a regular vape, as well as the throat hit on my cool mint is fan... See more
Company replied
Company details
Written by the company
Discover freedom from nicotine with Melody, the leading brand in zero nicotine solutions. Our top-tier nicotine free vape diffusers are meticulously designed for those seeking a healthier lifestyle. Experience the satisfaction of vaping combined with the peace of mind that comes with our nicotine-free promise. With Melody Max Pro, you immerse yourself in a variety of rich, captivating flavors, all while staying committed to a nicotine free life. Ready to quit nicotine? Melody makes the transition seamless and enjoyable. Our modern, cutting-edge vape diffusers are not only the ultimate choice for nicotine cessation but also a style statement. They're sleek, portable, and crafted for comfort, ensuring that your journey to a nicotine-free existence is as pleasurable as possible. For individuals pondering over how to quit vaping nicotine, Melody extends a reservoir of resources. Our website is a comprehensive guide, offering invaluable insights, tips, and strategies designed to empower you to break free from nicotine's hold effectively. Say goodbye to nicotine today! Choose Melody for a life untethered from addiction. Start your journey to a healthier, nicotine-free life with Melody Max Pro. Visit our site to explore your potential for freedom and wellness!
Contact info
201 W. Main St. , 27701, Durham, United States
- support@trymelody.com
- trymelody.com
3.2
Average
192 reviews
Hasn’t replied to negative reviews
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Reply from Melody
We apologize that our product did not meet your taste expectations. Your feedback is important to us, and we're committed to ensuring our customers are satisfied.
Please email us at contact@trymelody.com with your order details so we can address this issue and find a solution for you. We appreciate your feedback and hope to improve your experience with us.
Best regards,
The Melody Team
Reply from Melody
Thank you so much for your positive feedback! We're thrilled to hear that you’re enjoying the effectiveness and great flavors of our product. Your satisfaction is our top priority, and we're delighted to know we're meeting your expectations.
If you have any questions or need further assistance, please don’t hesitate to reach out to us at contact@trymelody.com. We're here to help!
Best regards,
The Melody Team
Reply from Melody
Thank you for your feedback. We're pleased to hear that your shipping experience was great, but we're sorry to learn that the product did not meet your expectations. We understand that taste is a personal preference, and we regret that it wasn't to your liking.
Please email us at contact@trymelody.com with your order details, and we’ll be happy to assist you further. We value your feedback and are committed to improving our products to better serve our customers.
Best regards,
The Melody Team
I ordered product 3 days ago and paid…
I ordered product 3 days ago and paid for rushed 3 day shipping and just received an email today that a label was just created. 3 days means I should receive in 3 days not how long it takes you to create a label!!
May 13, 2024
Unprompted review
Reply from Melody
We are truly sorry for the inconvenience and frustration caused by the delay in processing your order. Paying for rushed 3-day shipping and then only receiving a notification about label creation after 3 days is unacceptable. We understand your frustration and disappointment.
Please email us at contact@trymelody.com with your order details so we can investigate this issue and expedite the process for you. We value your feedback and are committed to improving our shipping procedures to ensure this does not happen again.
Thank you for your understanding and patience.
Best regards,
The Melody Team
Question
Is it a scam and can I trust my money on this because I saw bad reviews but I wanna know if it would at least show up and will I have to sign I wanna be away from home and not worry about signing. You get what I mean? Please get back to me before I waste my money please, thank you.
May 10, 2024
Unprompted review
Reply from Melody
At Melody, we are committed to providing our customers with high-quality products and reliable service. We assure you that our business is legitimate, and we strive to meet the expectations of our customers. While we do have some negative reviews, we take all feedback seriously and continuously work to improve our products and services.
Regarding your shipping concern, standard delivery typically does not require a signature. If you would like to ensure this for your specific order, please email us at contact@trymelody.com, and we can provide detailed information about your delivery options and help address any other questions you may have.
We hope this helps put your mind at ease, and we look forward to serving you.
Best regards,
The Melody Team
VERY GOOD CUSTOMER SERVICE
Pretty quick to respond to needs and when my order came one of my device didn’t work but they replaced it for free and in a timely manner!
April 22, 2024
Reply from Melody
We’re delighted to know that our team was able to respond quickly to your needs and promptly replaced the device that didn’t work. Your satisfaction is our top priority, and it’s wonderful to hear that we could resolve the issue for you efficiently.
If you have any further questions or need assistance, please don’t hesitate to reach out to us at contact@trymelody.com. We’re here to help!
Best regards,
The Melody Team
Reply from Melody
We're very sorry to hear about your experience. Receiving products that don't work and are burnt is unacceptable, and we sincerely apologize for the inconvenience this has caused.
Please email us at contact@trymelody.com with your order details, and we will ensure that this issue is resolved by providing replacements or a refund. We value your feedback and are committed to improving our products and services to better serve our customers.
Thank you for your understanding and patience.
Best regards,
The Melody Team
Reply from Melody
Thank you so much for your enthusiastic feedback! We're thrilled to hear that you think our product is the best thing you've ever had. Your satisfaction means the world to us.
If you have any questions or need further assistance, please feel free to email us at contact@trymelody.com. We're here to help!
Best regards,
The Melody Team
Shipping has improved
Shipping has improved, received quicker than usual. Very good product and great flavors.
April 22, 2024
Reply from Melody
Thank you for your positive feedback! We're delighted to hear that you've noticed an improvement in our shipping times and that you're enjoying our product and flavors.
If you have any questions or need further assistance, please don’t hesitate to reach out to us at contact@trymelody.com. We're here to help!
Best regards,
The Melody Team
wrong item and tasted old and expired
wrong item and tasted old and expired. waste of money all together.
April 22, 2024
Reply from Melody
We are very sorry to hear about your experience with the wrong item and the quality of the product you received. This is certainly not the standard we strive for, and we understand how frustrating this must be.
Please email us at contact@trymelody.com with your order details so we can address this issue immediately. We will ensure that you receive the correct item and a product that meets our quality standards, or provide a refund if you prefer. Your satisfaction is important to us, and we are committed to making this right for you.
Thank you for your understanding and patience.
Best regards,
The Melody Team
Taste of waste of money!
Just got the vape I ordered, I bought two and both of them only taste good on FIRST puff. After that it taste like burnt and old vape!! Waste of money! Will never recommend this!
April 19, 2024
Unprompted review
Reply from Melody
We are very sorry to hear that the items you received did not meet your expectations. It's unacceptable that the products only tasted good on the first puff and then tasted burnt and old. We understand how disappointing and frustrating this must be.
Please email us at contact@trymelody.com with your order details so we can resolve this issue for you. We can provide replacements or a refund, as your satisfaction is our top priority. We appreciate your feedback and are committed to improving our products to ensure this does not happen again.
Thank you for your understanding and patience.
Best regards,
The Melody Team
I absolutely love the product
I absolutely love the product, the efficient quick delivery. I love the customer service they are right there for you.
April 2, 2024
Reply from Melody
Thank you so much for your glowing review! We're thrilled to hear that you love our product and that you had a positive experience with our quick delivery and customer service.
If you ever have any questions or need assistance, please don’t hesitate to reach out to us at contact@trymelody.com. We're always here to help!
Best regards,
The Melody Team
Melody is a 0% nicotine vape
Melody is a 0% nicotine vape. I highly recommend except having to be on a subscription
April 4, 2024
Reply from Melody
Thank you for recommending Melody! We're delighted to hear that you enjoy our 0% nicotine product. We appreciate your feedback about the subscription requirement and will take it into consideration as we continuously strive to improve our service.
If you have any further questions or need assistance, please don’t hesitate to reach out to us at contact@trymelody.com. We're here to help!
Best regards,
The Melody Team
Reply from Melody
We're very sorry to hear that the flavor of our product tasted burnt after only 50 puffs. This is certainly not the quality we aim to deliver, and we understand how disappointing this must be.
Please email us at contact@trymelody.com with your order details so we can address this issue promptly. We will ensure that you receive a replacement or a refund. Your satisfaction is important to us, and we are committed to making this right for you.
Thank you for your understanding and patience.
Best regards,
The Melody Team
It wouldn't let me put the space…
It wouldn't let me put the space number, so I never got it
April 4, 2024
Reply from Melody
We're very sorry to hear that you were unable to enter your space number, which resulted in not receiving your order. We understand how frustrating this must be and are committed to resolving this issue for you.
Please email us at contact@trymelody.com with your order details and the correct address, including your space number. We will make sure that your order is resent to the correct address as soon as possible. Your satisfaction is important to us, and we appreciate your patience.
Thank you for your understanding.
Best regards,
The Melody Team
Great for quitting nicotine, quality could be a little better
There are a good variety of flavors, it makes it a lot easier to wane off nicotine when you have the option to find a 0 nicotine vape that doesn't taste awful. Most importantly, it separates nicotine addiction from the habit of smoking, so you're basically only quitting one addiction at a time at your own pace. The battery life is good too.
The reason I didn't give 5 stars is because the vapes burn out quicker than you expect for the price. They have half the lifetime of a normal nicotine vape of similar price. The construction quality is fair enough, however I left one in a hot car for a few hours and it sprung a leak. The juice slowly leaked out of the bottom plastic seam until I decided to throw it out.
Overall, I like the company and I'll continue to use these vapes until I'm able to quit smoking entirely.
April 2, 2024
Reply from Melody
Thank you for your detailed and thoughtful feedback. We're glad to hear that our product is helping you in your journey to quit nicotine and that you appreciate the variety of flavors and the separation of nicotine addiction from the habit of smoking.
We apologize for the issues you've encountered with the product quality, including the faster-than-expected burnout and the leakage when left in a hot car. Your feedback is invaluable, and we are committed to improving our products based on customer experiences like yours.
Please email us at contact@trymelody.com with your order details so we can further address these concerns. We're dedicated to providing the best possible experience for our customers and are here to assist you in any way we can.
Thank you for your continued support and for choosing Melody as part of your journey to quit smoking.
Best regards,
The Melody Team
Just in the No "Nic" of Time
Melody was one of the last shoppes we searched for a zero nicotine vape and will be the first from now on. It was crucial that I stop smoking (nicotine) before an upcoming surgery and no one locally had a mint flavored zero nicotine product...if ANY zero nicotine products at all! I am older and the tuti fruity flavors aren't my vibe. Even when I did find an out of state shoppe, they didn't ship to my residence, so one can imagine my frustration and desperation here. Melody had a variety of offerings, payment was painless, and shipping was prompt. I write this as I am happily puffing nicotine free. My hope is to quit completely and this is a positive step made possible by Melody.
April 2, 2024
Reply from Melody
Thank you so much for sharing your experience with Melody! We're thrilled to hear that our zero-nicotine vape options were able to meet your needs, especially during such an important time before your surgery. It's fantastic to know that we could provide you with a mint-flavored product that suits your preferences.
We understand the frustration and desperation that can come with trying to find specific products, especially when local options fall short. We're glad that Melody could step in and make the process painless for you, from browsing to payment to prompt shipping.
Congratulations on taking this positive step towards quitting smoking entirely! We're honored to be a part of your journey, and if you ever have any questions or need assistance, please don't hesitate to reach out to us at support@trymelody.com. Ryan and the entire Melody team are here to help however we can. Happy puffing, nicotine-free!
Reply from Melody
We're delighted to hear that you enjoyed the flavor of our products! Providing great-tasting options is one of our top priorities. It's fantastic to know that you received your order quickly and efficiently. If you ever need assistance or have any questions about our products, feel free to reach out to us at support@trymelody.com. Ryan and the team are here to ensure your experience with Melody remains excellent. Happy vaping!
Tasted burnt
Taste is alright for maybe the first few hits and then starts tasting really burnt. Thought maybe it was just a defective vape so they sent me another one. The second one did the same thing. Taste horrible.
February 21, 2024
Reply from Melody
We're very sorry to hear that both units you received started tasting burnt after just a few hits. This is certainly not the quality we aim to deliver, and we understand how disappointing and frustrating this must be.
Please email us at contact@trymelody.com with your order details so we can address this issue further. We want to make things right by providing you with a solution, whether it's a replacement or a refund. Your satisfaction is important to us, and we are committed to improving our products to ensure a better experience.
Thank you for your understanding and patience.
Best regards,
The Melody Team
Blown away by customer service
***UPDATE: Melody customer service immediately reached out to me and is sending me a new one free of charge as well as apologizing emphatically. I didn't have to do anything. I'm pretty amazed at how awesome their customer service was.
First time trying this company and vape and it was by chance. I was very excited since I quit vaping in April (almost a year ago) but was feeling frisky so learning that this vape is a decent less risky alternative was a happy accident.
But then I got home and tried the 0 nicotine Grape Ice Melody vape. So disappointing. The first hit was good I was hopeful every hit after is a burnt coil taste that would make anyone quit smoking. I've had it for one day and it's in the trash.
I understand duds do happen but considering it was the last and only 0 nicotine at my local shop and I essentially threw away $20, I'm not happy.
January 25, 2024
Unprompted review
Reply from Melody
Dear Bianca ,
I'm truly sorry to hear about your disappointing experience with our 0 nicotine Grape Ice Melody vape, especially as it was your first time trying our product after quitting vaping. It's disheartening to learn that the product did not live up to your expectations and that you encountered an issue with a burnt coil taste.
We understand the frustration of purchasing a product that doesn't perform as it should, particularly when it's the only option available at your local shop. Quality is paramount to us, and we take issues like this very seriously. Duds are rare, but we acknowledge they do happen, and it's important to us that we address these instances promptly and satisfactorily.
I would like to offer you a replacement or a different flavor to try, on us. Your satisfaction is our priority, and we hope to provide a better experience. Please contact us at support@trymelody.com with your order details and let us know how we can make this right for you.
Again, I apologize for the inconvenience and disappointment, and we look forward to the opportunity to regain your trust in our products.
Best regards,
Rodney
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