The product had a lot of good reviews. After ordering the company kept in touch. The only negative was the hard sell after ordering; on the website a barrage of requests to order more of the same item... See more
Company replied
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Review summary
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Reviews shaping this summary
My credit card canceled the purchase, I deleted my information, and yet the sale was still completed. That is suspicious. I had hoped to cancel the transaction.
Company replied
Purchsed as alternative to the usual treatments that dont seem to really work. Only time will tell if effective. Was easy to order, and shipping was fairly quick.
Company replied
Easy to use product, small improvement in nails. Huge problems ordering and ended up with extra items, contacted customer services told unable to change order even though I placed it online 20 minutes... See more
Company replied
3.6
Average
3K reviews
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Non-existent service from Orivelle
I purchased 4 Orivelle pens and an additional 3 in a special offer. After two weeks I was sent a photo of the pacel placed on the general post office boxes of my building that has direct access from a public road and I immediately went over to collect it. The parcel was nowhere to be found so I contacted the company via e-mail a number of times but did not receive a reply. I again recently contacted them again and received a reply that there was nothing they could do because more than 30 days had passed. I mentioned that I had notified them on numerous occasions during the 30 days and received no response from them. They said there was nothing they could do.
This company is bordering on scam and I stongly recommend that others don't make the same mistake in buying from this company
March 30, 2026
Unprompted review
Reply from TryOrivelle
Hello Ken,
Thank you for bringing this matter to our attention. We previously requested a few additional order details so we could better assist you and work toward improving your experience, but unfortunately we have not yet received the information needed to proceed.
When you have a moment, please contact our support team at customercare@tryorivelle.com with your order details so we can look into this for you right away and provide further assistance.
We appreciate your patience and look forward to helping resolve this for you.
Warm regards,
Orivelle Team
Reliability
May 15, 2026
Unprompted review
Reply from TryOrivelle
Hello Malcolm,
Thank you for taking the time to share your feedback. We truly appreciate your support and are so pleased to know that reliability was part of your experience with Orivelle.
At Orivelle, we’re committed to providing high-quality products, dependable service, and a positive experience for every customer. Your trust means a great deal to us.
If you ever have any questions or additional feedback, please feel free to reach out to us anytime at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
A quick and reliable solution.
This sounded like a product that could really help with my issue. I’m looking forward to seeing positive results.
May 19, 2026
Unprompted review
Reply from TryOrivelle
Hello Annie,
Thank you for taking the time to share your feedback. We truly appreciate your support and are so pleased to hear that Orivelle felt like a reliable option for your needs.
We’re excited for you to begin your journey with the product and hope you have a positive experience along the way. At Orivelle, we’re committed to providing thoughtfully formulated products designed to support the appearance of healthier-looking nails while being simple and convenient to use.
If you ever have any questions or need assistance, please feel free to contact us anytime at customercare@tryorivelle.com — our team will be more than happy to help.
Warm regards,
Orivelle Team
Ordering was very confusing
Ordering was very confusing. I ordered one and I noticed it had registered more than I had requested. I contacted and cancelled as I thought it was a ploy to keep repeating and taking money from my bank account. I threatened to contact Nationwide and they said no need for that and would rectify. I received the product but haven't used it yet.
May 12, 2026
Unprompted review
Reply from TryOrivelle
Hello P. Luckett,
Thank you for taking the time to share your experience with us. We truly appreciate your honest feedback and understand how confusing the ordering process may have felt initially.
We’re glad our support team was able to assist you and help clarify the situation for you. At Orivelle, we always aim to provide a smooth and transparent experience, and your feedback is valuable as we continue improving our customer journey.
We’re also happy to hear that your order arrived successfully, and we hope you have a positive experience once you begin using the product. If you have any questions along the way or need any assistance, please feel free to contact us anytime at customercare@tryorivelle.com — our team will be more than happy to help.
Warm regards,
Orivelle Team
as promised
product was delivered quickly and is working up to expectations
May 4, 2026
Unprompted review
Reply from TryOrivelle
Hello Mark,
Thank you for taking the time to share your experience with us. We’re delighted to hear that your order arrived quickly and that the product is meeting your expectations so far.
Providing a smooth experience from delivery to daily use is very important to us, and your kind feedback truly means a lot. We appreciate you choosing Orivelle and making us part of your nail care routine.
If you ever have any questions or additional feedback, please feel free to reach out to our support team at customercare@tryorivelle.com — we’ll be happy to assist you.
Warm regards,
Orivelle Team
Orivelle is fantastic
Orivelle is fantastic! What a bargain for such an awesome product.
May 16, 2026
Unprompted review
Reply from TryOrivelle
Hello Jay,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying your experience with Orivelle and that you feel it offers great value.
Our team is passionate about creating a simple, thoughtful nail care solution using carefully selected ingredients, so your kind words truly mean a lot to us. We’re so happy to have you as part of the Orivelle community.
If you ever have any questions or would like to share more feedback, please don’t hesitate to reach out to our support team at customercare@tryorivelle.com — we’ll be glad to assist you.
Warm regards,
Orivelle Team
The buying experience was easy enough
The buying experience was easy enough. It remains to be seen if the product lives up to its promise.
May 16, 2026
Unprompted review
Reply from TryOrivelle
Hello Richard,
Thank you for taking the time to share your experience with us. We’re so glad to hear that your buying experience was smooth and easy.
We truly appreciate you giving Orivelle a try, and we hope you enjoy incorporating it into your self-care routine. Many customers find that consistency is key when it comes to supporting the appearance of healthier-looking nails, and we’re excited for you to continue your journey with us.
If you ever have any questions or additional feedback, please don’t hesitate to reach out to our support team at customercare@tryorivelle.com — we’ll be happy to assist you.
Warm regards,
Orivelle Team
Great survey,easy to answer questions.
May 18, 2026
Unprompted review
Reply from TryOrivelle
Hello customer,
Thank you for taking the time to share your feedback with us. We’re so glad to hear that you found the survey easy to complete and the questions simple to answer.
We truly value customer feedback, as it helps us continue improving both our products and overall experience. Your participation and support mean a lot to our team.
If you ever have any additional feedback or questions, please feel free to reach out to us at customercare@tryorivelle.com — we’ll be happy to assist you.
Warm regards,
Orivelle Team
Very simple and informative process.
May 16, 2026
Unprompted review
Reply from TryOrivelle
Hello Mercedes,
Thank you for taking the time to share your feedback with us. We’re so pleased to hear that you found the process simple and informative.
We always aim to make the experience as smooth, clear, and supportive as possible, so it means a lot to know that this came through during your experience with Orivelle.
If you ever have any questions or additional feedback, please don’t hesitate to contact our support team at customercare@tryorivelle.com — we’ll be happy to assist you.
Warm regards,
Orivelle Team
Reply from TryOrivelle
Hello Barbara,
Thank you for taking the time to share your feedback with us. We’re so happy to hear that you found Orivelle easy to use.
We designed the applicator to make daily nail care simple and convenient, so it’s wonderful to know it’s been a positive part of your routine. Your support truly means a lot to us.
If you ever have any questions or additional feedback, please don’t hesitate to reach out to our support team at customercare@tryorivelle.com — we’ll be glad to assist you.
Warm regards,
Orivelle Team
Website and ordering process is decieving!
Hi all.
BE AWARE WHEN ORDERING WITH THIS COMPANY!!!
Within a few minutes I realised that I had unintentionally purchased 2 additional products which put me an extra €105.91 out of pocket.
Within 30 mins I e-mailed requesting to cancel these 2 additional products.
I got a reply 6 hours later informing me it was too late to cancel and would have to return them once they were delivered to me if I wanted a refund.
I felt that the ordering process on the website is designed to trick customers into ordering more products than they intend to.
Researching previous reviews, it looks like I’m not the first person to experience this issue!
I just wish I looked at the reviews first!
I want to spread this issue further, so others don’t get stung!
Looks like orivelle have the same generic response to every negative review and don’t actually do anything about it!
19/05/26
I received the below email this morning.
Yesterday they told me my order had already shipped and I couldn’t cancel it🙄
Orivelle created this ticket on your behalf.
Admin (Orivelle)
May 19, 2026, 01:31 EDT
Update Your Address
Orivelle
Hello Colin Ryder,
I hope you’re doing well.
We're currently processing your recent order, but we've encountered an issue with the shipping address provided - it seems to be incomplete and we aren’t able to ship the order.
To ensure smooth delivery, please update your shipping address to verify and complete the missing address information.
Update your shipping address here
Your assistance in confirming these details would greatly help us ensure accurate delivery of your order. If you have any questions or run into any issues updating your address, just reply to this email and we'll be happy to help.
Thank you for your prompt attention to this matter. We look forward to hearing from you soon.
Kind regards,
The Orivelle team
To add additional comments, reply to this email.
This email is a service from Orivelle. Delivered by Zendesk
[7GKY2K-Y56ZE]
Same pre-prepared reply they send everyone!
May 18, 2026
Unprompted review
Reply from TryOrivelle
Hello Colin,
Thank you for sharing your feedback with us. We’re sorry to hear about your experience, and we want you to know that our support team has already reached out via email in hopes of resolving this for you as quickly as possible.
Please check your inbox (and spam/junk folder just in case) for our message. If you haven’t received it, feel free to contact us directly at customercare@tryorivelle.com so we can make sure your concerns are handled right away.
We truly appreciate your patience and look forward to assisting you further.
Warm regards,
Orivelle Team
Orivelle
After reading the reviews for this product I’m excited to receive mine.
May 16, 2026
Unprompted review
Reply from TryOrivelle
Hello Glynis,
Thank you so much for your kind feedback and for choosing Orivelle. We’re excited for you to receive your order and truly appreciate the trust you’ve placed in us after reading other customers’ experiences.
We hope you’ll enjoy the simple application and thoughtful plant-based formulation designed to support the appearance of healthier-looking nails. If you ever have any questions or would like to share your experience once your order arrives, our support team is always happy to help at customercare@tryorivelle.com.
Warm regards,
Orivelle Team
Reply from TryOrivelle
Hello George,
Thank you so much for your kind feedback and support. We’re delighted to hear that you had a positive impression of both the testimonials and the offer, and that you’re pleased with the product.
At Orivelle, we’re committed to providing a thoughtful, easy-to-use solution with carefully selected plant-based ingredients to support the appearance of healthier-looking nails.
If you ever have any questions or additional feedback, please feel free to reach out to our support team at customercare@tryorivelle.com — we’re always happy to help.
Warm regards,
Orivelle Team
Lighter more natural color looking nails
Lighter more natural color looking nails
May 15, 2026
Unprompted review
Reply from TryOrivelle
Hello Ed,
Thank you for taking the time to share your experience with Orivelle. We’re so pleased to hear that you’ve noticed your nails looking lighter and more natural.
Our goal is to provide a simple, plant-based formula that supports the appearance of healthier-looking nails while being easy and comfortable to use as part of your routine.
We truly appreciate your support. If you ever have any questions or additional feedback, please feel free to contact our support team at customercare@tryorivelle.com.
Warm regards,
Orivelle Team
Don't know about the product
Don't know about the product. Good or bad. It's a toss of the coin if yes or no . That's reality..
It's the under handed company that I find real shitty. Their order form is so convoluted they steel your money . Got a 3 + 3 deal.. trying to pay and get rid of all the buy more bull clicked on 2. Try and get a credit. Real shitty shitters they are.
Maybe the best product out. But with their BULL. GO TO THE LOCAL CHEMIST OR LOOK AT EBAY.
May 6, 2026
Unprompted review
Reply from TryOrivelle
Hello Michael,
Thank you for sharing your feedback. Our support team has sent you an email in hopes of resolving the issue as quickly as possible.
If you haven’t seen our message yet, we kindly ask that you check your inbox (and spam/junk folder just in case). You can also reach out to us directly at customercare@tryorivelle.com so we can make sure your concerns are handled right away.
We truly appreciate your patience and look forward to assisting you further.
Warm regards,
Orivelle Team
So far so Good
So far so Good , within a few days I started actually seeing the results and tbh I will definitely recommend this to others , I’ve tried different types and brands of products but they all failed except for this one 100 perfect results and I’ve only had it for 5 days
May 14, 2026
Unprompted review
Reply from TryOrivelle
Hello Abrahim,
Thank you so much for taking the time to share your experience with Orivelle. We’re thrilled to hear that you’ve already noticed positive changes and that you’re happy with the experience so far.
It means a lot to know that Orivelle has stood out for you after trying other products. We designed our formula with carefully selected plant-based ingredients and an easy-to-use applicator to help support the appearance of healthier-looking nails as part of a consistent routine.
We truly appreciate your recommendation and support. If you ever have any questions or additional feedback, please feel free to reach out to our support team at customercare@tryorivelle.com — we’re always happy to help.
Warm regards,
Orivelle Team
I did not receive my order for nearly a month...
I did not receive my order for nearly a month.
They messed about, stating things like address issues.
My home address is very clear on my Paypal account.
Orivelle, has very poor customer service. The order processing team do not understand plain English...
After over 25 emails from them, I cancelled my order, but they stated they would still send it anyway and asked me to remove my review...
May 12, 2026
Unprompted review
Reply from TryOrivelle
Hello Lloyd,
Thank you for your patience while our team looked into this matter for you. It appears that your concern has now been addressed, and we truly hope everything was resolved to your satisfaction. :)
If there’s anything else we can assist you with, please don’t hesitate to reply to our last email or reach out to us anytime at customercare@tryorivelle.com.
We appreciate your support and are always happy to help.
Warm regards,
Orivelle Team
Thought that I'd made a one time…
Thought that I'd made a one time purchase from this company, only to find 28 days later that I had been unknowingly subscribed. Currently trying to cancel the subscription.
The misunderstanding between the two parties I.e myself and Tryorivelle has now been resolved
May 17, 2026
Unprompted review
Reply from TryOrivelle
Hello Richard,
Thank you for sharing your feedback. Our support team has sent you an email in hopes of resolving the issue as quickly as possible.
If you haven’t seen our message yet, we kindly ask that you check your inbox (and spam/junk folder just in case). You can also reach out to us directly at customercare@tryorivelle.com so we can make sure your concerns are handled right away.
We truly appreciate your patience and look forward to assisting you further.
Warm regards,
Orivelle Team
I can't really say I haven't received…
I can't really say I haven't received it yet to try
May 15, 2026
Unprompted review
Reply from TryOrivelle
Hello Roger,
Thank you for taking the time to leave a review. We completely understand that you’re still waiting to receive your order and haven’t had the chance to try the product yet.
We truly appreciate your patience and hope your package arrives very soon so you can begin your experience with Orivelle. If you have any questions about your order or need any assistance, please feel free to contact our support team at customercare@tryorivelle.com — we’ll be happy to help.
Warm regards,
Orivelle Team
This organisation is abysmal No contact…
This organisation is abysmal No contact number, I have been waiting for a refund for days even after confirming they have received the goods back. Will never use again. Pure rubbish not being allowed to cancel.
May 7, 2026
Unprompted review
Reply from TryOrivelle
Hello Marcelle,
Thank you for bringing this to our attention. To better assist you and help improve your experience, our team previously requested some additional order details but unfortunately did not receive a response.
When you have a moment, please email us at customercare@tryorivelle.com with your order information so we can look into this further and assist you as quickly as possible.
We appreciate your patience and look forward to helping you resolve this.
Warm regards,
Orivelle Team
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