Trysoluma Reviews 6

This is one of those scams where you buy the product one time and then they sign you up for a subscription without your knowledge. I ordered three bottles, they pushed for me to order even more, but I figured since they say "we'll refund your money, that's how sure we are of this product," I decided I could take the risk of losing $80 if it didn't work. I was going to wait the 60 days to really give it a chance but before a month had passed I received a notice that a SECOND shipment was on its way. I immediately wrote to the company to stop the shipment and repeatedly told them that in no way had I signed up for a subscription. We went back and forth for several rounds while they wrote cheerful assurances that I had signed up for a subscription. They offered to skip a shipment or slow down the frequency until finally I wrote in all caps STOP MY DAMN SUBSCRIPTION OR I WILL REPORT YOU. Finally they did that (or at least they have said they have canceled the subscription), but not before they had charged my card again. I have disputed it with my bank and hope to get the money back. Note that I was really going to give it a try and I will finish the bottle but I doubt there's any medical benefit to the product. Buying it once is on me, getting signed up against my will is on them. Buyer beware.
Note that I had to pay through Shopify, which I did as a guest, and then was unable to get any resolution through them since I had not created an account with Shopify. I'm so tired of having to create an account any time I want to use a tool or buy a product. I will not buy anything online anymore, there is just no guarantee you will not be scammed or your card number taken. Let's push back on these feckers.

Soluma handled my questions and problem immediately. I sincerely appreciated the customer support (Kristian). ) She responded quickly and together we resolved the issue. I’m impressed!

Great customer service! Got an answer quickly and my problem was solved.

Thank you!!

EXCELLENT Customer Service from Soluma!

I recently had an issue with my subscription and reached out to Soluma's support team, and I couldn't be happier with how everything was handled. Kristian and Ian from Customer Support were incredibly professional, understanding, and quick to respond.

My cancellation was processed without any hassle, and I was assured there would be no further charges. The refund process was explained clearly, and the entire team made me feel genuinely valued as a customer. It's rare to find a company that goes above and beyond like this.

A special thank you again to Kristian for the kindness and prompt assistance. I highly recommend Soluma’s great products backed by even GREATER customer care. I'll definitely recommend doing business with them!

Best regards,
D. Westbrook

Although I didn't feel a benefit from using the Soluma product, their customer service was excellent regarding the 60-day money back guarantee. They were very responsive even on a holiday weekend. I wouldn't hesitate ordering from this company in the future.

I placed a single order and was signed up for a subscription without my knowledge or consent. When the second order was billed I immediately contacted Soluma. Their first response was to tell me I had signed up for the subscription and as a favor they would delay the next shipment and give me a discount. I had to get my credit by contesting the charge through PayPal. Only then did Soluma cancel the subscription. The product is good but the sales practices are unethical so I suggest finding products elsewhere.