Trysweety Reviews 212

If I could give no stars I would! I ordered on the 23rd of November and I still have not received my order !!!! I have emailed requesting my money back as the latest from them is my order should be delivered around the 24th of December!!!
I have no faith or hope in this company

Useless - half hearted responses on email.
I have been waiting since mid november for my package, my "estimated delivery" now says it will be delivered on 25th December, however they emailed to say it wont be till around 30th December / jan 2021

I'd give it less stars if I could,

absolutely appalling customer service, refusing to acknowledge my request for a refund, I ordered on the 30th of November. expecting my order to be with my within 14- 21 days as delivery states, then to be told I will not receive it until the 27th! far too late for Christmas present. I ordered after seeing Chloe Ferry advertise it, cant believe anyone would support such an awful brand! Please don't waste your time or money on this, plenty of other places you can find the same thing.

very very bad experience.

Avoid for all means! unless you want it for the next winter. I placed an order and here 5 weeks later still haven't received. delivery dates keep being pushed back. look for the item somewhere else will be much less stressful. #trysweety #betternottry #dissapointmentsweety

Awful company same experience as everyone else, rubbish communication, tracking links don't work and really long delivery time.i haven't got my order yet.....AVOID!! have an Amazon search much more reliable and better customer service response

Avoid at all costs. Ordered 2 of these on the 10th November and they still haven’t arrived. So cross at myself as I usually check reviews before buying and the one time I don’t, turns out to be a terrible supplier. I have sent numerous emails and do receive replies, but they are so generic they don’t mean anything. I have tried to cancel the purchase, but had my request ignored.
I’ve now just checked on their returns policy as the date I needed them for has come and gone and they make returns so complicated and expensive you just won’t bother.
What an absolutely shocking company.

I’ve had exactly the same experience as everyone else, convinced it was a scam - poor communication, delivery date came and went and the tracking number was not correct, but this is not a scam - the item finally arrived after five weeks!

I ordered 5 of these hoodies on 10th November 2020, and after constant emails to the company chasing my orders, requested refunds and them rejecting my request i have now finally received 4 of my items. These were delivered with Hermes, however, the 5th item which they 'dispatched' to Royal Mail on 01st Dec is still pending. 3 of the 4 hoodies I received are ok, however, the 4th (Grey one) isn't the greatest quality. Honestly, DO NOT buy from this company. It's really not worth the hassle... you'd think they would try and salvage their company's reputation, and respond to the reviews on here with honest replies.

I ordered two more from Amazon before these items turned up and they came next day delivery, through a different company, I'd recommend you go elsewhere for yours too!

Genuinely pathetic company.
It is my own fault for ordering so hastily when seeing the Ad on Instagram and not checking the reviews.

However, don’t even bother, been waiting for 6 weeks and just get generic emails about stock shortage, well you shouldn’t be still selling the product, if you had stock shortage.

The reason it is taking so long is that it will be getting manufactured for super cheap somewhere around the world, if I’d had known it was outside of the UK I definitely wouldn’t have bothered.

Ordered 2 of these oversized jumpers over a month ago still haven't arrived they are Christmas presents so I am absolutely raging fuming - wrong tracking details and no one replies to your emails shocking customer service absolute cowboys they take your money and run something should be done to shut these people down. Now I will have 2 very disappointed kids at Christmas disgusting how this company gets away with ripping people off !!!!!!!!!

Not a scam
Although waited over 6 weeks for delivery and the tracking number given didn't exist. Finally received the hoody and its nice for the money.

Been waiting a month now with no communication. Was told 2 weeks ago it was shipped, but Hermes are STILL expecting the parcel to arrive!

Ordered 2 hoodies on 5th November arrived on 14th December. I did email them twice and I got prompt replies. Happy with the quality of the items just wish they had said when ordering that delivery would be over 5 weeks as I was worried that it was a scam site & they would not arrive.

Been waiting for more than a month for delivery of this item. 7 emails sent to try to get a refund, initially they replied to say that this was not possible, and now they just ignore all messages.

Avoid at all costs!

Appalling service! Ordered on 14 November and still waiting for the delivery. Not very hopeful that it will arrive in time for Christmas. Have emailed to ask for a refund but no reply!! Don’t waste your time ordering from this company 😡

After waiting a month and back & forward communication which they refused to refund me when I asked to cancel the order, it arrived,
Poor quality material and poorly wrapped,
You can quite clearly see the “company” has purchased the items from China, even wish.com wouldn’t send you something this poor, avoid at all costs

After waiting weeks and weeks it arrived, and what a disappointment!!! Thin material, rough edge stitches ribbed like texture to the material, absolutely nothing like what was pictured it advertised
Avoid at all costs!!!!!!!

Finally received. Ordered 19/11. Arrived today!! Quality is okay, thick and warm but not finished off well. Quite a few untidy edges and hems. Doesn’t look like it has been made professionally but I’m sure my daughter won’t mind!

Not happy at all. Ordered 2 on Nov 11th and yet to receive. No reply to emails whatsoever, communication is non existent now after being fobbed off with the generic COVID email.
So pretty much the same experience as everyone else’s review here and live in the hope that they may turn up one day......I also think companies that allow them to use their platform to advertise should be held accountable too. Instagram 😡

Ordered 12 november, still waiting it's 13 december, very poor customer services, I've had 5 emails all on a script basis as saying the same, 1at sorry out of stock but your order will be shipped soon, next week 2nd email it's being shipped toda,3rd here's the tracking number which means nothing as Hermes days still waiting for item from sender, 4th very sorry been shipped you will get in time for christmas, 5th email this morning......please to tell you it's arriving 27th december.....joke....do not buy, should of been upfront of where product was coming from WARNING do not use this company