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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, making the overall user experience enjoyable and comfortable. Many people highlight the excellent customer service, appreciating the clear communication and support received throughout their interactions. However, some customers expressed dissatisfaction with the pricing, finding it unclear or feeling that certain expectations regarding future services were not met, leading to disappointment.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

User experience

Users describe positive interactions with the overall experience. Many customers express excitement for new... See more

Service

Clients share ambiguous opinions on service. Many reviewers report feeling pressured into signing contracts... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful, kind, and... See more

Price

Consumers find the pricing to be a significant source of dissatisfaction. Many reviewers report being... See more

Based on these reviews

Rated 5 out of 5 stars

I spoke to the great gentleman Paolo Garcia and he gave some perfect advice about modelling agencies and which ones to further my amazing modelling career with as an aspiring male model. I canno... See more

Company replied

Rated 5 out of 5 stars

I’m really excited to take the step toward a completely new experience in my life. It’s definitely outside my comfort zone, so it feels a little scary, but I already feel welcomed and supported by Pau... See more

Rated 5 out of 5 stars

I really enjoyed my experience at TS studios. Fantastic people, very professional. Make up lady did amazing job with makeup and hair also photographer did great service 👏 Made me feel welcome and rel... See more

Company replied


Company details

  1. Photography Studio

Written by the company

TS Studios is an award-winning photographic studio with locations in London, Camden and Manchester,. We know that entering the modelling and entertainment industry can be tough, and we’re here to make it easier for aspiring models. Our team is composed of accredited professionals with extensive experience in the fashion and modelling industry. They bring a wealth of knowledge and expertise, having worked with top brands and renowned figures. This experience allows us to provide you with the highest standard of support and guidance. At TS Studios, we are committed to helping you create an impressive and versatile portfolio that meets industry standards. Our photographers, stylists, and makeup artists work together to ensure you look your best, while our career advisors offer invaluable insights to help you navigate the industry. We provide comprehensive portfolio services, including Z Cards and eFolios, to help you stand out at networking events and auditions.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

357 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 47% of negative reviews

Typically replies within 1 week

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic morning and Ben and Nikita…

Fantastic morning and Ben and Nikita were fantastic. Signed the hubby up too and we are exited to partake in another brand new venture. Highly recommend this experience to anyone who feels they could be a model but doesn’t have the courage - I say go for it!! Cheers guys and Thankyou so much again ❤️

August 16, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for your wonderful feedback! We’re thrilled to hear you and your husband enjoyed the experience, and we’re so glad Ben and Nikita made it a fantastic morning. Your recommendation means a lot — we love encouraging everyone to take that first step into modelling. Wishing you both all the best on this exciting journey!

Rated 1 out of 5 stars

Disappointing , already paid money

!!I spoke with them several times , didn't find any understanding ..! Let me add more information because they are not happy with real review; I already paid them 800 £ for few photos ( not more than 10 - 15) & gave me only 2 according with some. explanation. Several times I asked them on calls to accept this 800£ and dropped the rest( they just talked about eportfolio and other stuff - they never provide it anything apart of these 2 photos ,- I am not a specialist in it) .. They refused totally and kept on referring my details to different types of debt collection adding more money...So for anyone who is making same mistake as mine to go for photos in a studio ,be aware!And as a matter of fact, I am a genuine person ( other people passed through same issue) .I wouldn't post anything it if they accept the already 800 paid

August 16, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Hi, Suzana

Thank you for your feedback. With a model portfolio being one of the hardest barriers of entry in the modelling world, we were accommodating in accepting a part payment and discussing options to help. To provide best-in-class services, including professional print, e-portfolios, and industry-standard tools, some work is outsourced to high-end editors and specialists. When payments aren’t completed, it impacts the studio significantly each year. That’s why we take action within our legal rights to ensure all agreements are honoured.

We remain open to resolving any issues directly, but abusive language or behaviour towards our staff will never be tolerated. Professional communication is essential as we work towards a fair outcome.

Kind regards,
TS Studios Team

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with the studio. They charged me £2500 with services. They gave me hope that I could be signed with other modelling companies and get find a good job as I looks like excellent but they deceived me to charged me a lot.
It has been one and half year ago. I couldn’t find any modelling job. I don’t recommend TS studio in London.

June 12, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for sharing your feedback. We’re sorry to hear you feel disappointed. As a studio, we provide professional guidance, training, and support, but we do not guarantee work or placements, as outcomes in the modelling industry can vary widely. Success depends on persistence, professionalism, and integrity, and not every individual will achieve immediate results.

Since it has been over a year, we encourage everyone to review and update their portfolio if they feel progress has stalled. Our team always aims to provide guidance and support, and we hope you continue to pursue your goals with confidence and determination.

We encourage you to get in touch directly if you wish to discuss your experience further. Please note that abusive language or behaviour towards our staff and team members will never be tolerated.

Wishing you all the best moving forward,
TS Studio Team

Rated 5 out of 5 stars

Great experience

August 11, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for your feedback! We’re glad you had a great experience and wish you all the best moving forward.

Rated 5 out of 5 stars

Great Experience

Friendly staff and very professional.

August 11, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for your kind words — we’re delighted you found our team friendly and professional. Wishing you all the best moving forward!

Rated 5 out of 5 stars

This was a fun experience and the staff…

This was a fun experience and the staff were friendly and accommodating which made the session seamless.

August 9, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thanks so much for your lovely feedback! We’re glad you enjoyed the session and that our team’s friendly, accommodating approach helped make everything seamless. Wishing you all the best

Rated 5 out of 5 stars

Great studio

You get a warm welcome at the front desk, then after your forms are filled your makeup artist just touches up on you and they were also very lovely. The camera man was amazing and professional and made me feel very comfortable even though I am shy of posing. In all everyone around was just very positive

August 4, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for your kind feedback! We’re so happy to hear you felt welcomed and comfortable with our team—from the front desk to makeup and photography. Creating a positive and supportive atmosphere is very important to us. Wishing you all the best going forward!

Rated 5 out of 5 stars

Very lovely experience

Very lovely experience. Everyone is very friendly and very professional

August 3, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for your kind words! We’re so glad you had a lovely experience and felt the friendliness and professionalism of the team. It was a pleasure having you with us, and we wish you all the best on your journey!

Rated 5 out of 5 stars

Absolutely amazing experience

Absolutely amazing experience. The staff our absolutely gorgeous so friendly . Photos incredible

August 3, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for the fantastic feedback! We’re so happy to hear you had an amazing experience and that you loved the team and the photos. It’s always our goal to make everyone feel welcomed and confident — so this really means a lot!

Rated 5 out of 5 stars

everyone was helpful and supportive.

everyone was helpful and supportive.loved the management team and so kind. This was the best experience.

August 2, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you so much for your kind words! We're thrilled to hear you had such a great experience and that our team made you feel supported and welcome. It truly means a lot to us. Wishing you all the best as you move forward — we're so happy to have been part of your journey!

Rated 5 out of 5 stars

Enjoyed it

The photographer was patient and the makeup artist frienddly

July 30, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for your kind words! We're so pleased to hear the photographer made you feel comfortable and the makeup artist was friendly. We’re glad you had a positive experience with the team!

Rated 5 out of 5 stars

First model shoot and I was very nervous

I was very nervous prior to going to the shoot, way out of my comfort zone but I really wanted to do it, without exception, all the team were amazing from Catherine to Kim, first and last people I saw, both were so lovely, professional and put me at my ease immediately. The photographer, Natasha, what can I say, fantastic, we bounced off each other and she was brilliant at what she does, makeup/hair by Carmen and Isla, again, fantastic and so lovely and warm. I enjoyed the experience so much, it was great fun and I was my authentic self all the way through, lots of laughter as well as working hard!!!
At the end I saw Kim, she was so lovely and gave me brilliant advice, very easy to get on with, she understands the industry so well and has been a model herself, I appreciated the straight and direct talking and she was very honest in her appraisal of me and the photos, looking forward to seeing where this goes, thanks guys, hope to meet you all again very soon
Claire

July 27, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you so much for your heartfelt review, Claire! We're so glad you stepped out of your comfort zone and allowed us to be part of your journey. It's wonderful to hear that Catherine, Kim, Natasha, Carmen, and Isla all helped make the experience so memorable and enjoyable for you. The laughter, the authenticity, and the connection you described is exactly the kind of energy we hope to create for every client. We’re truly grateful for your kind words, and we’re excited to see where your journey takes you next

Rated 5 out of 5 stars

Great experience

Staff is amazing. Goshka is so sweet and did a wonderful job with make up and hair. The photographer put my nerves at ease and suggested poses which is so helpful. All in all a great experience.

July 30, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thanks for the lovely feedback! Goshka will be so happy to hear your kind words, and we’re glad the photographer helped you feel confident. Wishing you all the best!

Rated 5 out of 5 stars

Today I went into the studio via…Manchester

Today I went into the studio via Manchester, as soon as I entered to studio I felt so welcome and relaxed my makeup artist I wasn’t able to catch his name possibly luke spent so much time and effort to make me look flawless and feel confident and especially my photographer he was amazing supportive and really helped me find my confidence he captured all I need to start my journey and especially the assistance I was provided getting the best possible opportunity and results I’ve been looking for I really want to say thank you to the whole team you have made the start of my journey in modelling. Thank you so much all the team. Izobella Gillick

July 28, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you so much for your heartfelt feedback, Izobella! We're absolutely delighted to hear that you felt welcomed and supported from the moment you arrived at our Manchester studio. We'll be sure to pass on your kind words to the makeup artist and photographer — it's wonderful to know they helped boost your confidence and made the experience so special. We're excited to have been part of the beginning of your modelling journey, and we wish you all the success ahead. Thank you again from the whole team! 💫

Rated 5 out of 5 stars

Lovely helpful advice and I’m about to…

Lovely helpful advice and I’m about to view the pictures

July 27, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for your kind words! We're so glad you found the advice helpful and hope you enjoy viewing your images — we’re sure they’ll look fantastic. Wishing you all the best moving forward!

Rated 5 out of 5 stars

No longer nervous

Never done a photo shoot before and was nervous. The staff were friendly, encouraging and fun.
I enjoyed it so much, I signed up with them.
Would recommend TS

July 27, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you so much for your kind words! We're really pleased to hear that your first photoshoot experience was a positive one and that our team helped you feel comfortable and supported throughout the process. It's always our goal to create a welcoming and encouraging environment for everyone who visits. We wish you all the very best on your journey ahead and truly appreciate the recommendation!

Rated 5 out of 5 stars

Amazing experience !!!

I had such an amazing experience. All the staff were fantastic and so lovely. I couldn’t have left more happier with quality of the photos. Shoutout to the MUAs and hair stylists.

July 26, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you so much for your kind words! We're thrilled to hear you had such a great experience and loved the photos. Wishing you all the best moving forward!

Rated 5 out of 5 stars

My daughter was there today at…

My daughter was there today at Manchester, she has been to a photo shoot before but said this one was the best. They are all so friendly and the atmosphere was so warming.
100% recommended

July 26, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for the lovely feedback! We're so pleased your daughter had such a positive experience with us in Manchester. Wishing her all the best on her journey ahead!

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