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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, making the overall user experience enjoyable and comfortable. Many people highlight the excellent customer service, appreciating the clear communication and support received throughout their interactions. However, some customers expressed dissatisfaction with the pricing, finding it unclear or feeling that certain expectations regarding future services were not met, leading to disappointment.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

User experience

Users describe positive interactions with the overall experience. Many customers express excitement for new... See more

Service

Clients share ambiguous opinions on service. Many reviewers report feeling pressured into signing contracts... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful, kind, and... See more

Price

Consumers find the pricing to be a significant source of dissatisfaction. Many reviewers report being... See more

Based on these reviews

Rated 5 out of 5 stars

I spoke to the great gentleman Paolo Garcia and he gave some perfect advice about modelling agencies and which ones to further my amazing modelling career with as an aspiring male model. I canno... See more

Company replied

Rated 5 out of 5 stars

I’m really excited to take the step toward a completely new experience in my life. It’s definitely outside my comfort zone, so it feels a little scary, but I already feel welcomed and supported by Pau... See more

Rated 5 out of 5 stars

I really enjoyed my experience at TS studios. Fantastic people, very professional. Make up lady did amazing job with makeup and hair also photographer did great service 👏 Made me feel welcome and rel... See more

Company replied


Company details

  1. Photography Studio

Written by the company

TS Studios is an award-winning photographic studio with locations in London, Camden and Manchester,. We know that entering the modelling and entertainment industry can be tough, and we’re here to make it easier for aspiring models. Our team is composed of accredited professionals with extensive experience in the fashion and modelling industry. They bring a wealth of knowledge and expertise, having worked with top brands and renowned figures. This experience allows us to provide you with the highest standard of support and guidance. At TS Studios, we are committed to helping you create an impressive and versatile portfolio that meets industry standards. Our photographers, stylists, and makeup artists work together to ensure you look your best, while our career advisors offer invaluable insights to help you navigate the industry. We provide comprehensive portfolio services, including Z Cards and eFolios, to help you stand out at networking events and auditions.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

357 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 47% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thinking of Modelling?

I had a great experience. Everyone was friendly and provided me with good care and attention.

Watch this space 😊

May 3, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you so much for your kind words! We're really pleased you had a great experience and felt well looked after by the team. We’ll definitely be watching this space—excited to see what comes next for you! 😊

Rated 5 out of 5 stars

I really enjoyed my experience at TS…

I really enjoyed my experience at TS studios. Fantastic people, very professional. Make up lady did amazing job with makeup and hair also photographer did great service 👏 Made me feel welcome and relaxed. I really enjoy the photo shoot. These guys are really god.i highly recommended this experience for anybody. It was great day!😊Thank you. Jola

April 26, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you so much, Jola! We’re thrilled to hear you had such a fantastic time at the studio and felt welcomed and relaxed throughout your experience. We’ll be sure to pass on your lovely feedback to the makeup artist and photographer. Your recommendation means a lot to us—wishing you all the best on your journey!

Rated 4 out of 5 stars

Kind and respectful. Very welcoming.

The studio was Clean neat and tidy.
Hair and makeup artist’s were polite and kind & efficient . Made me feel welcome and relaxed.
Thank you. Everyone was friendly and helpful.

April 28, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you so much for your lovely feedback! We're delighted to hear that you felt welcome and relaxed during your visit. Our team takes great pride in maintaining a clean and comfortable environment, and it's wonderful to know the hair and makeup artists made a positive impression. We truly appreciate your kind words and hope to see you again in the future!

Rated 5 out of 5 stars

The studio is top notch

The studio is top notch. These guys are very good

April 28, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you so much for your kind words! We're delighted to hear you had a great experience and really appreciate your feedback.

Rated 5 out of 5 stars

Great experience and good price for…

Great experience and good price for everything and explain the services
Well .

April 28, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for your feedback! We're so pleased to hear you had a great experience and found the services well explained and fairly priced. Your support means a lot to us!

Rated 1 out of 5 stars

Fake 5 star reviews

They are asking for reviews that Trust Pilot doesn’t support so beware of the fake reviews they are getting people to post on here, most of these people have not paid the full amount of £2500 for a bunch of clumsy photos and horrible make up done on people for the shoot only to ask you to come back for a reshoot at a later date as this is their technique.

Following on from the below response, I have many emails going back and forth from Hype Digital which was your company’s former name until you decided to change it to TS Studios, I have emails with your poor customer service team responding to me without wanting to help me properly and the fact that an employee I can’t name on here had left the company which puts you in a better position as he is the one that actually guaranteed me my first job to pay me the same amount I paid for the portfolio, but sadly I cannot prove that as the conversation between him and I was not recorded in the Camden branch which is now closed down, I remember receiving a call from him via no caller ID and he explained that he had just come back from holiday with his family, luckily for him my payment had given him that opportunity with his family and all he offered me was to do reshoots with Hype Digital. It’s absolutely disgraceful behaviour and he had never bothered following up with me at all, that is fraudulent behaviour and very sad customer after care from your side. So please do not accuse me of having no proof with my claims, give me a call and I am confident enough to have a chat with your ridiculous behaviour!

April 27, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

We have noted that you have posted multiple negative and defamatory reviews regarding our company. While we respect the right to express opinions, repeated online abuse and the spreading of misleading information is not acceptable and may result in legal action to protect our business, staff, and reputation.

We would like to clarify that in the modeling industry, a professional portfolio is a standard starting point for any aspiring model. Success depends largely on how the portfolio is utilized, not simply on having one. Nowhere in your seven reviews have you indicated that the portfolio was rejected by an agency, which suggests the issue is not with the portfolio itself.

Your claims regarding fabricated reviews are unsubstantiated. Trustpilot enforces strict guidelines, and we do not condone or participate in fake reviews.

We also have no record of you formally contacting our customer service team to resolve any concerns. We encourage you to reach out through the appropriate channels so that we can address genuine matters properly.

However, persistent defamatory remarks and harassment will not be tolerated. We reserve the right to take appropriate legal action if this behavior continues.

Rated 5 out of 5 stars

Such a wonderful experience all the…

Such a wonderful experience all the staff were super friendly & relaxed
The instructions were very clear
I highly recommend this experience to anybody that needs to boost their confidence in their image

April 27, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you so much for your kind words! We're thrilled to hear you had a wonderful experience with our team. It's great to know you felt supported and that everything was clearly explained. Helping boost confidence is something we're truly passionate about — we appreciate your recommendation!

Rated 5 out of 5 stars

Was nice and professional experience…

Was nice and professional experience also very helpful the staff

April 23, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for your feedback! We’re glad to hear you found the experience professional and that our team was helpful. Wishing you all the best!

Rated 5 out of 5 stars

Great day with Aaron

Very professional organisation. Aaron made me feel at ease and took some amazing photos. Camilla, the make up lady did the very best she could with the subject matter she had to work with. All in all, a great friendly, professional bunch of people. No promises were made to me about work and I am keeping my fingers crossed. Thank you all for making me feel I might still be of use in the twilight of my years.

April 20, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for your wonderful feedback! We’re delighted that Aaron helped you feel at ease and that you enjoyed the photos, and we’ll be sure to pass on your kind words to Camilla. We appreciate you noting our transparency around work opportunities—your confidence means a lot to us. Wishing you all the best in your future endeavors!

Rated 4 out of 5 stars

Very nice ppl

Very nice ppl

April 19, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for your kind words! We’re delighted you found our team to be so friendly. Wishing you all the best!

Rated 5 out of 5 stars

I had an amazing experience at TS…

I had an amazing experience at TS Studios. The team was lovely and helped me with my portfolio.

April 16, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for the lovely feedback! We're so pleased to hear you had an amazing experience with us. It’s great to know the team was able to support you with your portfolio — we wish you all the best on your journey ahead! 😊📸

Rated 5 out of 5 stars

Great and honest company

Thank you to everyone for making me feel at ease and for Kimberley for being lovely and talking everything through. Here’s to the future

April 14, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you so much for your kind words! We're so glad to hear you felt at ease during your time with us. Kimberley will be thrilled to know she made a positive impact. Wishing you all the best for the future — we're excited to see where your journey takes you! 🌟

Rated 5 out of 5 stars

I’m very pleased with the service and…

I’m very pleased with the service and with the photos I have taken to start my journey in modelling. Amazing 🤩

April 13, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you so much for your kind words! We're thrilled to hear you're happy with the service and your photos — it's a fantastic first step in your modelling journey. Wishing you every success ahead, and we’re so glad we could be a part of the beginning! 🌟📸

Rated 5 out of 5 stars

Amazing overall

I discovered myself and regained my confidence.The staff was amazing and professional. They truly made me feel special.

April 12, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

That's such wonderful feedback — thank you! We're so happy to hear that the experience helped you rediscover your confidence. Our team works hard to create a supportive and uplifting environment, and it’s lovely to know you felt special throughout. Wishing you all the best on your journey! 💫✨

Rated 5 out of 5 stars

Very professional and friendly staffs…

Very professional and friendly staffs and process had a very nice pace.

April 11, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you so much! We're really glad to hear you enjoyed the pace of the day and found the team both professional and friendly — that’s exactly the experience we aim to provide. Wishing you all the best moving forward! 😊

Rated 5 out of 5 stars

Great from start to finish

Camilla, Diego, Lorenzo, Kim everyone I met at TS Studios was friendly and professional. I love my hair and makeup 💄 and the photos came out well.
Thank you all!
Lily-Rose Brown

April 11, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you so much, Lily-Rose! We're thrilled to hear you had a great time at TS Studios. We'll be sure to pass your kind words on to Camilla, Diego, Lorenzo, and Kim — they’ll be so happy to know they made your experience a memorable one. We're glad you loved your hair, makeup, and photos! 💄📸✨

Rated 5 out of 5 stars

Amazing!

The staff were very helpful and friendly. They guided me through the process and made everything easy.

April 9, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for your kind words! We're so glad to hear that our team made the experience smooth and enjoyable for you. It means a lot to us to know you felt supported every step of the way! 😊

Rated 5 out of 5 stars

Today was lovely the whole time was…

Today was lovely the whole time was perfect I thoughly enjoyed it my photographer was 💯 she made me feel so welcome thank you for everything

April 9, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you so much for your lovely feedback! We're so pleased to hear you had such a perfect day and felt so welcomed by your photographer — she’ll be thrilled to know she made such a great impression. We're glad you enjoyed the experience, and we truly appreciate you taking the time to share it with us! 💯✨

Rated 5 out of 5 stars

Thanks you

All the staff we extremely professional and very attentive.
Really good experience and everyone was very accommodating..
Thank you.
A********

April 9, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with the team. Professionalism and attentiveness are what we strive for, so it's lovely to know it came through. Wishing you all the best — and thank you again for the glowing A-star review! 🌟

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