Tsars Casino Reviews 

62
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

One of the better places out there... Tsars was a delightful surprise amidst a vast sea of not-so-pleasant ones. They've got almost everything in check: a great selection of games, a wide range of p... See more

Rated 1 out of 5 stars

Worst Casino Experience Ever TsarsCasino is by far the worst site I’ve ever tried. The support team is a joke – slow replies, copy-paste answers, and zero effort to solve problems. On top of that, t... See more

Company replied

Rated 5 out of 5 stars

Great site to play at. Tsars casino offers all the great deposit methods and make it really easy to deposit. They are fair and besides having the good deposit options they also have all the great prov... See more

Rated 5 out of 5 stars

My experience with Tsars Casino has been incredibly smooth, even on my phone or mobile. The game selection is impressive, and payouts are lightning-fast. Their daily rewards and promos are a great add... See more

Company details

  1. Online Casino or Bookmaker
  2. Casino

Written by the company

RR Investments N.V. (Tsars Casino) is leading the way in the iGaming industry. Our core values stands for product excellence, operational greatness, and integrity of our business.


Contact info

4.1

Great

TrustScore 4 out of 5

62 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(62)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

Scam, all slot machine are rigged for you to lose, no chance. Slot machine is not even random, I seeing multiply slot machine same pattern, it look like if you hit a bonus round any slot the payout is always low.

October 1, 2025
Unprompted review
Tsars Casino logo

Reply from Tsars Casino

Dear Thomas r,

Thank you for sharing your feedback with us. The Tsars team sincerely regrets that your experience didn't meet your expectations.

At Tsars, our top priority is delivering efficient, high-quality service. To achieve this, we partner exclusively with trusted, certified studios. Each studio is subject to regular evaluations and audits, ensuring that every game meets the highest standards of integrity, fairness, and compliance with industry regulations.

This rigorous approach safeguards the integrity of each game and ensures absolute fairness in gameplay. Moreover, manipulation or influence over game outcomes is not only against our core principles but also impossible. As a responsible and licensed operator, we neither have the authority nor the technical capability to interfere with the natural flow of gameplay.

Additionally, we can perform a thorough review of your recent gaming activity to identify any RTP irregularities that may have occurred to give you additional reassurance.

Should you wish to proceed with the RTP review or if you have any further inquiries, please do not hesitate to contact us via email at support@tsars.com or through our live chat. Our team will be more than happy to assist you.

We sincerely appreciate your understanding in this matter and extend our apologies for any inconvenience you may have experienced.

Best regards,
Tsars Team

Rated 1 out of 5 stars

Worst Casino Experience Ever

Worst Casino Experience Ever
TsarsCasino is by far the worst site I’ve ever tried. The support team is a joke – slow replies, copy-paste answers, and zero effort to solve problems. On top of that, the games feel completely dead, the RTP is basically non-existent. You just keep losing without even a chance to enjoy yourself.
This site is a trap. Save yourself the frustration and spend your time at a real casino that actually cares about players. Stay far away from this one.

August 3, 2025
Unprompted review
Tsars Casino logo

Reply from Tsars Casino

Dear Customer,

Thank you for sharing your feedback with us. We’re very sorry to hear that your experience did not meet your expectations.


Please be assured that we are committed to providing high-quality support to all of our players. Our team strives to handle requests promptly and with personal attention, and we regret if you felt that this was not reflected in your interaction with us.


As a licensed and regulated operator, we place great importance on fairness. All of our games come from trusted, well-established providers, ensuring a reliable and fair gaming environment for our players.


We would be happy to review your case in detail and address any concerns directly. Please reach out to us via support@tsars.com or through our live chat, and our team will do everything possible to assist you.

We value your feedback, as it helps us improve both our service and the overall player experience.

Kind regards,
The Tsars Team

Rated 1 out of 5 stars

TSARS does not comply with industry standards

Hello Tsars. As it is impossible to contact you via email and Trustpilot does not allow users to respond to company replies, I am rewriting a review.

You claim that ‘Tsars is a fully licensed and responsible gaming operator, committed to strict compliance with all applicable licensing regulations and industry standards’. Is this true? TSARS, and all casinos owned by RR Investments NV operate illegally in countries such as Canada, Sweden, Australia (where they were sanctioned for illegal activity in that country as of 11 May 2023) or Spain, my case, where they accept Spanish players when the law 13/2011 determines that ‘Licensing titles granted by other States will not be valid in Spain’. So no, you do not comply with industry standards.

Nor did you give me, as TSARS claims, a response to my complaint. I was only told that it was my responsibility to determine whether or not I could play from my country on your platform. A lie that is repeated over and over again by these casinos and is absolutely FALSE. The responsibility for accessing casino content lies solely and exclusively with the casino itself. Nobody else's.

Finally, I would like to mention that other casinos owned by SMES (Solutions for Management and Employment Support N.V.), which in turn is owned by RR Investments NV, have agreed to refund the deposits made for the same reasons I am claiming now. Thank you.

June 17, 2025
Unprompted review
Tsars Casino logo

Reply from Tsars Casino

Dear Felipe Mellizo,

Thank you for taking the time to share your feedback. We genuinely value your perspective and appreciate your concerns.

Please be assured that we are dedicated to maintaining the highest standards of responsibility and compliance in all aspects of our operations. We understand the importance of transparency and are committed to ensuring that our services align with the applicable regulations and industry best practices.

If you are not fully satisfied with the response you previously received, please don’t hesitate to reach out to our Support Team. We are available every day, 24 hours a day, via live chat and email, and are always here to listen and help.

Thank you again for your feedback.

Best regards,
Tsars Team

Rated 1 out of 5 stars

Cash outs are not instant and terrible hard to verify accounts

I gave Tsars a chance but I have to say terrible experience.
They asked for so many documents to verify the account, never seen before.

Withdrawel‘s are not instant, it takes up to 2 days
Fees 1 Euros deposit
1 Euros withdraw+ 1.5 % fee
Crazy
Play somewhere else

April 17, 2025
Unprompted review
Tsars Casino logo

Reply from Tsars Casino

Dear Loloss,

Thank you for your feedback and for your willingness to share your experience with us.

It is imperative to highlight that adhering to the licensing requirements at the highest standard is always our foremost priority. As well as ensuring a seamless experience for all customers, by addressing each withdrawal in the correct sequence in a timely manner.
Accordingly, kindly be advised that a possible slight delay in processing withdrawals might be encountered as a result of a significant workload.
In this regard, please rest assured that our dedicated Financial department is fully committed to processing all withdrawal requests with the utmost diligence and efficiency.

We would also like to bring to your attention that any withdrawal of funds requires the successful completion of the KYC (Know Your Customer) verification procedure, in which all necessary documents are required to be submitted.

Furthermore, it should be noted that all deposits made in Tsars are applied with a fixed commission fee of 1.00 EUR, and this is explicitly stated in our Terms & Conditions.

The Tsars team extends our genuine apologies for any inconvenience caused during this time and greatly appreciates your understanding and patience.
If there are any further questions or queries, please do not hesitate to contact us via live chat or by sending an email to support@tsars.com. It is our pleasure to assist you at any time.

With warm regards,
The Customer Support Team of Tsars

Rated 5 out of 5 stars

Tsars casino

Tsars casino, is a trustworthy site with good customer service. A lot of cool games. The only annoying thing is the jurisdiction problems with some games. But it’s a minor problem as they have so many cool games. All in all a great site🤘

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Awarded Casino

Look no further if you want to play somewhere that is safe, certified and trustworthy. Tsars Casino offers a great no deposit to start you off with then followed by intriguing deposit bonuses. Tsars Casino offers over 4200 games with 35 game providers that will keep you entertained indefinitely. I highly recommend Tsars Casino to be your primary place to go win real money

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Tsars Casino offers a unique and…

Tsars Casino offers a unique and immersive online gaming experience that stands out from the crowd. Here's a breakdown of the key aspects that make it a top choice for players:
Game Selection
Tsars Casino boasts an extensive library of games, featuring a diverse range of slots, table games, and live dealer options. The casino partners with numerous leading software providers, ensuring high-quality graphics, engaging gameplay, and fair outcomes. Whether you're a fan of classic slots or prefer the thrill of live blackjack, Tsars Casino has something to cater to every taste.
Generous Bonuses and Promotions
Tsars Casino welcomes new players with a generous welcome bonus package that extends over their first four deposits. This provides a significant boost to your bankroll, allowing you to explore the vast selection of games with added confidence. The casino also offers regular promotions and tournaments, keeping the excitement alive for existing players.
User-Friendly Interface and Mobile Compatibility
Navigating the Tsars Casino website is a breeze, thanks to its intuitive and user-friendly interface. The site is optimized for both desktop and mobile devices, ensuring a seamless gaming experience on the go. Whether you're playing on your computer or smartphone, Tsars Casino delivers smooth performance and stunning visuals

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

One of the better places out there..

One of the better places out there... Tsars was a delightful surprise amidst a vast sea of not-so-pleasant ones. They've got almost everything in check: a great selection of games, a wide range of payment methods, a simple yet catchy and very user-friendly interface, decent promotions, etc. On top of these, they also go the extra mile and reach out quite quickly with nice cashbacks or comps & don't leave you hanging after bad runs!

Probably the best casino I've played at in years, no downsides (yet), highly recommend!

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

They are too fast with the withdrawal…

They are too fast with the withdrawal payment, they have a huge selection of games with a high rate of winning, and the customer service team is always available and responds immediately.

February 24, 2025
Unprompted review

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