TSC (The Shopping Channel) Reviews 365

I bought an $1700 diamond ring that lasted 5 months when the entire top tier with 12 diamonds broke off. They said too bad, so sad, come again, smiley face.

NEVER EVER BUY FROM THE SHOPPING CHANNEL.

I'M CONSIDERING A CLASS ACTION SUIT FOR THESE HIGH END PRODUCTS THAT ARE FAKE OR GARBAGE.

PLEASE POST IF YOU HAVE SIMILAR PROBLEMS

The wait was average long at CS, my patience was rewarded, in less than 3 minutes my order was cancelled and refunded; I had made a double order by mistake. So koodos for efficiency and professional and friendly service.

I don't know who you are or what company but how dare you try and take £455 from my card. I've never used you so where did you get my card details from. My bank has been informed

The manger is great very good hospitality and the team was fast and nice smoothies was great I love this tropical smoothie.the manager Chris was so friendly and his smile was so genuine.

Love the crew working here and love the management. Especially Chris he loves to help out whenever he can on the line whenever he's available. He solely made my time working here as easy as can be and accommodating any problems I have had even unrelated to work

Their food was delish and the employees were super accommodating and helpful.

They were fast paste , and the general manager was very kind and made sure my order was perfect

I watched all the videos and even called the manufacturer about the arctic air conditioner from
de longhi, was so looking forward to the cool air in my apartment, started to unpack it and started to put the pieces into the window but this was not for a sliding window and yet as stated I watched the video which stated it would fit al sliding and even opening window but no attachment for this, I thought ok I can make it fit with an added hole in the one piece of plastic provided. So tried the hose in the fittings but realized the hose was only 4 feet in length, my window is 4 feet 5 inches off the floor so would never work.
I repackaged and called tsc, they sent me a label by email and I had to call Purolator, on hold for 30 mins at a time eventually got someone who could help and they past me through to another area where I was put on hold again this was Tuesday long story short the item was finally picked up on Friday and now have been charged $25 for shipping!

Their app is the worst! I spend over an hour every month trying to order for pick up online. I end up calling and they assure me it’s fixed this time (never is). Says delivery address is invalid. Won’t take any payment method because of this. I would not give them a penny of my money if there was ANY other store available! Now off to store to lug all these bags through the damn store.

In April 2024, I purchased Beekman 1802 skin care products from TSC. They were working well for my skin so I placed a total of 5 orders. A few weeks after beginning use of these products, I developed a skin allergy to most of the face care items.

On April 23, I initiated a return for 4 of the 5 orders on the website and called an agent to ask if I could return the products in 1 package (as to save on shipping costs for 4 separate return packages). Initially, the agent advised me that I could send everything back in 1 package but after double checking, she came back and told me that I could NOT do this. I thanked her and prepared my 4 return packages.

On April 25, there was a technical issue with the website and I could not view my orders. I called TSC to resolve the issue and asked again if I really had to send all 4 packages back separately. This time, the agent told me that it would be perfectly fine to put all products from those 4 orders into one return package. He gave me a code to give to the postal agent so they could print the return label. Assuming the first agent I had spoken with had been right the first time, I followed the second agent's instructions.

I heard nothing for about a month, so reached out to TSC via email. They stopped responding via email after May 26 without a resolution.

On June 10, I called TSC and was informed I would be receiving a refund for only 1 of the 4 orders I had returned. I told them this was unacceptable since it was a mistake on their part and requested my case be escalated. I was told I would receive a call back from an agent in 2-3 business days. I received no call.

On June 14, I called TSC and was informed the escalation team listened to recordings and determined I did not follow instructions and there would be no refund. I asked to be escalated and was immediately transferred to a resolution officer. They said there was nothing they could do about it. After pushing, they said they would forward the info to the agent that closed the case. Based on the history here, I can only assume I will never hear from them again.

Incredible that a company owned by Rogers (a $20 billion corporation) refuses to refund my $304.96.

Worse customer service ever.. They don't care. Firstly i tried to cancel before it was shipped but not allowed then i wanted to return it to the warehouse direct, not allowed.. .i had better get my refund in a timely manner.. i am going to source my products elsewhere as this is very annoying and not interested in any company that is not interested in customer satisfaction. Funny how you can pick up at the warehouse but you cannot return direct to the warehouse. Bad, Bad Bad services. J

If I could give this company a zero I would. I just contacted this company about when my order will be delivered. The order was placed on June 1. I was told that my order was coming by Purolator and I was given a tracking number. When I went to purolator to track my order, I was told there is no such number. Their tracking numbers are completely different than the number that I was given. I then contacted TSC and their response was wait until June 14th and if I haven’t received my order then I can contact them. Meanwhile they have already charged my card for the order. This company has the worst customer service so buyers beware.

Terrible customer service. Im done with the shipping channel.

This is one of the worst customer experiences ever. Where the tracking shows delivered (about two weeks ago) no-one has ever received anything (not the post office and not me). Worse, there is no contact address available that they respond to.

If I could give a 0 I would. There are different watch bundles that the pricing on doesn't make sense on.
When I reached out to the chat was word for word told - read the listing we see what you see -
what kind of company has "service" who knows nothing about anything they have? That was my deciding factor on NOT to buy from them.

TSC sent threatening letters to send my file to a 3rd party collection agency. Terrible customer service.1st time I ordered this product, got banged up box with a scratched plastic container, called for an exchange. Customer service was glad to exchange. 2nd one everything was good. 6 months later TSC sent me threat letter for collections agency, because they can't clear up payment with PayPal. The amount was taken from my Credit card, which they don't seem to understand and don't want to do the legwork with their business partner PayPal with whom they have an agreement.

This is the worst company I’ve ever dealt with. Returned an item because it had a missing item in it and they charged me again for a replacement, said no shipping charges for this one. After a lengthy return process with Canada Post, TSC was no help at all, they finally received it but said I wouldn’t receive my refund until the vendor received it back. I purchased from TSC not their vendor. They acknowledged my refund but deducted the shipping costs again and now they won’t answer me back upon receiving my complaint. It been over a month now and still nothing. Bunch of crooks and horrible customer service. Never again!

I was double charged by TSC, promised the amount would be "adjusted" in the final installment and they still charged me the full installment they had already taken as a double charge.
I have not ordered from TSC since and this is still not resolved. TSC were no help and didn't follow through with the promise to refund my money. I had to do a chageback through my bank.
I would NEVER trust TSC or EasyPay installments again. It is a license to steal and once TSC takes extra or double charges they will not help you.
Buyer Beware!

Customer service is horrible and shipping is extremely bad. Said would ship on 24-48 hours. Still waiting and it's been over a week. Customer service never answers emails/questions. Never buy from them again.

Received a product that did not live up to the claim, when trying to return I was told they charge for shipping it back. Any company that values customers would not make them pay for shipping to receive or returns. Not a great experience, will no longer use the products they promote.