In June I bought a shirt for my husband but recieved nothing. One mail that they thought it should come but nothing and since then they did not answer any emails. The id number is 277236 Maaike
Company replied
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See what reviewers are saying
poor communication if any, took 4 days to get a order confirmation email. I received an email 5 days ago to track my shipment/delivery and still when I click track...it says no tracking info is av... See more
Company replied
Tshirt at low price has been exceptional in every aspect of business. Their prices are fair and they go the distance in making sure the customer is fully satisfied. Charles, in customer service, has b... See more
Company replied
I originally received an incorrect order from Tshirt at Low Price, TALP contacted me straight away when I supplied feedback on the issue. I've now received the correct item. TALP kept me up to date on... See more
Company replied
Company details
Written by the company
Looking for Tshirt at low price? Huge collection of Men and Women's, Youth Tshirts. 100% cotton, Available low price offers and discounts.
Contact info
3501 Jack Northrop Ave, Suite #AUP208, 90250, Hawthorne, United States
- +1 (231) 930-3999
- support@tshirtatlowprice.com
- tshirtatlowprice.com
3.6
Average
263 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order stuck on the same statis and not…
Order stuck on the same status and not getting processed. Getting no replies on email either to what the status is and when the delivery would be
July 9, 2024
Unprompted review
Reply from Tshirt at Low Price
Dear Marc,
Thank you for your recent purchase.
Please note that delivery typically takes 7-12 business days (including a 3-5 working day production process) and the tracking information link may not be updated until your package reaches the next checkpoint. You can monitor your order here:
https://www.laposte.fr/outils/suivre-vos-envois?code=LD187080965FR
https://www.laposte.fr/outils/suivre-vos-envois?code=LD187080651FR
https://www.laposte.fr/outils/suivre-vos-envois?code=LD187024972FR
https://www.laposte.fr/outils/suivre-vos-envois?code=LD187079724FR
For inquiries, don't hesitate to reach out.
----------------
--
Warm regards,
Zoe Mcfadyen
Customer Success Manager, TALP LLC
Reply from Tshirt at Low Price
Dear Rhonda,
We're so pleased to hear your positive feedback! It's fantastic to know that our efforts to merge style and comfort are appreciated. Here's to countless more fashionable and comfortable experiences!
--
Warm regards,
Zoe Mcfadyen
Customer Success Manager, TALP LLC
Quick Shipping, Product is a waste
Shipping was super quick. Shirt is way too big for the size and image quality is poor compared to what's seen online. Overall a waste of $28. Won't order again.
June 25, 2024
Unprompted review
Reply from Tshirt at Low Price
Dear Trent,
Thank you for shopping with us. Could we ask which size you choose when placing the order? Please take a photo of the size tag on the item to our customer support email support@tshirtatlowprice.com. If they are not the same, we will take responsibility to send the correct one instead without any fee. However, if you received a size that is the same as what you ordered and it doesn't fit, we are sorry that we cannot support an exchange for another one as this is not our fault. A size chart with the correct measurements has been clearly posted on our website. Thank you for your understanding, and we look forward to receiving a photo of the item's size tag.
---------------
--
Warm regards,
Zoe Mcfadyen
Customer Success Manager, TALP LLC
Good shirt. Quick service. Sizing is a bit small.
My order came in a very timely manner and it arrived as promised. It is a good quality t-shirt. I would say that it was a little smaller than I expected; it's a tight fit, but I'll be able to wear it. And I used the sizing chart. If I had it to do again, I'd order a large instead of a medium. (I know. It's hard to know.)
June 26, 2024
Unprompted review
Reply from Tshirt at Low Price
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience with us. Providing excellent service and quality products is our top priority, and it's incredibly rewarding to know that we've met your expectations.
--
Warm regards,
Zoe Mcfadyen
Customer Success Manager, TALP LLC
Reply from Tshirt at Low Price
Thank you for the 5-star review! We're thrilled you received your replacement quickly and that you're satisfied with our service. Your satisfaction is our top priority!
Sent me the wrong item and don't reply…
Sent me the wrong item and don't reply to my emails or messages
May 16, 2024
Unprompted review
Reply from Tshirt at Low Price
Thank you for shopping with us! We are pleased to inform you that we have sent you a free replacement with the correct item. You should have already received it. Once again, we are sorry for any inconvenience that have caused to you
Fast shipping
Fast shipping. Shirt is nice. But the sizing is incredibly off. I am always a small in women’s t shirt. The medium was tight. Can’t wear the shirt, can’t exchange it
May 9, 2024
Unprompted review
Quick delivery
Quick delivery, nice quality shirts, and love the design! We would order again
May 3, 2024
Unprompted review
Reply from Tshirt at Low Price
Your sentiment fills me with joy! Knowing that our mission to merge style and comfort deeply connects with you is truly heartening. Here's to a future brimming with countless more occasions of style and comfort intertwining seamlessly. Cheers to that!
--
Warm regards,
Zoe Mcfadyen
Customer Success Manager, TALP LLC
I usually take a LARGE size in a T-…
I usually take a LARGE size in a T- shirt so that's what I ordered unfortunately YOUR SIZE LARGE is to small. I need a extra large. How can you help me please? Thanks
It sure would be nice to have a t-shirt that fits.
April 23, 2024
Unprompted review
Reply from Tshirt at Low Price
Dear Steve,
Thank you for shopping with us.
We are sorry to say that we only accept returns or exchanges if you receive from Tshirtatlowprice item(s) that fall into the following criteria:
1. Wrong style, size from what was ordered
2. Damaged item(s) due to poor packaging/during shipping.
However, your convenience and peace of mind are our top priorities. You have contacted through your email to support you further, please kindly reply.
--
Warm regards,
Zoe Mcfadyen
Customer Success Manager, TALP LLC
Great product
Great product!
I ordered a Caitlin Clark shirt for my husband and me. The shirts were great quality, and they arrived quickly.
March 9, 2024
Reply from Tshirt at Low Price
Dear Terri,
Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience with us. Looking forward to welcoming you back soon!
--
Warm regards,
Zoe Mcfadyen
Customer Success Manager, TALP LLC
AMAZING!!!
I received my order and everything was perfect! The tracking number didn't work, but I received my t-shirts super quickly! I am extremely satisfied and will definitely order with them again! A big thank you to all the employees of the company!
April 1, 2024
Unprompted review
Reply from Tshirt at Low Price
Dear Axelle,
We're over the moon knowing you adore our shirts! Crafting quality pieces that feel like a warm hug is our passion, and hearing your appreciation makes our day. Thanks a million for being part of our journey towards comfort and style
--
Warm regards,
Zoe Mcfadyen
Customer Success Manager, TALP LLC
Thank you for the wonderful T-shirt
Thank you for the wonderful T-shirt
April 6, 2024
Unprompted review
This place is ridiculous
This place is ridiculous. The number they give goes to some foreign guy who has no idea sho they are. The tracking numbers don't work. Total scam job.
April 3, 2024
Unprompted review
Don’t order here !
I’ve never recieved my item, and they still want to keep my money. They say they tried to deliver several times and I didn't pick up my package. I never received tracking information.
They try to make it my fault that I gave the wrong shipping adress. While a few emails back they just got my address perfectly fine.
Now I’ve lost my money ánd don’t have my item.
Don’t order Here !
February 22, 2024
Unprompted review
Reply from Tshirt at Low Price
Dear Kyra,
Thank you for contacting our support.
The order was shipped on 03.01.2024 to the following address:
Kyra De Jonge
Monseigneur Feronstraat 38
Heerlen
6414 CB
Netherlands
There was an attempt to deliver the package on 06.01.2024 but our carrier was unable to deliver it. It was therefore left at PostNL outlet.
As the 10 days waiting period at the relay had expired, the package was returned to the sender.
https://tracking.postnl.nl/track-and-trace/LD174308304FR-NL-6414%20CB
We cannot take responsibility for the failed delivery, the customer did not pick up the package within 10 days, the package was returned to the sender.
--
Warm regards,
Zoe Mcfadyen
Customer Success Manager, TALP LLC
Buy from elsewhere! Seller wants you to pay for items not received
I placed an order of a mug, got an incorrect tracking number so the shipment went in return, seller still wanted full payment. Needed to submit a dispute claim to PayPal that ofc decided in my favour, since it’s clear that I never received any item that I paid for, but it took 2 months until I got my money back. During this process with PayPal the seller tried to use all dirty tricks in the book to make this my fault, including claiming faulty address, that I wasn’t home when the delivery attempt was made (but my gf and I was home all day). They even provided the correct tracking number to PayPal, but not to me… Buy your things from elsewhere!
January 11, 2024
Unprompted review
Reply from Tshirt at Low Price
Dear Stellan,
Thank you for your recent order and feedback
There was an attempt to deliver the package on 19.12.2023 but our carrier was unable to deliver it. It was therefore left at the post office.
As the 10 days waiting period at the relay had expired, the package was returned to the sender.
https://www.correos.es/es/es/herramientas/localizador/envios/detalle?tracking-number=LD172527465FR
We cannot take responsibility for the failed delivery, the customer did not pick up the package within 10 days, the package was returned to the sender.
We regret to inform you that we encountered difficulties delivering your recent order, due to an incorrect shipping address. Despite our best efforts, we attempted delivery twice without success. We understand your frustration, and we sincerely apologize for any inconvenience caused.
--
Warm regards,
Zoe Mcfadyen
Customer Success Manager, TALP LLC
I orderd a shirt for my friend for a friend
I orderd a shirt for my friend for a gift almost two weeks ago and never received a tracking number and when I was going to log in again it seemed like my account got deleted all I ever got was a confirmation email and $26 down the drain
January 30, 2024
Unprompted review
Reply from Tshirt at Low Price
Dear Haraldur,
We appreciate your recent order and apologize for any inconvenience you may have experienced.
Kindly be aware that our standard delivery timeframe is 7-13 business days, inclusive of a 3-5 working day production process. This information has been clearly communicated on our website. Please note that the tracking information link may not reflect updates until your package reaches the next checkpoint in the delivery process.
Should you have any inquiries, feel free to reach out to us.
Warm regards,
Zoe McFadyen
Customer Success Manager, TALP LLC
Terrible customer service
Terrible customer service. Ordered an L shirt and when I changed the material it defaulted to S. Immediately contacted their customer service and didn’t get a response until way later and they said it was too late. Presumably they’d refer to receive a returned order in the mail and process that. Get your ts elsewhere.
January 22, 2024
Unprompted review
Reply from Tshirt at Low Price
Dear Peter,
Thank you for taking the time to leave a review for our store.
Your feedback is immensely valuable, and we sincerely appreciate your support. Your input plays a crucial role in our ongoing efforts to enhance our services and meet the expectations of our esteemed customers.
Regarding your order, we understand that there was a request to change the size from S to L after the initial order placement. Unfortunately, by that point, the order had already been processed, and our system did not allow further modifications. It's important to clarify that our system doesn't default to a specific size without reason, and your original size selection was duly recorded.
We apologize for any inconvenience this may have caused and appreciate your understanding in this matter. If you have any further questions or concerns, please do not hesitate to reach out.
Thank you once again for choosing our store.
Best regards,
Zoe Mcfadyen
Customer Success Manager, TALP LLC
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