really poor quality and very much not worth the price. straight out of the package you could tell how poor the quality is. i put the case on midday yesterday, and it’s already starting to peel this... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service was wonderful and they were so helpful and I was able to change the corners of my case to black which you guys should make into an option when purchasing. Really satisfied with th... See more
Company replied
Delivery was taking a little bit more time than expected but the case looks good hope it doesn't peel off like some people say
The case design were well made, exactly like the ones on their shop site. Also it was a perfect fit! When it comes with assistance, they were responding to my messages through Instagram and the delive... See more
Company replied
Company details
Written by the company
Your ultimate destination for all anime cases! Tsukiyashop.com Supports IPhone and Samsung Mobile Phone Cases. Our Anime Phone Cases features shining designs from top anime series like Naruto, One Piece , Demon Slayer Attack on Titan, Solo Leveling , Tokyo Ghoul , Dragon ball z , My Hero Academia and more.
Contact info
Unit C 2F 2313-4 Iwayama, Shibayama-machi, Sanbu-gun, Japan, 289-1608, Chiba, Japan
- Tsukiyacases@gmail.com
- tsukiyashop.com
4.0
Great
263 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just wonderful
Great customer service, employees are very nice, products are great quality. I have no complaints at all with this company. Will continue using them for phone cases here on out.
October 19, 2024
Unprompted review
Reply from Tsukiyashop
Thank you so much for your review!
I didn’t received what I expected
I didn’t received what I expected, but Emiko found a way to solve my issue, and also he/she was so kind.
October 19, 2024
Unprompted review
Reply from Tsukiyashop
Thank you for your review!
Hana solved all my questions and helped…
Hana solved all my questions and helped me with my situation
October 18, 2024
Unprompted review
Reply from Tsukiyashop
Thank you so much for your review!
The case was better than I expected.
October 18, 2024
Unprompted review
Reply from Tsukiyashop
Thank you so much for your review!
Took a bit longer to deliver but thats…
Took a bit longer to deliver but thats because of restocking, surprisingly better quality than i thought 10/10.
October 16, 2024
Unprompted review
Reply from Tsukiyashop
Thank you so much for your review and understanding!
I bought a phone case from then and I…
I bought a phone case from then and I loved it when it arrived, unfortunately the art on the back had started to come off after a few days. So I messaged the support and they confirmed a new one will be sent to me. Amazing customer service and fast response times.
October 15, 2024
Unprompted review
Reply from Tsukiyashop
Thank you so much for your review!
My package was never delivered and…
My package was never delivered and lost. Never got a refund or replacement.
September 18, 2024
Reply from Tsukiyashop
Hello Dear , If USPS/DHL (Your Courier) has lost your parcel , Please contact us , we will submit a claim file to your courier and resolve this issue for you. Sorry to hear that you had to go through this issue with these delivering companies.
Favourite Case shop
Love all their case designs and they are so well made and amazing at protecting your phone.
October 13, 2024
Unprompted review
Reply from Tsukiyashop
Thank you so much!
Went beyond my expectations!
My phone case was perfect condition for the first two weeks, where I unfortunately scratched my phone case with my metal wallet. The company, instead of ignoring me, decided to go out of their way to help get me a replacement. Not only is the product beyond my expectations, but the company will take time out of their days to make sure you’re happy with your product. Absolutely worthy of a 5/5 rating!
October 12, 2024
Unprompted review
Reply from Tsukiyashop
Thank you so much!
Very nice experience
I bought two phone cases, one for me and the other for my girlfriend and we both really loved those!!!They shine under light and they are really well made (in fact they are antismash and also came with something that protects the camera)
I also loved the treatment that we recived by the support team, they are all available and very kind (they helped us with more informations about the tracking of our products)
Choose them and I assure that you will be very satisfeid!
September 15, 2024
Unprompted review
Reply from Tsukiyashop
Thank you so much for your review!
Reply from Tsukiyashop
Thank you so much for your review!
1 week without tracking number
It's been almost 1 week and still have no tracking number. My order is where? Still not processed.....
October 8, 2024
Unprompted review
Reply from Tsukiyashop
Hello Dear, Please contact us service on Tsukiyacases@gmail.com , we are happy to find out for you. The Delays may be caused due to that we were closed for 5 days due to Restocking as we were out of stock.We had to post everyday on social media to make sure everyone knew.
Lovely service from the team
Lovely service from the team. Loved the new phone case I got no regrets & hope that you guys make more products in the near future.
September 18, 2024
Unprompted review
Reply from Tsukiyashop
Thank you so much for your feedback!
Reply from Tsukiyashop
Thank you so much for your review!
great quality, awesome designs
I ordered 2 iPhone cases. I was very sceptical at first, because I had been scammed by another company before. The cases are great quality and the print looks incredibly nice.
They don't support every smartphone model (sadly no option for Motorola Edge30) but the support was helpful - highly recommended.
September 23, 2024
Unprompted review
Reply from Tsukiyashop
Thank you so much for your Review!
Cases are loveable ❤️🥹
September 26, 2024
Unprompted review
Reply from Tsukiyashop
Thank you so much for your review!
Great quality cases and incredible…
Great quality cases and incredible designs. The customer service I received in this order was just as good. They were great at helping me and responded minutes after my messages.
September 23, 2024
Unprompted review
Reply from Tsukiyashop
Thank you so much!
The case is cool but I don’t like the…
The case is cool but I don’t like the words that are besides the camera. It kills the asterisks of the whole case
August 21, 2024
Reply from Tsukiyashop
Thank you so much for your review! The Words besides the camera can also be filed or sandpapered off! Please Rest assured, it can be easily removed
Great case
Cases are top notch the print is clear materials feel like they are great quality the only reason I gave them 4 stars instead of 5 is that shipping took quite a bit but I am super happy with the case
August 21, 2024
Reply from Tsukiyashop
Thank you so much for your Review!
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