really poor quality and very much not worth the price. straight out of the package you could tell how poor the quality is. i put the case on midday yesterday, and it’s already starting to peel this... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service was wonderful and they were so helpful and I was able to change the corners of my case to black which you guys should make into an option when purchasing. Really satisfied with th... See more
Company replied
Delivery was taking a little bit more time than expected but the case looks good hope it doesn't peel off like some people say
The case design were well made, exactly like the ones on their shop site. Also it was a perfect fit! When it comes with assistance, they were responding to my messages through Instagram and the delive... See more
Company replied
Company details
Written by the company
Your ultimate destination for all anime cases! Tsukiyashop.com Supports IPhone and Samsung Mobile Phone Cases. Our Anime Phone Cases features shining designs from top anime series like Naruto, One Piece , Demon Slayer Attack on Titan, Solo Leveling , Tokyo Ghoul , Dragon ball z , My Hero Academia and more.
Contact info
Unit C 2F 2313-4 Iwayama, Shibayama-machi, Sanbu-gun, Japan, 289-1608, Chiba, Japan
- Tsukiyacases@gmail.com
- tsukiyashop.com
4.0
Great
263 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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The cover is amazing
The cover is amazing, with very good material and the drawings are fantastic. The customer service is very helpful with clarifications and problem solving. I will definitely buy other covers from their site
May 16, 2025
Unprompted review
Reply from Tsukiyashop
Thank you so much for your review!
manufacturing error, I have to pay to send it back to them...
Case arrived after 3 weeks of waiting. The case doesn't fit my phone, I purchased the correct model for my phone but it just doesn't fit.
Jumped through hoops with customer service, sending them videos, pictures, screenshots of my phone information.. after a few days conversing via email a customer service rep said it is a manufacturing error.. I was told I would first have to pay for shipping it back to mainland china from the UK if I wanted my money back or a replacement...
Sounds like a scam.. I buy a phone case for £17 that arrived with manufacturing error (it doesn't fit on my phone at all) only to be told I have to pay £28 (from my own pocket) to send it back to china before I am eligible for a refund or replacement..
AVOID THIS COMPANY
May 14, 2025
Unprompted review
Reply from Tsukiyashop
Hi Charlie , We're sorry for the trouble — we ask for photos and details first to understand what went wrong, especially in rare cases of manufacturing errors, before requesting a return.
The quality and design is great
The quality and design is great. I would purchase again from the store and recommend it to my friends!
May 15, 2025
Unprompted review
Reply from Tsukiyashop
Thank you so much for your review!
Maybe Expensive for an personalized…
Maybe Expensive for an personalized phone case, but it's not a scam,they really give some work on the phone case model, I'll buy some ones later
May 14, 2025
Unprompted review
Reply from Tsukiyashop
Thank you so much for your review!
The company is great and the product is…
The company is great and the product is awesome. I’m so thrilled and satisfied with my purchases.
May 12, 2025
Unprompted review
Reply from Tsukiyashop
Thank you so much for your review!
Not recommend
Don't get me wrong, the case looked amazing when I received it.
Only issue is the durability: within 2 weeks of receiving the case, the back was peeling off from normal usage.
Probably wouldn't recommend someone to buy the case
May 9, 2025
Unprompted review
Reply from Tsukiyashop
Hi Nathan! Thanks for your feedback — we're sorry to hear about the issue. As we produce many cases, it's possible one may have had a rare defect. Please contact us so we can review it, as we offer a 30-day quality assurance policy.
10/10 cases
love love loveee the cases i got. look exactly like the pictures. amazing quality too! no scratches after having it on for awhile, and protects ur phone! the only issue i had when i received the case was the volume button fell out, but its easy to put in and doesnt go anywhere once your phone is in the case. :) so just be careful when unboxing. def worth the $$$
April 20, 2025
Unprompted review
Reply from Tsukiyashop
Thank you for your review!
Reply from Tsukiyashop
Thank you for your review!
Loved it!
Extremely good quality! The picture came out really clear. I thought it would be cloudy based from the pictures but it’s more like a 3D with the holographic edges. It’s really amazing! Recommended 10/10
April 17, 2025
Reply from Tsukiyashop
Thank you for your review!
Reply from Tsukiyashop
Thank you for your review!
Reply from Tsukiyashop
Thank you for your review!
Cool at first then case started peeling off
It’s a beautiful case, but the durability only lasted a month. The back part is peeling off which is really unfortunate because it had a cool design and I’m going to have to get a new case soon. It’s a good case if you want it to last a month. Got the case in early August.
April 29, 2025
Unprompted review
Reply from Tsukiyashop
Thank you for your feedback, and we're sorry to hear about the peeling you've experienced after 9 months. While some wear over time is expected with daily handling is normal, we want you to know that many of our customers who have used the case for a similar period feel it's well worth the value in terms of protection and design. When you do order a new case please let us know early If anything has happened within 30 days of delivery we can have a look into it and find a solution for you.
Received my phone Case today
Received my phone Case today and it’s Amazing, exactly as pictured on there website. 100% recommend and will buy from again.
April 28, 2025
Unprompted review
Reply from Tsukiyashop
Thank you for your review!
Top cover
Crazy products, incredible quality and variety of designs! average prices and delivery times. My only criticism is probably the white plastic piece that surrounds the cameras. It's very cheap, and feels very flimsy.
April 27, 2025
Unprompted review
Reply from Tsukiyashop
Thank you for the review! We are happy to look into the Camera protector part for you to see if there was any issues.
Awesome quality!
The quality of the case is awesome! Will definitely buy more
March 3, 2025
Unprompted review
Reply from Tsukiyashop
Thank you for your review!
It was even more beautiful in person…
It was even more beautiful in person pictures don’t do it justice! Quality is amazing ! Shipping was also quicker than expected . 10/10’will be ordering again!
April 22, 2025
Unprompted review
Reply from Tsukiyashop
Thank you for your review!
The case looks amazing 👏
The case looks amazing 👏 came in like a week so it's pretty fast
April 21, 2025
Unprompted review
Reply from Tsukiyashop
Thank you for your review!
Great phone case with good quality
I love the case. It has a really good quality and I like the print on it. The shipping was fast and without complications. The only thing that is a bit sad that the product photography and the show reels don’t show the exact products you’ll get. Because it is a layered print on the case and inside is a silver foil. So the print is good but not rich in contrast as it is on the actual phone case and the silver effect is also a bit pale.
I really like the phone case and it suits well to my phone but it could be more of transparent product photography.
April 16, 2025
Unprompted review
Reply from Tsukiyashop
Thank you for your review!
Reply from Tsukiyashop
Thank you for your review!
really good
I've been scamed by instagram ads, but not this time.
super nice quality and a fair price 10/10 would buy again.
April 17, 2025
Unprompted review
Reply from Tsukiyashop
Thank you for your review!
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