TuCanarias Reviews 

10
•
TrustScore 3 out of 5

3.2

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3.2

Average

TrustScore 3 out of 5

10 reviews

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3.2

All reviews

(10)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

This organisation is absolutely amazing…

This organisation is absolutely amazing and unbelievably professional. They had to deal with a challenging delivery and they were just exceptional at handling it all. The delivery issue was due to my hotel, not this business, yet they were there throughout with support until my goods were received. Excellent, exceptional service. Thank you so much again!!

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

Use better courier service SEUR Have…

Use better courier service SEUR Have lied about attempting to deliver. Website states orders within canaries would take between 24/48 hours to be delivered it has been over a week since ordering and product has not arrived. Was on holiday expected to have things slightly delayed so factored that in and ordered plenty early but things just happen the courier is the main blame although reading further reviews this looks common place. I am trying to contact them to have a full refund at the moment. It will be their responsibility to claim back the courier refund for poor service and lying about attempting to deliver. I have been on their customer support WhatsApp which their website states the working hours and they just totally ignore my request to a refund. If they do not rectify the matter I will need to report this as a fraud scam business.

June 19, 2025
Unprompted review
Rated 1 out of 5 stars

Products never received

Products never received, charged a huge delivery fee, finally got through to customer service, they refunded me the product only, but blamed me for the product not being collected by their courier (!) and still charged delivery! Not replying to any emails now.

December 7, 2023
Unprompted review
Rated 5 out of 5 stars

Happy customer :-)

Good service - I ordered off the website and everything went exactly as they said. My drinks arrived about 8 business days later and it's like having a little bit of the Canary Islands here at home :-) I will order from TuCanarias again.

September 16, 2021
Unprompted review
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