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Tuck In Tight Reviews 8

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TrustScore 3.5 out of 5

3.7

Bed Shop
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Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Custom Home Builder
  5. Furniture Store

Written by the company

Welcome to Tuck In Tight, the UK's premier destination for state-of-the-art Murphy Beds. In today's fast-paced, space-conscious world, we understand that a comfortable, versatile sleeping solution is a necessity, not a luxury. We are dedicated to transforming your living spaces with our multifunctional, elegant, and space-efficient wall beds. Our innovative designs are the perfect solutions for modern living, offering a blend of comfort, convenience, and style. Whether you want to maximise space or add a guest bed to your home without needing a dedicated room, Tuck In Tight has the perfect solution. Our commitment to exceptional customer service ensures a seamless and enjoyable shopping experience. We take pride in our fast, reliable delivery service, offering free delivery on orders over £500 across the UK. Choose Tuck in Tight today - where style, space and comfort co-exist!

Contact info

3.7

Average

TrustScore 3.5 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Do not trust advertised delivery dates

As with others here, I made the mistake of believing the advertised delivery dates when ordering from this site. A week after the advertised delivery date, I am still chasing the store and have today been told: "Unfortunately, we don't have any control over when the couriers deliver the order" So they're happy to take my money but take no responsibility for when I'll get the product! I am now left without somewhere for my guests to sleep. Very disappointed. To add to this, the phone number published on the website does not work so it is impossible to speak to someone about the issue, I just have to rely on e-mails and wait a day each time for an answer.

December 18, 2024
Unprompted review
Rated 1 out of 5 stars

Delayed Delivery when TnT confirmed 10 Working Day Delivery

I initially inquired how long it will take to deliver. I was told 10 working days. On the 10 working day (equating to 15 days from the order placement), I first got the message from the delivery that another 7 days will take to deliver. In essence it took 15 working days to deliver. Very unhappy with information provided and delays caused further uncertainty about the validity of the site. They have no clue of their own supply chain and distribution timelines.

December 2, 2024
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Reply from Tuck In Tight

Hello Masroor,

Thank you so much for taking the time to leave a review. We are always looking for ways to improve, and we appreciate all feedback.

We sincerely apologise for the delays you experienced and for the frustration caused by the inaccurate information about your delivery timeline.

We completely understand the importance of clear and reliable communication, especially regarding delivery expectations.

We are currently reviewing our distribution processes to ensure we provide more accurate timelines and avoid similar delays in the future. Your feedback is invaluable in helping us improve.

Despite the delay, we hope you enjoy your new bed for many years, and if you’d like to discuss this matter further, please don't hesitate to reach out to our customer service team at support@tuckintight.co.uk

Thank you for bringing this to our attention and for allowing us to improve.

Kind regards,
Tuck In Tight Support

Rated 5 out of 5 stars

I recommend this company

I recommend this company, very personal, they keep you updated with delivery, took about 2/3 weeks for delivery.
Havnt put it up yet but all looks good so far, thank you so much

November 29, 2024
Tuck In Tight logo

Reply from Tuck In Tight

Hi Sandra,

Thank you for your fantastic feedback and recommendation! We’re so pleased to hear that you appreciated our personal approach and updates throughout the delivery process.

We hope you enjoy your purchase once it’s all set up, and we’re here if you need any assistance. Your support means the world to us—thank you so much!

Kind regards,
Tuck In Tight

Rated 5 out of 5 stars

Great service

Great communication and extremely happy with the product.

November 28, 2024
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Reply from Tuck In Tight

Thank you so much for your kind words! We’re delighted to hear that you’re extremely happy with your product and appreciated our communication.

Your satisfaction is what motivates us, and it’s fantastic to know we hit the mark for you. If there’s anything you need or if we can assist further, feel free to reach out.

We look forward to serving you again in the future!

Kind regards,
Tuck In Tight

Rated 5 out of 5 stars

Excellent customer service

I’m really impressed with my new Phoenix Ottoman bed! It’s super sturdy, looks amazing, and the storage underneath is such a handy bonus. The delivery was spot on—everything arrived on time, and the team was really helpful. Customer service was brill. They were so friendly and made the whole process really easy, answering all my questions without any fuss. Honestly, I couldn’t be happier. Highly recommend!

October 15, 2024
Unprompted review
Tuck In Tight logo

Reply from Tuck In Tight

Thank you so much for your lovely review!

We're thrilled to hear how much you're enjoying your new Phoenix Ottoman bed—it’s always great to know our customers love both the look and functionality. The extra storage really is a game-changer, isn’t it?

We're also delighted that our team and delivery service made your experience smooth and enjoyable. Your kind words about our customer service mean the world to us—we’ll be sure to pass along the praise!

Thank you for choosing us and for recommending us to others. If you ever need anything in the future, don’t hesitate to reach out.

Wishing you many comfortable nights ahead!

Tuck In Tight Team

Rated 5 out of 5 stars

Excellent service

Excellent service

September 16, 2024
Tuck In Tight logo

Reply from Tuck In Tight

Thank you for the kind words, Kim! We're so glad you enjoyed our service and look forward to assisting you again in the future :)

Rated 5 out of 5 stars

I was a little skeptic at first but…

I was a little skeptic at first but everything went smoothly after I placed the order and had absolutely no issues. I would order from here again

September 29, 2024
Unprompted review
Tuck In Tight logo

Reply from Tuck In Tight

Thank you so much for giving us a chance and for sharing your experience, Khaled! We’re thrilled to hear that everything went smoothly with your order. It’s our priority to make sure our customers feel comfortable and confident when shopping with us. Looking forward to helping you again soon!

Rated 4 out of 5 stars

Vertical Wall Bed

There was great communication from the beginning thankfully as unfortunately the delivery didn’t go smoothly as the courier missed boxes (twice) but the people at Tuck in Tight made sure my final box was delivered successfully by sending their salesman on a 700 mile round trip to drop it at my door personally. The assembly instructions are not the easiest to follow but the end result is excellent and I would recommend this product and company (just maybe not the courier company used).

August 23, 2024
Tuck In Tight logo

Reply from Tuck In Tight

Thank you so much for taking the time to leave a review, Helen. We sincerely appreciate your understanding and patience throughout the delivery process, and we're grateful that we could personally step in and ensure your final box arrived safely.

We also appreciate your feedback on the couriers and the assembly instructions. This helps us improve and
we will certainly look into ways we can make it more streamlined for our customers.

It’s wonderful to hear that you’re happy with the final product, and we truly value your recommendation of our company.

Thank you again for choosing Tuck in Tight, and we hope you enjoy your purchase!

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