TuGo Reviews 217

When I was taken to the hospital in Cost Rica, I had no idea of what was happening to my body.
The doctors suspected GBS (Gallienne Barre Syndrome) but needed to rule out any other possible infections first.
Blood samples and a spinal tap were performed immediately, and I was put in an ICU room within an hour of arriving. I saw abut 6 or 7 medical staff and was told that 95% of GBS patients fully recover, though it could take up to 3 years!
Tugo was contacted that day and we were assured that any expenses would be taken care of through our travel insurance, what a relief it was for both myself and my wife.
The GBS paralysis kept occurring until day 7, when it reached my upper chest. I was completely frozen from the neck down, very scarry. Tugo arranged for a Medivac to fly us back to Canada where I was hospitalized for the next 2 months. Fortunately my recovery started about mid-November and I was discharged at the end of December. Though still numb from the waist down, I continued to improve with Physiotherapy and home exercises. Still numb in the feet but am assured it will eventually return to normal. Thanks to Tugo we were able to concentrate on recovery and not have to worry about the expense of medical care in a foreign country or how we could make it home.

good insurance company, long period to received reimbursement. thanks

TuGo is our trip and medical insurance provider. Whilst on a trip to the UK, we caught Covid.

TuGo had an advisor we could talk to that night. She laid out what we needed to do and started a claim for us right away.

Their claim process was straightforward and we received the compensation we requested.

A very positive process throughout

We were so appreciative of the compassionate and knowledgeable support received from the staff at Tugo. We will never travel without them

Due to weather and airline staff constraints, we were unable to get out of Saskatoon to FLL for a family cruise. We contacted TUGO within a couple of hours of travel interruption. They immediately set up a claim file and gave us a claim number. The forms were surprisingly easy to fill out and we submitted documents both by email and hard copy. TUGO was very responsive to both email and phone inquiries.We were very pleased to have our claim paid in full 3 weeks after our trip was canceled. We know and trust TUGO for our travel insurance needs.

I believe it's currently the best choice for travel insurance. The prices are reasonable, and when they assess your claim they do so HONESTLY (abeit a little slowly), and don't look for every excuse to turn down the claim as has been my experience in the past with the likes of Manulife.

I’m thankful to have gotten my travel insurance from TuGo. They were very helpful when I had to cancel my trip due to a medical emergency. The process was straightforward. I bought my insurance again from them because of my experience.

I am the advisor and one of the best company, which no one can offer, TUGO does it!

If I could give zero stars I would!! I am so disappointed and will never be recommending anyone to use TuGo for any insurance needs. There is no follow-up, you get the run around that things are being addressed and they never are. Still waiting for a refund 6 months later wondering if I am ever gunna see my money for a trip I didn't ever get to go on due to health reasons. TuGo do better!! I have purchased travel insurance many times and always trust that if something was to happen things would be taken care of. While this time something unforeseeable did and TuGo doesn't seem to give a rats ass!! Don't purchase unless you want to be scammed!!!

I travelled to Ireland from Ontario in August 2022. During my trip I needed to go to the hospital emergency twice and get prescriptions for an infection. I did choose to pay up front and submitted my receipts for the emergency visits and medication when I returned home. tugo was wonderful!! I called and they opened a file right away. They kept me up to date that my claim was being processed, and doing the claim was easy and clear. After submitting all of the information there were no issues and they sent me a check for the costs. I expected to have issues claiming as I have never done so before, however they stand by what they offer and I was very pleased with the service and support.

Ended up in the hospital in the USA facing a 7K bill from the hospital. I have some previous health conditions but always purchase a yearly policy with pre-existing conditions rider, which really helped. No big bill from the hospital and they even negotiated with the hospital to get the price down a bit. I tell everyone that has pre-existing conditions these are the guys to use. You hope you never need to use the insurance but it's nice to know it's there just in case something like this happens.

I have been trying to contact tugo for weeks now to extend my insurance but their lines are always busy and they never call me back. I am travelling without insurance because of them and their unreliability.

It is hard after a long trip to arrive and miss your bag, there is no other way to go and buy clothing and what you need. You are tiered, and on top of thet yiu have to spend money out of your budget. The great thing is to have a good insurance company, like ToGo!! My claim was resolved very fast and I the cheque by maul sooner than expected. Wonderful service!!

Had to seek medical advice and support in Australia. I submitted my claim upon my return. I was pleasantly surprised that contrary to other programs there was not a unique deductible for each item. Fast and excellent service

Excellent service. We
made a significant claim and it was paid without question. I would highly recommend Goose travel insurance.

Well this insurance was made by my school since i am an international student in Canada. I didnt know that it was covering other countries while im in vacation (except my origin country) We went to cuba this summer for vacation and i had a food poisoning. I had to go to the ER via ambulance and was attached to an IV bag in the hospital. When i came back to canada i called TUGO. Asked them if it is covering my travel they said yes and they made the claim very easy for me by opening file on the phone. It was quick, useful very convenient. The procedure did not take a long time was very fast. They refunded my money in 20 days. I would definitely recommend this company

DO NOT BOOK THIS INSURANCE COMPANY. If I could leave less than one star, I would. Very unimpressed with customer service and not being able to access the BASIC SERVICES included in our rate for flight delays. I even called them "benefits" on the phone and was reminded that they weren't actually benefits but basic services. Also these "services" are actually operated through a third party so I don't even know what Tugo does.

Very convoluted, was difficult to contact the customer services agent, had to wait for call backs each time. Only the hospital line is 24hr, we tried to call early in the morning and did not get through, then boarded our 8hr flight so a call back would not have even been possible. The website would not work for us, and even this issue needs to be submitted to the IT department for proof. The agent then had the audacity to try to lecture me about doing things last minute, as though I had any control over flight delays and being able to predict them in advance?

I'm just grateful we only had to argue about the flight delay insurance, and not actually deal with anything serious. The "instant cash deposit" is a farce, we have to submit all emails and proof of delays, including our boarding passes, only to MAYBE get reimbursed in 6-8 weeks.
Book literally any other travel insurance company and you will be happier than we are.

Driving into Palm Springs I started feeling chest pain. It got progressively worse so we called our insurance provider ToGo for advice. The representative was very specific, and knowledgeable. We went into the hospital to get medical attention. ToGo took care of all expenses incurred for the three day hospital stay. They kept in touch. Made us feel secure. Couldn’t ask for better service. Thank you ToGo!!
Highly recommended!!

I recently cracked a bone in my ankle while away in Portugal and Spain hiking the Camino. When I returned home I put in a claim and submitted my receipts for medical visit, X-rays, brace and medication. The process was simple and the claim was paid out promptly. Thank you, TuGO.

I had a serious heart attack in Florida requiring EMS to hospital and stent surgery.
ToGo travel insurance was five star all the way from providing instructions to me, taking over negotiations for hospital, doctors fees and ambulance etc.
They kept me in the loop throughout and were professional in all regards.
I recommend this travel insurance without any reservations.
William Meyer - Burlington Ontario