TUI Reviews 59

Tried to order currency, website is a joke! waste of time, will go elsewhere

Tried to renew my password several times got told the link had expired. More than likely to cancel any future bookings

I’ve booked with Tui for years and alls been fine until now, I’ve just got back from the royal Decameron in Morocco and it was the worse holiday of my life being abused by activator staff and told to f. Off because I couldn’t join in with the activities, on my 5th day a member of the team grabbed my arm and yanked it and told me I could join in the Zumba class he knew I was on crutches and could hardly walk then went around the back and took the bar away so as I went to lye back a little I went bang to it going flat it was so painful but he just laughed , this was just the way they were with the British, the pool was advertised as heated which is wasn’t and this was the reason I choose this hotel as I can’t go in cold water so couldn’t use the pool. It was also advertised as no rep at the hotel one could be contacted, but no matter how much I tried I couldn’t , neither could the reception staff so I couldn’t complain to him only reception staff who weren’t concerned, I also couldn’t find out if any trips were suitable for me . one night some people I met there were chatting having a drink and children came the other side of the glass asking for money when we said sorry we don’t have in us they started shouting abuse and spitting on us, we told security who was sitting at the gate and he just shrugged his shoulders, this was all the tip of a large iceberg, I filled in a online email to Tui while there and hen again once I returned home but heard nothing , they said when I called the injury had to be sorted by leaves team who have now emailed me saying I had to contact someone else and fill in a form but want to go into all my financial details etc don’t know why but by their reviews because I do t have proof I stand no chance of having a resolution but still not heard from Tui about the rest, so it’s all ok if you book a holiday with them which I do a few times a year , however if you have a problem they don’t care,

Delayed 16 hours. Boarded twice told to get off both times. Pilot then says he’s over his hours. and to collect our luggage and wait in arrivals .
Left with NO communication and outlets closed.
Got £100 per person and £150 vouchers but no vouchers have been sent.
Never using Tui again …… Bye Bye

Stayed at the Trebol Apartamentos , Costa Teguise , Lanzarote in Oct/Nov 2024 , on the second full day of the holiday my daughter and I both came down with a sickness bug . When I enquired with the TUI reps I was informed that a sickness bug was rife in the hotel . Why did they not inform guests so that they could take precautions ? Forewarned and Forearmed ! We were unwell the rest of the holiday .
I complained to TUI and eventually got a phone call from a woman who barely spoke English , who would pass on my concerns . £2,500 wasted to be ill for most of the holiday .
I will be avoiding TUI at all costs from now on .

ZERO STARS! TUI Travel Money absolute rip off. Clicked to buy currency via Topcashback and should have received £5.03 cashback. TCB won’t allow you to submit a missing cashback claim unless your site visit to TUI is recorded. No cashback received so submitted my claim to be turned down by TUI travel money. Bye bye TUI you are crap in every part of your company. I pray for the day you go under - you don’t deserve any customers.

After a fantastic holiday at tui blue cabo verde the trip home totally ruined it. Delayed from 19.25 eventually left gone 23.00.
Landed in gran canaria 1.5 hours later due to a problem with the wing. We were left on the plane for over 2 hours with only 2 small cups of water offered. Eventually we were told to leave the plane collect our luggage and we would be transferred ro a hotel. We were left in departures all night with no food drink or clothes as luggage still on the plane it was freezing and everywhere closed. 10.30 am we were finally moved. No TUI rrp or information for over 7 hours. It was disgusting we received the compensation for the delay but we were rxtrermly let down by this actions and will NEVER book with them again. The airport was closed and the flight crew knew we couldn't leave the airport. We were blatantly lied to and held like prisoners all night! Disgraceful.

TUI, protected by ATOL but are you from their staff?
Tui have caused us a number of issues that have caused a lot of upset and when we complained, some terrible things were said to us by their staff which has been detrimental.
What type of company treats their customers like this.
Shame on you Tui.

What is going onTUI? My last two holidays booked through TUI have been terrible. Last year it was the TUI Blue Princess Suites on Gran Canaria, and this month, the worst experience yet, at the Riu Funana on Sal, Cape Verde.

Upon arrival at the hotel, we checked in and went to our room. I paid extra for a superior room expecting additional space, but the room was far from superior. It was rusted, damp, smelly, and filthy, with at least 20 mosquitoes greeting us. The toilet didn't flush, and when I reported it to the hotel, they merely sent a can of fly spray. After what felt like hours, I had to settle for a smaller room in another block, but it had the same mosquito problem. By day two, I had over 200 bites and had to seek medical treatment: seven hydrocortisone injections, antibiotics, antihistamines, and creams, plus orders to stay out of the sun. By day three, I still hadn't stayed in the room I had paid for.

TUI then charged me to move to another hotel next door. Even the rep agreed that I should be refunded for the holiday. As it stands, I am still waiting for TUI to get back to me after they promised to call three days ago following my submission of all the evidence of how bad this holiday was. I have no other way to contact their complaints department, and no one is responding to me. This company simply does not care about its customers.

Just came back from holiday with tui the holiday started ok till I boarded the plane took of the they told us drinks and food will be served and then the bomb shell we are a cash less flight only cards to pay for goods on all flights not only did tui not tell me before I went I think people should make a stand and say it's not right what company's are doing or shop's as well it's time for the law to stop this happening why do they think it's ok when the mint company are making new money for the king they should all be told they have no right to stop cash payments this gets right up my nose when this happens I tell shop keeper's hope they go bust and walk out with out there goods because they don't want cash let's all tell them get cash back in all business

Awful company to book a holiday with. Had a 2.5 hour flight delay followed by many issues with the hotel we booked. Falsely advertised hotel, requested room change but the hotel could not provide an alternative room until 2 days into the hotel. After already paying a large sum for our holiday we couldn't spend it in the dirty un renovated room. Contacted TUI for help was told there was nothing they could do if the free room was not available. Had to pay the hotel €1,200 euros to upgrade contacted TUI for help before we paid and they said nothing we can do. Submitted a formal complaint since returning and the response was "I am sorry that I am unable to assist you further with this matter and that it has not been settled as you would wish".

Awful customer service, from such a large company you could expect more. Will now be escalating the complaint further as TUI are not willing to provide compensation.

6 weeks since the worst holiday I have ever had and still have not received any compensation.

Will never book a holiday with this company again and I would NEVER recommend anyone else booking with them!