Do NOT buy from this crooked business. They will charge you knowing they don’t have the inventory to ship your order and good luck getting your money refunded. Terrible business practices from a disho... See more
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The phone holders reached me in time & the prompt response & despatch is appreciated, but the metal or magnetic circles that adhere to the rear of the phone/phone case, don’t work too well. I have an... See more
Company replied
I love this phone holder as it has a firm hold on my iPhone, however my issue is that it didn't fit onto the airvents in my car. I drive a Holden Combo. Luckily I have another kinda flat horizontal su... See more
Company replied
Product does the job and magnet is good. Minimalist design so its not intrusive. But only sticks to the phone so you have to remove it from the cover, even if plastic. From the heat, the stick pad... See more
Company replied
Company details
Written by the company
“The people who are crazy enough to think they can change the world are the ones who do" Welcome to Tulmox, where every single member of our team follows this motto. Our goal is to make a small step every day towards a better world, and that's why we created this brand.
Contact info
Portugal
- support@tulmox.com
- tulmox.com
2.6
Poor
683 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Reply from Tulmox
Hello Jack! We are very sorry for the experience you have had with our company and our products. We apologise for the delay in the shipment of your order. If you have any other queries or concerns, please send us an email to support@tulmox.com. Thank you!
Disappointed in customer service!
The product was not what I thought and not allowed to return. Will NEVER shop here again
January 26, 2022
Reply from Tulmox
Hello Kari! We are very sorry for the experience you have had with our company and our products. Please, send an email to support@tulmox.com. We will evaluate your product issue and find the best solution for you.
Please note you are and all our customers are eligible for refunds or replacements of their orders according to our refund policy.
Thank you!
Product didn't work and replacement…
Product didn't work and replacement items they said they were sending never arrived!
Don't trust this company!!!!
January 26, 2022
Reply from Tulmox
Hello Kylie! We are very sorry for the experience you have had with our company and our products. Please, send an email to support@tulmox.com.
Your replacement has been shipped as promised by our company. We also sent an email confirmation of the shipment along with your tracking number. Please let us know if you are having difficulties tracking your replacement. Thank you!
Game changing asset
Game changing asset! Nothing like getting into the car and just effortlessly putting your phone up, easily rotating it as necessary, and grabbing it the moment you reach your destination. Great deal at 3x2. Excellent delivery time.
January 26, 2022
Reply from Tulmox
Hey David!
Thank you so much for your purchase and support! We are excited to hear that you are enjoying our products and services! Your satisfaction will always be our first priority!
Poor quality
The adhesive padding on the inside of the clips fell off within a couple days on both clips I bought. Used in different cars. Still works "ok" but not worth the money for which they advertise this being the best on the market. No way.
January 26, 2022
Reply from Tulmox
Hey Ryan! We are very sorry for the experience you have had with our company and our products. We believe that the issue you are experiencing with your Clip Pads was caused by a production defect. We take full responsibility for this issue and would love to provide a resolution. Please let us know if we can send you a free replacement of your Magno holder.
the device i purchased did not work
the device i purchased did not work, tulmox refused to return the item, they are theives
January 26, 2022
Reply from Tulmox
Hello Jonathan! We are very sorry for the experience you have had with our company and our products. Please, send an email to support@tulmox.com.
Please note, in our email we requested a picture of the holder, magnet and adhesive. We specifically stated that you would be eligible for a refund or replacement upon receipt of the pictures. We have been awaiting your reply.
Thank you!
The magnet isn't strong enough to hold…
The magnet isn't strong enough to hold the phone, and the phone slips off while driving. When I reported this, they said if I could show an actual defect with the product I could return it. From the outside it looks fine, but it won't hold the phone so I'm stuck with $40 worth of merchandise because it looks fine, but it doesn't work.
January 26, 2022
Reply from Tulmox
Hello Kate! We are very sorry for the experience you have had with our company and our products. Please, send an email to support@tulmox.com.
Please note, in our email we requested a picture of the holder, magnet and adhesive. We specifically stated that you would be eligible for a refund or replacement upon receipt of the pictures. We have been awaiting your reply.
Thank you!
Tried it and No Good!
It worked a few times and then it began to slip off of vent and drop phone. The magnet is good- the design on the vent clip could be improved. I ditched it after the 10th drop and moved back to my faithful and good one that never seems to fail.
January 26, 2022
Reply from Tulmox
Hey Raigan! We are very sorry for the experience you have had with our company and our products. We apologize for the inconvenience and frustration this has caused.
We believe that it was a production defect that unfortunately affected your Magno Device. We take full responsibility for this issue. Please let us know if we can send you a free replacement of your order (or another product of your choice). Our customer service email is Support@tulmox.com
Doesn’t work and they won’t respond to…
Doesn’t work and they won’t respond to my emails to make it right
January 26, 2022
Reply from Tulmox
Hello Darren! We are very sorry for the experience you have had with our company and our products. Please, send an email to support@tulmox.com. We will evaluate your product issue and find the best solution for you. Please note, in the last communication we had with you we confirmed the shipment of your order. We have not received any emails since then. We apologise if there is any difficulty contacting us.
Thank you!
It has been over two months since i…
It has been over two months since i ordered my product and I still have not received it!
January 24, 2022
Reply from Tulmox
Hello Shellene! We are very sorry for the experience you have had with our company. Please, send an email to support@tulmox.com. We will evaluate your order status and find the best solution for you. Thank you!
No instructions or note suggesting…
No instructions or note suggesting where to find them online. Otherwise great product!
January 21, 2022
Reply from Tulmox
Hey Charles! Thank you for the review! We apologize for the inconvenience and frustration caused by not having the product instructions.
Please view the instructions found on our website on how to assemble the holder. You can click the link below to visit.
https://www.tulmox.com/pages/tutorials
If you have any other questions, please email us at support@tulmox.com
Product came as advertised and works…
Product came as advertised and works very well. Very happy., thanks.
January 20, 2022
Reply from Tulmox
Hey Sharyn!
We are very happy to hear you are enjoying your order! We appreciate you and your support! We work tirelessly so that our customers have the best experience ever!!
Reply from Tulmox
Hey Sheadley!
Thank you so much for your purchase and support! We are excited to hear that you are enjoying our products and services! Your satisfaction will always be our first priority!
The phone holders reached me in time &…
The phone holders reached me in time & the prompt response & despatch is appreciated, but the metal or magnetic circles that adhere to the rear of the phone/phone case, don’t work too well. I have an iPhone 13 Pro Max that’s in a protective leather case & the circular metal patch keeps coming off. This I’ve actually stopped using the device.
January 20, 2022
Reply from Tulmox
Hey Jacob!
Thank you so much for your purchase and support! We are excited to hear that you are enjoying our services! Please send us an email at support@tulmox.com and we can arrange a replacement of your magnetic plates. Your satisfaction will always be our first priority!
Impossible to settle it
Impossible to settle it. Doesn't get stuck. Completely useless
January 20, 2022
Reply from Tulmox
Hello Anne! We are very sorry for the experience you have had with our company and our products. Please, send an email to support@tulmox.com. We will evaluate your product issue and find the best solution for you. Thank you!
Poor quality
Didn’t stick to the dash, and when I fixed it with better quality double sided tape, then the phone attachment was getting ripped off - had to superglue it to the phone case.
January 20, 2022
Reply from Tulmox
Hello Darren! We are very sorry for the experience you have had with our company and our products. Please, send an email to support@tulmox.com. We will evaluate your product issue and find the best solution for you. Thank you!
Great glue Bond
I love the fact that it comes with extra magnets and sticky bits and very surprised how super strong the glue bond is.
January 20, 2022
Reply from Tulmox
Hey Donna!
We are very happy to hear you are enjoying your order! We appreciate you and your support! We work tirelessly so that our customers have the best experience ever!!
Reply from Tulmox
Hey Paula!
We are very happy to hear you are enjoying your order! We appreciate you and your support! We work tirelessly so that our customers have the best experience ever!!
The magnet only lasted 3 weeks sticking…
The magnet only lasted 3 weeks sticking to the back of my phone. I cleaned my phone correctly before applying the magnet.
January 20, 2022
Reply from Tulmox
Hey Paul! We are very sorry for the experience you have had with our company and our products. We believe that the issue you are experiencing with your Magnetic Plates was caused by a production defect. We take full responsibility for this issue and would love to provide a resolution. Please let us know if we can send you a free replacement of your magnetic plates along with a free Sticky holder.
This phone magnet/mount is terrible
This phone magnet/mount is terrible. My phone fell off the magnet numerous times when I was using it for directions. And the part that clipped onto the vent even started falling apart after only a week of use. Very disappointed.
January 19, 2022
Reply from Tulmox
Hey Christine! We are very sorry for the experience you have had with our company and our products. We believe that the issue you are experiencing with your Magnetic Plates was caused by a production defect. We take full responsibility for this issue and would love to provide a resolution. Please let us know if we can send you a free replacement of your magnetic plates along with a free Magno holder.
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