Turned Art Reviews 428

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product and its quality, often highlighting how their photos are transformed into beautiful works of art. Many appreciate the ease of the ordering process and the user-friendly experience, from uploading photos to approving proofs. The attention to detail and the quality of materials used are frequently mentioned as exceeding expectations. However, some customers experienced issues with delivery services, noting delays or receiving damaged items. A few people were also dissatisfied with the final product, feeling that it did not resemble artwork or a watercolor painting as advertised, or that the quality was poor.

What people talk about most

Product

Users describe positive interactions with product. Many customers are delighted with the quality, vibrant... See more

Quality

Reviewers mention positive feedback about quality. Many customers are very happy with the results, praising... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised fast shipping, secure... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers express delight with their... See more

User experience

Consumers find the user experience to be very positive. Many reviewers highlight the straightforward and easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Have to say really pleased with the end product (good quality and packaged well). We had to make the difficult decision to have our elderly cat put to sleep and I thought this would be a nice way to c... See more

Rated 5 out of 5 stars

So very happy with the results, and nothing is a problem when it comes to tweaking the finished product. I have gifted everything I order and the recipients are so happy. My next order is going to my... See more

Rated 5 out of 5 stars

They always turn my photos into lovely works of art. Communication is very good and they strive to add the little touches. It’s good to get a choice of proofs before deciding. Professionally mounted... See more

Rated 5 out of 5 stars

I ordered a custom portrait of my dogs, Duke and Duchess, from Turned Art and couldn’t be happier with how it turned out! The whole process was very easy. I sent in my photo, chose the watercolor s... See more


Company details

  1. Gift Shop

Written by the company

Our talented designers turn your photos into incredible works of art from your photos! Create the perfect unique gift for someone you care about today. We offer Free Delivery with every order and unlimited revisions - we only print when you're 100% happy!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

428 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars
Turned Art logo

Reply from Turned Art

We're sorry your Fedex parcel hasn't arrived yet. Please check the tracking link we sent you last week, it is showing as delayed but now planned for delivery tomorrow.

Rated 5 out of 5 stars

Turned Art is an unbelievable game…

Turned Art is an unbelievable game changing gift ! I bought two items and both were a HUGE hit. Everyone was asking if I did it ( LoL) !
Turned a beautiful moment in time into something extraordinarily special! I’ll be ordering my wedding pic and much more from here on in !
My new favorite gift for people. If you’re looking for something special for a very reasonable price Turned Art is your only option

They sent me 4 different options to choose from and they listened to my feedback perfectly ! Absolutely Amazing ! I ordered right before Christmas and had both gifts before Christmas with a coupon included !

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent outcome

Excellent outcome! Very pleased with this piece my first, but not the last. Thank you for doing such fine, tasteful work with the photograph I sent in. I’ll be ordering more…

November 18, 2025
Rated 5 out of 5 stars

Great communication

The process of uploading a photo and reviewing and amending the final image was really easy. The delivered canvas is excellent and was fully supported by regular communication.

November 18, 2025
Rated 2 out of 5 stars

No picture and no update

You’re asking for a review when I’ve not received my product or gotten an update on when it’ll be complete.

November 19, 2025
Turned Art logo

Reply from Turned Art

Sorry for the delay, your parcel is now shipped and in transit, please check your email for the tracking link we sent.

Rated 1 out of 5 stars

Really disappointing experience

Here is my complaint in full to this company, really disappointed, being overcharged for a cheap frame is not the end of the world, but to receive something not only damaged due to them penny pinching and using the worst delivery company ever (formerly Yodel), but receiving something that is completely not what you approved is quite shocking. Next time i’ll buy a subscription to Adobe Photoshop and do it myself.

Complaint:

Order number 53582.

Regarding this order, you sent me 3 versions to initially approve, they were all disappointing but I chose the one I liked the best and asked if a minor change could be made without affecting the delivery, as this was supposed to be an anniversary gift. My message was ignored, the artwork changed which was much better, but the delivery was 3 days after the anniversary so a bit disappointing. What was very disappointing was to receive an email from Evri stating they would be delivering the parcel, everyone knows this courier is utter garbage and either doesn’t deliver your parcel, or delivers it damaged, so I knew the frame would be damaged…. It is. So, request ignored, delivery 3 days AFTER the special occasion, frame damaged albeit minor, not many people are going to hang a frame with a chunk taken out of it. Not great service, but it gets worse…. You haven’t even sent the correct version to the printer! You haven’t sent one of the first versions to the printer. So, i’ve paid nearly £100 to get the wrong product, damaged, 3 days after our anniversary. This really has been an atrocious experience.

November 25, 2025
Unprompted review
Turned Art logo

Reply from Turned Art

We're sorry to hear the product got damaged in transit, please send photos so we can arrange a replacement with the correct image.

Rated 1 out of 5 stars

I received something that I did not…

I received something that I did not even order.And I contacted y'all , and I had not received any information back. I spent a hundred and twenty dollars on this and it was supposed to be a picture of me and my husband and it was a picture of a demon hunter hop girl. I don't even do demanding on our pop girl.I don't even know what the hell is it. I would like to get the picture that I sent you.. If you can contact me after 1 o'clock.My number is 9852102063

October 21, 2025
Turned Art logo

Reply from Turned Art

My apologies, it sounds like you may have been sent the wrong parcel. Could you please email us a photo of what you received so that we can get the right product shipped out to you.

Rated 3 out of 5 stars

Shipping /process time unclear

So according to your website and everything that I’ve looked at my picture should have already been sent. I placed my order and approved it 10/22/2025, I am in the United States and the longest it says that it would take was 15 days but I don’t know if that’s business days I’ve checked in a few times and I’m told that it’s with the printer and I’ll get an email when it ships, I don’t feel that I can give a proper review at this time as I have not seen the final project and it has yet to ship. I am also holding off on any future orders until I get a better understanding of the length of time it takes for the process.

October 19, 2025
Turned Art logo

Reply from Turned Art

My apologies that your parcel took longer than normal to get shipped. It seemed to get stuck in the printer's queue but we've got it fixed now and it has now shipped so should be with you soon.

Rated 5 out of 5 stars

Best bet portrait I’ve ordered

I ordered a custom portrait of my dogs, Duke and Duchess, from Turned Art and couldn’t be happier with how it turned out! The whole process was very easy. I sent in my photo, chose the watercolor style and white float frame on canvas, and they even sent me a proof before printing. I was able to make a couple of small edits to adjust the saturation and to make sure everything looked perfect. Their communication throughout was quick and friendly.

When the portrait arrived, it was packaged is a sturdy, and they added extra protection on all the corners so nothing got damaged. The quality of the canvas and frame is amazing, and it looks even better in person. Highly recommend Turned Art if you want something special and custom-made!

November 9, 2025
Unprompted review

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