Turner Associates Reviews 

15
•
TrustScore 2 out of 5

2.0

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Company details

  1. Chartered Surveyor

Written by the company

Turner Associates Survey & Design Limited are a well established practice of Chartered Building Surveyors and Architectural Designers based in South Dorset. We provide a professional service utilising the extensive experience of local surveyors and architectural designers in conjunction with the latest technology.


Contact info

2.0

Poor

TrustScore 2 out of 5

15 reviews

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2.0

All reviews

(15)

1 review in the last 12 months

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Rated 1 out of 5 stars

Lack of communication

After reading the survey done by Colin Turner, there were a few questions we wanted clarity on as we wanted to make an informed decision whether to pull out from the sale. He failed to return our calls. We paid £1,400 for a survey and he didn't even have the decency to call us back so very unprofessional and I do not recommend this company. We had to withdraw from the sale without any clarity at all. I made one more attempt to call him this morning albeit we withdrew but was told he was on holiday for two weeks !

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Stone Cottage Survey

Turners surveyed a stone cottage for us. The report was clear and detailed. They also explained the major issues to me. Excellent knowledge of the issues and really helpful. Highly recommended.

August 1, 2022
Rated 1 out of 5 stars

We have been very disappointed in the…

We have been very disappointed in the service provided by Turner Associates. Our survey was carried out Monday 5th September and despite our prompt payment upfront they have been much less prompt in drawing up and sending us the report. We told them before making the appointment that it would be a matter of some urgency as I only have a short time in the UK to sell the property and we had thought this was understood. The receptionist is always very polite when contacted but seems unable to obtain a response from the surveyor saying when we can actually have the report. The lack of communication is perhaps the most frustrating aspect of our interaction. I will not be recommending Turner and associates to my niece when she has the survey carried out for my sister's house.

September 15, 2022
Unprompted review
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Reply from Turner Associates

Dear Ms Hall,

Thank you for sharing your feedback. We set a high standard for ourselves and are truly sorry to hear that our standard was not met in your interaction with our business. We apologize that our service did not satisfy your expectations.

Due to the high demand of our services the earliest date of survey we have scheduled for you is 6th September and we aim to provide you the report within 7-10 business working days.

Thank you for bringing this to our attention.
If you do not receive our report within September 20th 2022, please do not hesitate to contact the office.

Again, we apologize for the inconvenience cause.

If you have any further questions or concerns, please let us know.

Kind Regards,
TASD

Rated 5 out of 5 stars

Good service

Very happy with the service provided by Turners Associates. We were given a timeline and it was followed. Very good service and would recommend.

August 12, 2022
Rated 3 out of 5 stars

Opening letter which was written in a…

Opening letter which was written in a frightening way by saying these reports are depressing reading. We asked for a home survey we got a significant defects report. As it happens it wasn't a depressing read. We couldn't talk to the surveyor as it was his last day in the job.
On the good side there were loads of photographs which have proved to be very useful.

August 12, 2022
Rated 5 out of 5 stars

Great service as always

Great service as always! Thorough and detailed report, and happy to explain anything I didn’t understand as this house had many issues…
Will be back when I find a hopefully better house to buy 😊

August 11, 2022

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