Turners Property Reviews 

52
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Terrible from start to finish as a agent fully managing my property. I clearly made a huge mistake going with them over other estate agents. I chose Turners due to being 'sold a dream' when speakin... See more

Rated 1 out of 5 stars

The worst Estate Agents I’ve ever known. There was very little communication unless I phoned them. Because my solicitor made phone calls to Turners my legal bill was higher than it should have been. T... See more

Company replied

Rated 5 out of 5 stars

Turners have managed my property for me for several years now and help guide me through all aspects for the rental market and management needs. I have to say I have never been anything less than100% s... See more

Rated 5 out of 5 stars

A very professional, approachable friendly Team. Helped me through this very stressful time from beginning to end. It was never to much trouble to talk through different concerns or the process... See more

Company replied

Company details

  1. Real Estate Agency

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** PERMANENTLY CLOSED **


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2.0

Poor

TrustScore 2 out of 5

52 reviews

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(52)

1 review in the last 12 months

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Rated 1 out of 5 stars

Not professional and not acting at the…

Not professional and not acting at the best interest of clients. They just close the deal at their own convenience and don't bother to seek the best offer.

September 7, 2021
Unprompted review
Turners Property logo

Reply from Turners Property

Without your name or the address of the property you're referring to it's difficult to give you a full response. Hiding online like this does not provide constructive feedback.
However, it is against everything we believe in to encourage our sellers to take higher offers once a sale has been agreed. We do not believe gazumping to be a transparent way of conducting business. If we 'close a deal' as you refer to, resulting in a happy buyer and happy seller, this is not at our own convenience but a successful transaction for all parties, except 'angry buyers' such as yourself who unfortunately missed out.
How would you feel if your offer was accepted then we encouraged the seller to take a higher offer behind your back, even when you had instructed your solicitor and incurred costs?

Rated 5 out of 5 stars

Lawrence and his team were fantastic to…

Lawrence and his team were fantastic to work with from start to finish and I can't recommend him and Turners highly enough. We saw many agents when we were considering listing but of them all Lawrence was the most personable, passionate and knowledgeable. Wendy was also fantastic in sales progression and Emma was always pleasant and capable when I called in. Always on hand to help and a place that really care about your experience as well as selling the house quickly and at a good price, I can't recommend contacting Lawrence and Turners highly enough.

July 2, 2021
Unprompted review
Rated 1 out of 5 stars

Had a offer accepted on a house

Had an offer accepted on a house. We were over the moon. We Were then left in the dark for around 10 weeks whilst the seller found something (we was fine with that) we chased fortnightly to be told they still haven’t found anything. And then got a phone call to say they are pulling out because they can’t find anything to buy. We was obviously upset but we understood. Turners promised to contact us regularly with any houses that come up around the area or change of plans to the house we were buying. 8 weeks later back on right move at £20,000 more!!! Not one single phone call to let us know about houses or that one was being made available again but at a higher price! Found an amazing estate agents now that is actually helping us find a house!!

June 16, 2021
Unprompted review
Rated 5 out of 5 stars

Top service.

Top service.
Bought a buy to let through Turner's. Wendy was outstanding. Always kept me up to date with progress. As stress free purchase as it possible to have.

Decided to use Turner's to manage the let: Emma was very professional. As a first time landlord, Emma helped me through all the pitfalls. I felt in really safe hands.

Thoroughly recommend the company.

May 19, 2021
Unprompted review
Rated 5 out of 5 stars

We are very pleased with the amazing…

We are very pleased with the amazing support we received from Emma and her team.

They went far and beyond by going the extra mile to deliver the work they promised and better to than what was planned despite they were facing all sort of challenges due to the lockdown.

Well done and would highly recommend their agency.

Y.ALAMARI

April 28, 2021
Unprompted review
Rated 5 out of 5 stars

Anyone thinking of selling their property should choose Turners Property.

I recently had my property on the market with Turners Property and I cannot thank them enough for the service I have received. I have decided to take my property off of the market due to personal reasons however I would highly recommend anyone in the area thinking of selling to go to Turners! Scott, George and all the team are really approachable, knowledgeable but most of all honest. They were very proactive in trying to sell my property and the communication throughout was excellent. I will be recommending them to anyone I can. I think it is really important to have a reliable and helpful estate agent to support you through a very stressful time. Turners is definitely the one to choose.

April 9, 2021
Unprompted review
Rated 4 out of 5 stars

Turners sold our property in Hamworthy…

Turners sold our property in Hamworthy having initially given a good assessment of what the market was doing and together we agreed a suitable asking price. The service to take photos, take floor plan and get the property listed was all undertaken quickly and professionally and subsequent viewings were handled well by the team and feedback was provided on each viewing.

Once sold, Turners were on top of checking purchasers credentials and also constantly checking the chain situation to keep everyone in the loop and finally everything was completed in a time frame to suit all parties.

The team have always been available to take calls and quick to respond on queries and have been helpful throughout.

I would recommend Turners to anyone selling their property locally.

April 6, 2021
Unprompted review
Rated 5 out of 5 stars

Very impressed with Turners

Very impressed with Turners. From the very start Scott, Lawrence, George, Wendy and Claire were so helpful and efficient in selling our house and were very professional and friendly. They communicated with us at every stage and promptly after every viewing. Highly recommend Turners.
Jan and Eddie Short

April 5, 2021
Unprompted review
Rated 5 out of 5 stars

Sold in a matter of Weeks

After inviting out a number of agents to advise of the sale of my property - Turners were head and shoulders above the rest. I had Lawrence, Scott and Wendy at Tuners help throughout the whole process and would fully recommend them over any other agent in the near area. 10/10

February 2, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company that’s stands out from others in the levels of service provided, efficiency and professionalism. Turners sold our house for over asking price within 48 hours of going to market! Lawrence is very professional, communicative and reliable...a real asset to the company. I would use Turners again without hesitation and would strongly recommend them.

January 15, 2021
Unprompted review
Rated 1 out of 5 stars

The worst Estate Agents I’ve ever…

The worst Estate Agents I’ve ever known. There was very little communication unless I phoned them. Because my solicitor made phone calls to Turners my legal bill was higher than it should have been. Turners did not deserve the commission charged. Would not recommend them to anyone

November 28, 2020
Unprompted review
Turners Property logo

Reply from Turners Property

We were surprised to read your review as we feel our service more than justified our fee. Firstly, we negotiated a sale at asking price after being on the market for just a few days, which was the highest sales price achieved for any comparable property in your road. Secondly, Wendy spent hours progressing the sale, and giving updates twice weekly, despite you hanging the phone up twice on her and clearly not appreciating her hard work. Selling properties is a two way relationship which requires us working together. Unfortunately your attitude throughout the process resulted in you being one of the most difficult vendors we've had to deal with.

Rated 5 out of 5 stars

Professional Property Management and Letting

Turners have managed my property for me for several years now and help guide me through all aspects for the rental market and management needs. I have to say I have never been anything less than100% satisfied with their service and attention to detail. Scott, Claire and Emma are always friendly, approachable, professional and above all available and quick to respond. Property inspections are always done promptly and the reports are extremely useful. When re-letting their feedback and advice is well guided. It's good to know my property is in such safe hands. Thank you Turners.

November 8, 2020
Unprompted review
Rated 5 out of 5 stars

First class customer service

Right from the beginning the guys we dealt with at Turners were first class, returning calls as promised, spit on time keeping and going out of their way to help us get moved into a property in no time at all. I can highly recommend this company. Fantastic job guys keep it up.

October 24, 2020
Unprompted review
Rated 5 out of 5 stars

First class estate agent!!!

Scott and his amazing team were very helpful, they are personable, professional, caring, patient and knowledgeable.

They made the process of selling our property as easy as possible. Nothing felt to much trouble for the team.

I would highly recommend them to sell your property and I would not hesitate to use Scott and his team again.

Keely

August 19, 2020
Unprompted review
Rated 5 out of 5 stars

Truly a fantastic agent to deal with

Truly a fantastic agent to deal with. Friendly and always on hand to help. I cannot speak highly enough of them.

June 22, 2020
Unprompted review
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Reply from Turners Property

Thank you Garry, your taking the time to leave a review is much appreciated!

Rated 5 out of 5 stars

Amazing organisation

I cannot state enough the amazing help, caring staff, compassion and all round input from the whole team at Turners. What an amazing organisation! Thank you.

June 19, 2020
Unprompted review
Turners Property logo

Reply from Turners Property

Thank you Livvy, your review is much appreciated!

Rated 5 out of 5 stars

First Impression

Although at this stage it may be premature, prior to the house being let...so far the response to requests has been prompt & informative!
May it continue thro' the letting process & beyond!!
Colin Richard Monk.

June 18, 2020
Unprompted review
Turners Property logo

Reply from Turners Property

Thank you Colin, your review is much appreciated!

Rated 5 out of 5 stars

I have had properties in Poole managed…

I have had properties in Poole managed by Turners for almost 10 years now and have always found them to be very good. They are a small team providing individual property management services which I prefer compared to the approach of some of the large nationwide estate agents.
Thanks again
Peter

March 9, 2020
Unprompted review
Turners Property logo

Reply from Turners Property

Thank you Pete, your taking the time to leave a review is much appreciated!

Rated 5 out of 5 stars

Lovely team

Lovely team! Everyone worked hard to complete our sale and went above and beyond to help us. I couldn’t be happier with the friendly service.

September 19, 2019
Unprompted review

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