Turn Me Royal Reviews 6,616

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers had a great experience with this company. Many customers are delighted with the product quality, describing the portraits as amazing, beautiful, and lifelike, often exceeding expectations. The selection of designs is also highly praised, with many finding the artwork to be fun and unique, making for special gifts that recipients adore. Reviewers frequently highlight the excellent customer service, noting prompt responses and helpful assistance with revisions and order issues. However, some people mentioned significant issues with order delivery, experiencing long delays, lack of communication, and products not arriving in time for intended events. A few other people also felt that the customer service was poor, citing difficulties in reaching support and dissatisfaction with how certain problems were handled, including issues with artwork quality and cancellation requests.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many expressing delight and satisfaction with... See more

Quality

Customers consistently note positive experiences with quality, often describing the portraits as wonderful,... See more

Order

Users describe ambiguous interactions with order, with many expressing excitement about their purchases and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting fast and prompt arrivals, sometimes... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers praising the excellent,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The art was beautiful Wading thruough your pricing structure totally suucked and was annoying. But the framed print was really good and of gift quality.

Rated 4 out of 5 stars

It was fun to look through the different options and choose the perfect one for what I wanted! Great selection to choose from. Once received I loved it! When my order was placed a received a confi... See more

Company replied

Rated 5 out of 5 stars

After reading other reviews, my sons and I decided to order a portrait for my husband. The turn around time from photo submission to our review to printing and shipping was so quick! We did decide on... See more

Rated 5 out of 5 stars

I felt it was a unique and fun experience! And the final portrait is amazing! I was going to hang the portrait for Father's Day, but I couldn't wait. My boyfriend loved our family portrait with our... See more

Company replied


Company details

  1. Gift Shop

Written by the company

Turn Me Royal can turn you, or your loved ones into royalty! Simply upload your photo & our artists will do the rest. We are famous for amazing unboxing reactions!


Contact info

4.1

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 51% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

The absolute worst experience

The absolute worst experience. Proof came several days later (not the 1-3 days they advertise); the image was not what I asked for at all. Made requested revisions which took another 2 days to complete. This time the image was clearly a copy/paste and the head faced the opposite way of the body. Requested revision. Two days later I get a new image that is basically the same thing except the hair looked different. Again, requested a revision and got back an image that looked like a blend of shrek and my husband.

Asked for a refund. Was told I could only get a 80% refund because of all the hard work their “artists” did.

Never again.

June 3, 2025
Turn Me Royal logo

Reply from Turn Me Royal

Hi there,

We’re genuinely sorry to hear about your experience. It’s clear we fell short at every step, and we completely understand your frustration—especially after multiple revision attempts that didn’t reflect your vision.

We also regret that our refund policy added to your disappointment. This isn’t the level of service we strive for, and your feedback has been shared with our team to help us do better moving forward.

Thank you for bringing this to our attention, and again, we’re truly sorry for the inconvenience caused.

Rated 1 out of 5 stars

Please do not purchase from this…

Please do not purchase from this website. They don't hand draw the desired photo, it was simply crop photo and place it to the design you select. Then if you ask for a refund they deduct 20% for "their hard work"!

June 2, 2025
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Reply from Turn Me Royal

Hi there,

We’re really sorry to hear that you were disappointed with your order. That’s certainly not the kind of experience we aim to provide, and we completely understand your frustration.

Our goal is always to deliver high-quality, customized designs that our customers love. We’re sorry to hear that this wasn’t reflected in your experience. Your feedback is important to us, and we take it seriously as we continue working to improve our service.

If you’d be open to it, we’d truly appreciate the chance to make things right. Please feel free to reach out to us directly—we’re here to help.

Rated 3 out of 5 stars

Quality has gone down. What happened?

I’ve used this service in the past and got really great portraits. When I commissioned a picture of me and my two sisters, the result was very bad. I was unable to provide feedback since the emails went to spam for some reason (I take responsibility for that of course). However I wasn’t expecting the very bad quality of the painting. It looked like a very bad AI job. My sisters and I are all mixed black with me being a medium brown hue and my sisters a light tan. We were given a portrait where there three of us where extremely white. I was completely unrecognizable. My darker skin had been whitewashed into European skin. My sister also has red hair and it was replaced with more European light brown hair.

I really wish they wouldn’t focus so much on AI and went back to the quality work it was before. It’s a shame that I as a black woman can’t trust the service to get my skin tone right

May 22, 2025
Unprompted review
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Reply from Turn Me Royal

Hi there,

We’re truly sorry to hear about your experience. The final portrait and the service you received clearly missed the mark, and we sincerely apologize.

We understand how upsetting it is to see your and your sisters’ appearances misrepresented—especially when accurate, respectful portrayal matters so much. You deserved better, and we regret that our work didn’t reflect that.

Your feedback is incredibly important and will be shared with our team. If you're open to it, we'd love the chance to make this right. Please don’t hesitate to reach out.

Rated 5 out of 5 stars

The customer comes first.

Turn Me Royal did a marvelous job of creating a royal image of my wife for Mother's Day. They did exactly what I paid for and were very responsive and precise with a small edit I requested. The portrait arrived on time and in great condition. They genuinely put the customer first.

April 29, 2025
Unprompted review
Rated 2 out of 5 stars

I place an order for my daughter as a…

I place an order for my daughter as a Celtic princess 6 days ago. I have yet to receive a proof of my picture. I waited 4 days & sent an email, that one wasn't answered. I sent another email on day 5, received a reply that they would get back to me in 1-3 days ???? I lost my email chain by my own ignorance but do remember the c.c. used. If no proof by the end of today I will call & challenge my c.c. payment & order from another source. I was really looking forward to my daughter getting this picture as she is very into her Irish heritage. 🙁

May 11, 2025
Unprompted review
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Reply from Turn Me Royal

Hi there,

We’re so sorry for the delay and lack of communication—your frustration is completely understandable. This isn’t the experience we aim to provide, especially for something as special as a gift for your daughter.

Please know your order is important - if you have any questions or need further assistance in the meantime, please don’t hesitate to contact us again.

Rated 1 out of 5 stars

Waste of money

This "Turn me Royal" experience was an absolute disaster from start to finish. The final product I received looked incredibly cheap, and the superimposition of our faces onto the royal portraits was laughably bad – think low-resolution cutouts clumsily pasted onto the artwork. It looked nothing like the elegant examples advertised.

To make matters worse, their editing process is a complete joke. I requested edits three times, clearly outlining the issues, and each time I received the exact same, untouched image. It was as if my requests were completely ignored.

And customer support? Utterly useless. They offered no solutions, no helpful advice, and frankly, provided zero value in resolving this abysmal outcome.

My recommendation to anyone considering "Turn me Royal" is simple: save your money and steer clear. This product is garbage, and you'll likely end up with a poorly executed, overpriced novelty item and a frustrating customer service experience. You're better off printing a picture and sticking it on a postcard.

May 14, 2025
Unprompted review
Turn Me Royal logo

Reply from Turn Me Royal

Hi there,

We’re truly sorry to hear about your experience. It’s clear that both the final product and the service you received fell far short of your expectations—and ours.

We completely understand your frustration, especially after taking the time to request edits and not feeling heard. That’s not the level of care or quality we aim to provide, and we sincerely apologize for the disappointment this caused.

Your feedback is incredibly important and will be shared with our team to help us improve. If you’re open to it, we’d appreciate the opportunity to make things right. Please don’t hesitate to reach out directly—we’re here to help.

Rated 1 out of 5 stars

They got me

They got me, the ads were convincing but the product they delivered was not even close. Total scam. I could have done a better photo shop. Really disappointed. Out alot of money.

May 13, 2025
Unprompted review
Turn Me Royal logo

Reply from Turn Me Royal

Hi there,

We’re really sorry to hear you’re feeling this way. It’s disappointing to know the final result didn’t meet your expectations, especially after putting your trust in us.

That’s certainly not the experience we want for any of our customers. Your feedback is important, and we’d really appreciate the chance to make things right.

Please feel free to reach out directly—we’re here to help and want to make sure you’re taken care of.

Rated 1 out of 5 stars

A Mother's Day Debacle... Bless my daughter

Bless my daughter. She ordered one of these from a recent picture of me and got 3 proofs back where my face was distorted and smile lopsided.
She sent them all back and the last one was much better, but when the portrait came, whew! One side of my face is bigger. My hands/fingers look like they're a foot long. And the coloring is just so off... my face is a different color than my neck and chest!! What a shame that she was so upset over my Mother's Day gift. She said she was so over it all and was done complaining, but I'm not. When I found out what she paid... oh no!! I want this picture redone or you can give her a refund. What a lousy job when all you had to do was put my head on a dress with Ai technology!!
A Mother's Day Mess!
I'll be contacting this company 1st thing Monday!

May 11, 2025
Unprompted review
Turn Me Royal logo

Reply from Turn Me Royal

Hi there,

We’re really sorry to hear about your experience and completely understand how disappointing this must have been—especially for a Mother’s Day gift meant to be special.

The issues you described are far from the quality we aim to deliver, and we sincerely apologize for the frustration this has caused. Your feedback is incredibly important, and we’d truly appreciate the opportunity to make things right.

Please don’t hesitate to reach out directly—we’re here to help.

Rated 5 out of 5 stars

Perfect

Perfect portrait! Just what we wanted., Lots of communication but it came out perfectly

May 8, 2025
Rated 1 out of 5 stars

Scam and Ripoff

Provided a picture of my wife and got back a (assumed AI) rendering that was not recognizable.

It was so bad my kids could not even recognize this bad character portrait of their mother.

I was offered a refund, but with a 20% fee for creating an unrecognizable piece of garbage.

Don’t waste your money.

RUN from this site.

Would have given negative stars if possible.

May 7, 2025
Unprompted review
Turn Me Royal logo

Reply from Turn Me Royal

Hi there,

We’re truly sorry to hear that the portrait did not meet your expectations and understand how upsetting it must have been for you and your family to receive something unrecognizable.

This certainly falls short of the quality and care we strive to deliver, and we sincerely apologize for the disappointment and frustration it caused.

If you’re open to it, we’d really appreciate the chance to make things right. Please don’t hesitate to reach out—we’re here to help.

Rated 1 out of 5 stars

Do not give these people your money

Do not give these people your money. They state that they use real artists and paint...what they do is cut and paste the face of your photo - the lines between the images are horrible...and then when you try to get them to either fix it or refund your money, they lie and don't give you either.

May 6, 2025
Unprompted review
Turn Me Royal logo

Reply from Turn Me Royal

Hi there,

We’re really sorry to hear about your experience and truly understand your frustration. It’s incredibly important to us that every customer feels they’ve received something thoughtful and well-crafted, and we’re disappointed to learn we didn’t meet that standard in your case.

We also regret that your interaction with our support team left you feeling unheard. That’s never the experience we want for our customers, and we take this kind of feedback seriously.

Please don’t hesitate to reach out directly—we’d love the opportunity to try and make this right.

Rated 5 out of 5 stars

I had placed an order with them

I had placed an order with them. 5 hrs later an unexpected personal matter arose and I had to cancel my order. They are a rare breed, they honored their policy. Since it was under 24 hrs they made a full refund! Class act, and will definitely do business again. Sincerely,Frank Phelan.

May 3, 2025
Rated 1 out of 5 stars

My 12 year old did better...

A little disappointed that you still charged 20% for "work" already done. Sadly the several attempts done looked like an eight year old cut and pasted heads. My 12 year old created a much better product in 5 min using chat gbt. Pretty sad I was still charged $40 because I was dissatisfied with your "attempts".

May 1, 2025
Turn Me Royal logo

Reply from Turn Me Royal

Hi there,

We’re sorry to hear that the final result didn’t meet your expectations and that the experience left you feeling disappointed. We completely understand how frustrating it must be to feel charged for work that didn’t reflect the quality you were hoping for.

Our goal is always to deliver something meaningful and well-crafted, and it’s clear we fell short here. We also appreciate your feedback about the revision process and the refund policy—it’s something we take seriously as we look to improve.

If you’re open to it, we’d welcome the chance to make things right. Please feel free to reach out to our team—we’re here to help.

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