Turtle Productions Ltd Reviews 81

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The whole process from the beginning with Caroline to the end waving goodbye to Gemma and Sean was smooth and informative. Polite staff who all knew their stuff and were a pleasure to have in my po... See more

Company replied

Rated 5 out of 5 stars

At the risk of this seeming to be a 'staged' review, I can honestly say that I am hard pressed to fault Turtle Productions. From my first contact with Caroline in the office, followed by the init... See more

Company replied

Rated 5 out of 5 stars

We were delighted to tackle the pond renovation ahead of the frog spawning season. Mike and Ryan found the project in line with the predicted time estimate and went to work straight away. The inflat... See more

Company replied

Rated 5 out of 5 stars

Have been a regular customer for many years now but pond desperately needed a full water change and deep service/clean. Ryan and Yainess were a great team. It was not an easy job, but they sorted ever... See more

Company replied

Company details

  1. Landscaping Service
  2. Deck Builder
  3. Pond Contractor

Written by the company

Pond & lake design, installation, restoration and maintenance. Commercial liner welding service nationwide. Decking services to all types of property and aquascape.


Contact info

4.9

Excellent

TrustScore 5 out of 5

81 reviews

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Rated 5 out of 5 stars

Many thanks from the tadpoles

Gem and Ben V came to plant up our refurbished pond with the spring plants today. Turtleproductions had previously changed the liner of our forty year old pond last November. As before this team were impressive in their care of the existing wildlife in the pond. As far as I can tell, every single toadlet survived! Ben and Gem were prompt, friendly and professional and did a great job.
We are considering building a second wildlife pond to take the rainwater soakaway from our roof. I would not hesitate to discuss this project with the Turtle team as a know they know what they are talking about. Many thanks all.

April 10, 2025
Unprompted review
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Reply from Turtle Productions Ltd

Hi Joy - many thanks for your review. Very glad to hear your news and, now that aqautic plants are back in season, it's a pleasure to bring this life and attraction to a pond. I have done exactly what you plan to do, with a second, small, wildlife pond at mine - so we welcome the opportunity of quoting and continuing to serve. Welcome to the Turtle family of pond keepers!

Rated 5 out of 5 stars

Ben and Gemma arrived on time

Ben and Gemma arrived on time, and were very friendly.
They sorted out a problem that we had with our pump and filter.
I was very pleased with the level of service and would recommend Turtle Productions.

March 27, 2025
Unprompted review
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Reply from Turtle Productions Ltd

Thanks so much Tim for your kind words. Very pleased to hear that Ben & Gemma have managed to solve the problem with your pond filtration system; it's what we do! We look forward to continued business with the family of Turtle pond keepers.

Rated 5 out of 5 stars

Wildlife Pond Clean

Turtle Productions installed my wildlife pond about 4 years ago but it was now needing a clean so I contacted them for advice. A discussion with Lee resulted in a home visit within a couple of days to check the requirements and then a quote was promptly received which was very reasonable. Work was duly booked in for a date the following a week and was completed. Both Mike & Scott worked hard, were friendly, knowledgeable and also made some recommendations for improvements I could do. I wouldn't hesitate to recommend Turtle Productions for all your pond needs.

March 21, 2025
Unprompted review
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Reply from Turtle Productions Ltd

Hi Tim - many thanks for your kind words. Sounds like business as usual at Turtle; everything I expect every day from my staff, being recognised and rewarded (commented) by a customer. I'm pleased to hear we continue to look after you and you are enjoying being part of the Turtle pond family.

Rated 5 out of 5 stars

Really good bunch of chaps

Really good bunch of chaps, Ben B, Mike and George. The job was carried out with military precision. I would certainly recommend them. Only the best will do.

March 20, 2025
Unprompted review
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Reply from Turtle Productions Ltd

Thank you Richard for your review. Ben B is our Foreman and "military precision" is a fine observation of how he runs his work and teams. Indeed, "only the best will do" and we try to apply this to every project - small and large. Welcome to the Turtle family of pond keepers!

Rated 5 out of 5 stars

Best pond care ever !! …

I have used Turtle Productions several times over the past six years. The staff are really helpful and knowledgeable and do a great job every visit. They are always prompt and reply quickly to emails and phone calls. I highly recommend them. Just had Mike here this morning to do a pond /pump service. Did a brilliant job !

March 14, 2025
Unprompted review
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Reply from Turtle Productions Ltd

Hi Jane. "Best pond care ever..." - kind of sums up our attitude to work and looking after our family of pond keepers. Many thanks for your kind words for Mike's service.

Rated 5 out of 5 stars

The A team of Fish Rescuers!

Ben V, Gem and George were amazing! We were fortunate to get such a great team at very short notice after a house move temporary fish pond disaster!

They arrived from much bigger jobs, full of enthusiasm and ideas to create a new permanent home for our random collection of fish and a pair of squatter toads.

They worked hard in horrible weather and have created a beautiful new natural habitat for our residents and, hopefully, many other local creatures in the years to come.

I am very grateful for your work, ideas and humour!

February 26, 2025
Unprompted review
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Reply from Turtle Productions Ltd

Wow! Hi Chris - very many thanks for your hot-off-the-press review of my staff. I was messaged by them before I knew about it - so much is the pride they have in their jobs and helping our customers when-ever and however they can. Welcome to the Turtle pond family and we look forward to a long future together.

Rated 5 out of 5 stars

Call out arranged within 2 days

Call out arranged within 2 days. Ben identified the problem with the pond pump and quickly sorted it. For 20 years I have appreciated Turtle's reliable expert service

January 23, 2025
Unprompted review
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Reply from Turtle Productions Ltd

Thank you so much Wilson for taking the time to leave this review. One of our best and longest standing customers - this is what's written on the side of our tin!

Rated 5 out of 5 stars

Highly recommend

The whole team was polite, I felt they were trustworthy and kind, and good at explaining the process to me and my neighbour who allowed them access.

The job itself was very well managed and done to the highest standards. I would recommend the company to anyone interested.

December 2, 2024
Unprompted review
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Reply from Turtle Productions Ltd

Brilliant! Many thanks Rosemary for your kind words. I will ensure your comments are past back to the team, who thrive on good customer feedback! :-)

Rated 5 out of 5 stars

Autumn pond cleanup

An Autumn cleanup of our pond which was just what was needed. Overgrown plants removed and repotted and the pond left looking clean, clear and ready for wildlife in the Spring. They did exactly what we requested and we’re delighted.

November 29, 2024
Unprompted review
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Reply from Turtle Productions Ltd

Many thanks for your custom, and lovely review, Peter. We are glad to hear that our Pond Service Engineers, Mike & Scott, continue to apply the same company ethos of good quality work to ponds small and large. Welcome to the Turtle Pond family of pond keepers and we look forward to developing a future relationship.

Rated 5 out of 5 stars

Turtle Productions repaired our pond and waterfall.

Turtle Productions repaired our existing garden pond and built a stone waterfall. We were very impressed by the hard working and helpful Ben Baldwin, who explained the different stages and sought our approval at every stage. A very professional job and we have no hesitation in recommending Ben and his team.

December 4, 2024
Unprompted review
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Reply from Turtle Productions Ltd

Hi Tim. Many thanks for your trouble in reviewing the work we've just completed for you and your kind words. It's always welcome to see how these jobs go from the customers' pospective, especially when we can then link these up to the photo's we take of everything; shared internally. I'll make sure the team know of your thoughts and welcome to the Turtle family of pond keepers!

Rated 5 out of 5 stars

Happy fish

We and the fish are very happy with our newly cleaned out pond. The men worked very efficiently and in good time.

September 30, 2024
Unprompted review
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Reply from Turtle Productions Ltd

Hi Moira. Many thanks for your kind words. I'm pleased to hear Mike & Ben looked after everything to your satisfaction, and we look forward to your next service, next year.

Rated 5 out of 5 stars

Thank you Turtle Productions

Thank you Turtle Productions for taking on our dilapidated, overgrown, dry pond and giving us a gorgeous, working pond to make our own. Gem, George and Adam worked their socks off through pouring rain and gloomy days to achieve a lovely watertight pond with a trickling waterfall and plants ready to treat the water and then add some fish. From Lee’s initial survey to the end of installation Turtle Productions have been professional, knowledgeable and a joy to deal with. Reasonable pricing too and we had sought other quotes.

September 26, 2024
Unprompted review
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Reply from Turtle Productions Ltd

Many thanks for your kind words Martin. The pictures Gemma has shared on our company WhatsApp indeed show a lot of work has gone into getting your pond restored, for you to now enjoy. We look forward to seeing the pond in the Spring for it's annual pond service, and welcome to the Turtle family of pond keepers!

Rated 5 out of 5 stars

The finished pond exceeds my wildest dreams

Several people had previously viewed our old, crumbling stonework, leaking, overgrown, unusually-shaped pond, and had declined the re-lining job. Lee of Turtle Productions viewed it and provided a fully-specified and very reasonable quotation the following day. Their team of Ben, Ben V., Gemma and Scott completed the work over four days, the following week. They were all enthusiastic, knowledgeable, hard-working, skilful and friendly, and were a pleasure to have around. They were sensitive to both the natural and the built environment around the pond, and actually improved upon the original design, adding an extra moving water feature which enhances the pond. They left the site immaculately clean and tidy. I really could not be more delighted.

August 30, 2024
Unprompted review
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Reply from Turtle Productions Ltd

Thank you Sheila for those lovely words. Ben has just sent me the pictures and what a transformation the team has done for you! I'll be sure to pass on your kind words. Welcome to the Turtle family of ponds! :-)

Rated 5 out of 5 stars

Completely recommended

We had a small, preformed pond at the bottom of our suburban garden that needed enlarging to allow for more fish. The lumpy, sloping surrounding wasteland (about 7m x 6m) also needed to be cleared of weeds and levelled. We called in Lee from Turtle Productions to survey the site and also sent him a rough plan about the kind of thing we wanted. Turtle Productions sent in a five-strong team in to complete the job in three and half days. Fantastic, friendly team who checked all the details with us and worked extremely hard. The bottom of the garden has been transformed into a fantastic usable space that catches the sun all day and the pond looks brilliant.

August 22, 2024
Unprompted review
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Reply from Turtle Productions Ltd

Amazing! Jonathan, I've already reviewed the photo's from your project (which come in via a company group chat on WhatsApp) and flagged these for referral to me, so I can get your project uploaded to our website as what I thought was a great example of what we do. You've just borne this out - thank you for the opportunity of working for you and we welcome you to the Turtle pond family.

Rated 5 out of 5 stars

Brilliant Pond work

I inherited a pond when I bought the house I am currently living in back in 2016. Turtle Productions have renovated that pond and carried out an annual service each year and also dealt with any 'issues' in that time. This year, on Thursday 25th July it had its annual clean up / maintenance work done. What a difference - a brilliant 'make over' in terms of the new arrangement of all the mature plants as well as now looking much cleaner and larger which I know is not the case but the new plant arrangements just make the pond seem a little bigger. Thank you Turtle Productions

July 25, 2024
Unprompted review
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Reply from Turtle Productions Ltd

Many thanks Stuart and good to hear from one of our regular Turtle Pond Family members. I'll let Mike know and we look forward to future maintenance of your pond.

Rated 5 out of 5 stars

Above and beyond great service

Ben of Turtle Productions came out to refix the 15’ jet d’eau in our little lake. Friendly and very efficient service, including going above and beyond by swimming out to adjust the nossle so the water fountain is now completely vertical.

July 18, 2024
Unprompted review
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Reply from Turtle Productions Ltd

That is indeed above and beyond, Richard! Many thanks for your review; please let me know if you need any treatments after Ben's dip!!! :-)

Rated 5 out of 5 stars

Filter Replacement

Very quick response from Lee with a quote to replace my Filter, then Ben came to do the work, and was followed by Mike, when he had to go. Both very courteous and did an excellent job. I should have had it done last year when Turtle relined the pond. A reliable and professional company, that I can recommend.

July 1, 2024
Unprompted review
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Reply from Turtle Productions Ltd

Many thanks Andrew for your review. Yes; fully concur that you 'should' have had it done last year, but we never like to force ourselves and are always there in the background for when you need something doing in the future. I'm really pleased that you recognise the service we strive daily to provide.

Rated 5 out of 5 stars

These people have worked very…

These people have worked very efficiently and very professional. Would certainly use again.

July 17, 2024
Unprompted review
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Reply from Turtle Productions Ltd

Many thanks Julie. Our premise is that we're only as good as the last job, and efficiency, professional curtesy and (above all) communication is key to points you have raised. We look forward to working with you again.

Rated 5 out of 5 stars

George,Gemma and the two Bens did a…

George,Gemma and the two Bens did a great job on relining my pond and redoing the waterfall. Would recommend!

July 17, 2024
Unprompted review
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Reply from Turtle Productions Ltd

Many thanks for your review, Chris. Safapond too! Great to see this project in the field and we look forward to showcasing your project soon on the website. Welcome to the Turtle family of pondkeepers!

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