Turventur / Турвентур - гид в Чили Reviews 

Roman was our guide during a family and friends trip to Easter Island and Patagonia in December 2025. Overall, the impression of the tour was mixed, if not somewhat disappointing. I’ve been organizing travel myself for more than 35 years, so I’m quite familiar with professional standards in this field and can objectively evaluate a guide’s work.
On the positive side, Roman is a flexible and communicative person, fluent in foreign languages, and capable of acting as a translator when needed. However, his overall professionalism and approach gave the impression that he lacks sufficient preparation and experience for organizing this type of trip.
Roman doesn’t have a background in tourism or history, and his knowledge of local culture and historical context wasn’t always deep. At times, the information he provided was inaccurate or questionable — some facts turned out to be wrong, and we had to double-check them online. It often seemed like he wasn’t entirely confident in what he was saying.
His behavior during the trip also felt unprofessional. He repeatedly crossed boundaries — stepping into group photos despite being asked not to, insisting on being in pictures as if he were part of the group rather than our guide. At dinners, he would join our table without being invited, take part in personal conversations, and even argue, which created uncomfortable moments. There were also times when he didn’t pay for his own meals.
The organizational side of the trip wasn’t handled well either. At the airport, Roman didn’t seem to have clear information about check-in or gate details, which led to confusion and delays. During excursions, he sometimes appeared unsure of the route, and the overall schedule was poorly structured — we found ourselves going back to the same areas multiple times instead of planning visits more efficiently within one day.
Throughout the trip, Roman tended to dramatize situations and create unnecessary tension when things didn’t go according to plan. Instead of handling issues calmly, he often argued and reacted emotionally to feedback, finding it difficult to accept any form of criticism.
As a result, the atmosphere on the trip often felt uncertain and stressful. Roman struggled to provide clear answers about route details and didn’t seem well-organized overall. At times, he behaved too casually and seemed more focused on his own comfort than on the our’s. All of this made it hard for us to fully relax and enjoy what could have been a wonderful experience.

If you want to organize a memorable vacation for yourself, go to Roman, he will take care of you.
Roman, thank you!

We spent 10 wonderful days in Chile traveling through the mountains and observatories!
Thanks to Roman Turventur (turventur.com) for organizing the trip and helping with the photos!

Roman is a very professional guide! Very much client- oriented!! Ready to answer any questions! Sociable and positive 😀👍

Perfect. Thank you for all.

Patagonia trip. Roman was very helpful organizing our trip to Argentinian and Chilean Patagonia.
He pointed all interesting stops. Every day was broken by the hour and all directions were provided.
We were able to complete our trip ourselves by renting cars, making flights and booking the tours that Roman suggested.
I don't think we would be able to see that much without Roman’s guidance.
Roman also helped us during our travel when some tours couldn't be completed due to the operators issue.
We appreciate Roman’s help vey much, and recommend his professional services to anyone.

I had a free day and Turventur suggested a day trip to the ocean from Puerto Montt. It was a very quiet and rare beach. Great views, barbecue, and many activities.

I recently had the pleasure of going on a kayaking trip organized by Truventur, and it was a fantastic experience (even though I was kayaking for the first time)! From the outset, their attention to detail was impeccable, ensuring that every aspect of the trip was well planned and executed. The equipment provided was top-notch and well-maintained, and their emphasis on safety made me feel secure and well-prepared for the journey ahead(they provided a written guide for equipment, weather and safety, and shared detailed information about the route). The guides were not only knowledgeable about kayaking but also passionate about it, which made the experience even more enjoyable. The scenic routes on the Maullin river were breathtaking, offering a perfect blend of adventure and tranquility. Overall, Turventur delivered a 5-star experience that I would highly recommend to anyone looking for an unforgettable adventure in the nature. Side note: the food provided was also delicious.

We had a fantastic trip in Patagonia, and Roman was very responsive an helpful. Really appreciate all the photos and videos he took along the way, providing us with wonderful memories.