Tutorsvalley Reviews 37

TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

Have been learning music in Tutors Valley for 5+ years. The classes have went so well since it has flexible timings. The teaching style is very comfortable and goes with our pace. Honey ma'am has help... See more

Rated 5 out of 5 stars

Tutors Valley Music Academy is very good. Deepa teacher is excellent, very friendly, patient, and supportive. The classes are flexible with timings, which makes learning very convenient. The teaching... See more

Rated 5 out of 5 stars

Tutors Valley is an excellent place for learning music. The academy provides a supportive and professional environment for students of all ages and skill levels. The lessons are well organized, commun... See more

Rated 5 out of 5 stars

Teacher can choose classes as per their availability so time flexibility is there. In case of any emergency class can be shifted based on availability of both student and teacher which is coordinated... See more

Company details

Written by the company

Tutors Valley is an online tutoring company providing tuition to UK pupils at primary, 11+, secondary, GCSE, A-Level, and graduate levels.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

37 reviews

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Rated 5 out of 5 stars

I’ve had a wonderful experience working…

I’ve had a wonderful experience working at Tutorsvalley.From the very beginning, the team made me feel welcome and supported. The management is approachable and always encourages professional growth. The work environment is collaborative, and there’s a strong emphasis on work-life balance. I’ve gained valuable skills and had the opportunity to contribute to meaningful projects. It’s truly a company that invests in its employees’ success, and I’m grateful for my time here. Highly recommend to anyone looking for a supportive and dynamic place to work!

April 1, 2024
Unprompted review
Rated 1 out of 5 stars

rude organisation

Dear all
I am writing to express my deep dissatisfaction with my recent experience with this organization. Unfortunately, I have found the administration to be extraordinarily unprofessional, lacking both respect and consideration for the parents involved.
To elaborate, I had enrolled my child for eight sessions, but we have only attended 2. Despite this, the organization has not refunded the remaining amount, which I find quite troubling. Instead, I received a breakdown of charges that included a £100 administration fee alongside charges for 3 sessions. If I understand the math correctly, I am being charged for four sessions total, which is completely unacceptable. It appears to me that the organization's calculations do not align with the service received, leaving me frustrated and disappointed.
Furthermore, there seems to be a significant lack of communication and understanding from the staff, which has only added to my concerns. The demeanor of the administration has felt demanding rather than supportive, which is not the environment I wish for my child to learn in. It is essential for our children to be nurtured within a respectful setting, and I feel that is not what this organization represents.
In conclusion, I urge you to reconsider getting a full refund. For future parents considering this organization, I would advise paying on a session-by-session basis to avoid such complications.
Thank you for your attention to this matter.
Sincerely,

December 7, 2024
Unprompted review
Tutorsvalley logo

Reply from Tutorsvalley

Dear Shahab,
Thank you for your feedback. We have previously emailed you with detailed explanations regarding this matter and remain open to discussing any dissatisfaction you may have with our services.
We understand you are from the Middle East and may be new to the UK education system. Please allow us to clarify that most of our tutors are contractors. When a class is scheduled, they allocate their time specifically for that session, and we are obligated to honor their commitment. For this reason, we have a robust reminder system in place, which includes email and WhatsApp notifications to ensure students are well-informed about their class timings.
In your case, we went above and beyond by sending additional personal reminders from our office staff to accommodate your unique circumstances. Unfortunately, these reminders were not acknowledged, and the scheduled class was missed. As per our agreement with the tutors & students, they are entitled to their fee for the session, whether or not the student attends.
It is important to note that we have a zero-tolerance policy for abusive behaviour towards our staff. During our communication with you, our staff were subjected to inappropriate and abusive behavior, including unrelated political references, which has no correlation to your child education with us, which our compliance team has thoroughly reviewed. No fault has been found on our part.
We remain committed to supporting your child’s education and are happy to continue providing our services under the condition that all communication remains respectful and that classes are attended on time. Our Head of Education has sent you an email outlining the next steps. Please review and respond at your earliest convenience.
Thank you for your understanding.

We have been supporting UK pupils for the past 10 years, and this is our first formal complaint. Many of our students have been learning with us for over five years, and we take pride in the positive feedback we receive from parents who are pleased with our tutors.

However, we have observed that each of your classes has caused unnecessary stress to our staff due to numerous unrelated discussions about politics, religion, and other sensitive topics. This has disrupted the smooth functioning of our sessions.

Our legal team is currently investigating your intentions for joining Tutorsvalley to ensure compliance with our policies and to protect the integrity of our services
Few of your messages are publishing here from our staff

01/12/2024, 16:36 - +971 58 599 1895: The British brutally
01/12/2024, 16:36 - +971 58 599 1895: Never stop
01/12/2024, 16:36 - +971 58 599 1895: Fed up of your ignorance behaviour
01/12/2024, 16:37 - Tutorsvalley Ltd: Pls don't comment on anyone Nationality ,
It looks very bad on you
01/12/2024, 17:06 - +971 58 559 1896: You are a typical example of Racist British
01/12/2024, 17:07 - +971 58 559 1896: I report you everywhere

Rated 5 out of 5 stars

My son was struggling with Maths and I…

My son was struggling with Maths and I got in touch with Tutors valley tutoring. The teacher was excellent and my son became more confident . The guidance he got from Tutors valley enhanced his understanding and helped him to pass his GCSES with best grade. I would certainly recommend Tutors valley.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Tutors

My son was doing lessons with Tutors Valley and it was an excellent experience. Tutors are very professional and have helped a lot to make my son competitive. Above all, the tutors were very friendly which helped my son go through the classes without any stress.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant tutoring

My son was struggling with Maths in his early years so I got in touch with Tutors Valley who arranged some brilliant tutors which helped him a lot. Excellent service, highly recommended

January 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great help for my GCSE’s

I was paired with a fantastic teacher and they really supported me to get the best grades possible for my GCSE’s. I am really happy that I discovered the Tutorvalley platform when I did because it enabled me to achieve the grades I wanted!

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very quick and effective tutor allocation system, and had many other high quality tutors available if I wanted to switch. The learning platform is very engaging, and the tutors all had exceptional track records

April 18, 2024
Unprompted review
Rated 1 out of 5 stars

Free trial class but do not specified

September 10, 2024
Unprompted review
Tutorsvalley logo

Reply from Tutorsvalley

Hi Cathy, Could you please provide more details about the issue? Are you a tutor or a student? We’re unable to find your record under either category in our system. What is your full name ?

Rated 5 out of 5 stars

Excellent tutors and service

I have used Tutorsvalley for both my kids for primary and GCSE and their service is excellent. I have seen improvement in grades. They have some really good tutors and like the recording of the sessions which is useful to review later.

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent GCSE Tutors

Over the last year my daughter has been taking English lessons from Ms. Lindsey at Tutors valley. She had been struggling a bit with English which is why I decided to approach Tutorsvalley who are well reputed in the field of providing quality education. I was not at all disappointed - Lindsey did a fantastic job and my daughter was extremely pleased with all the advice and guidance that Lindsey, as an experienced teacher and GCSE examiner provided. I cannot speak highly enough of her and the platform that Tutorsvalley provides. In her recent GCSE exams, my daughter was able to secure an 8 in English Literature, thanks to Lindsey and Tutorsvalley. I would highly recommend Tutors Valley for any support for any educations support at all levels. In addition their platform makes it really straightforward to access classes and tutors at the student convenience and comfort. Definitely a must have for all students !!

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

Easily accessible

The team at Tutorsvalley is easily accessible, with tutors who are not only highly qualified but also seasoned professionals.
All classes are recorded hence i can review the classes with my son. Highly recommended

June 25, 2023
Unprompted review
Rated 5 out of 5 stars

Flexible Timing

Teacher can choose classes as per their availability so time flexibility is there. In case of any emergency class can be shifted based on availability of both student and teacher which is coordinated by the Tutors Valley team. Payment is done monthly once and there is no delay in payment.There is also possibility of getting students from different time zones.

June 3, 2024
Unprompted review

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