The app is a nightmare. Was a nightmare to set up the smart lightbulb the first time, but when we needed to change the wlan connection because we got a new internet provider, the apps only response is... See more
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De tuya smart Visual Doorbell kan als er gebeld wordt geen contact leggen met de app in de samsung telefoon die aangeeft een netwerk probleem te hebben dat niet op te lossen is het is een tuya softwa... See more
My electric radiator was a nightmare to set up- which I had to do twice because each heating valve had to connect to WiFi and be set up in a schedule of its own. Hours of faff because of poor connecti... See more
Accidently bound Smartapp app to wrong telephone number and the app does not allow changing back even via email. The chat bot says to raise a support ticket to get changed but after 2 weeks still no... See more
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Product didn't work; support impersonal and unhelpful
Product didn't work; support impersonal and unhelpful.
I had two devices, and I have had problems where I have no access to the devices - which it seems is related to Tuya's servers (I think).
When I contacted support, the replies use my name, but the support agents are nameless, which - to me - is unprofessional, and impersonal.
In addition, new devices I cannot get to register, and asked for help, and so far have received no constructive help.
I will be sending my devices back for a full refund and buying a competitor's products.
July 5, 2021
Unprompted review
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