Tvaster Reviews 

Payed for a new package and now it doesent work!
Ive send tickets and no reply

#100733

Paid for the service and it still says pending and I'm unable to get an answer from support after two weeks.

Ticket #679446

Paid invoice, website says Unpaid. Service not active.
Opened ticket without answer.

Invoice #313176
Service ID #175785

Some channels working good, some freezing, unfortunately Canal+ sport and Canal + extra doesn't work at all, been using for years but now looking for new provider.

First service works fine, but paid for second service and still not active after 3 weeks .
Support does not reply to tickets

Good service, but after the renewal the lists are not working and they were paid for almost 20 days ago.

Ticket #737224

The service actually is pretty good, i just would like the team to replay to the ticket (#426997), they just are very slow replying to the tickets, otherwise I have no complaints, the service is excelent!

Hey,

I used tvaster last year and never add a problem.
Now, I tried to subscribe other service and it says payment is pending when my Revolut said that they already received the money.
I have raised a ticket but so far, no response from their side…
I recommend to avoid and find a more trustworthy provider.

Update: they replied and everything is working now. They seems to take some time to reply.

Thanks.

This service is great however I am not able to reach them anymore, I want to renew my service and the website says I need to contact admin but I have no email.

First service works fine, but paid for second service and still not active after almost a day later. Support does not reply. Not impressed.

UPDATE: Answered 2 days later and service is now active.

Paid for service renewal but service didn't get re-enabled within the expected time period.
Opened a customer service ticket but got no reply.

Update 09/01: situation resolved

I already had an active service on this site since August, when I made the payment and it became active after 15 minutes, the problem is that on December 7th I bought a new line so I could watch on another device at the same time, and This time the service has not yet activated and it has been 2 days. I made the payment with bitcoin through revolut, which confirmed the payment.
I have already created 2 tickets on tvaster.com, and so far I have no response.
Does anyone know any alternative method to contact them?
Invoice ID: 240789
Service ID: 147303

UPDATE 10/12/2024: They manually verified the ticket I sent and the payment, and everything is now working

I paid the service, provided the proof of payment, accessed their wallet to see if they moved the money and of course they did. It’s been 4 days since I opened a ticket, no answer.

Update: SOLVED

They answered the ticket and solved the issue.

ID of service: 97802
Invoice paid: 225982

Hello,
I made a payment on September 8 on tvaster.com, and so far I haven't received a reply. They don't reply to tickets.
Does anyone know any other way of contacting the company?

Thank you

invoice number: 224874
ticket number: 981798

Solved: 12-09-2024

The service used to work great but I created a new service and it didn't activate correctly.
Invoice #163696
Service ID #114211
Please fix this

Renewed my subscription but something went wrong. Money got through, received an Service Renewed message but a few minutes later the service disappeared from the "My Services" area.
Opened 2 tickets and still no answer, nor service!

O serviço de IPTV tem um delay de 1m e responderam aos tickets ninguém faz.

The IPTV services works fine but there is a delay of 1m and after sending several tickets there is no awnser!

Service ID is already paid 124041,
But it still shows pending.

There is proof inside the ticket I opened on the website.

Can you please help ASAP?

I have screenshots too

Edit 27/09/2023 : No response yet, unnaceptable.

Solved 5/10/2023

Wait, waiting, now waited 8 days after payment confirmation but nothing. I’m not impressed.

It's getting worst each day... It was a decent service in the past ... Now, the image is always stopping when an important match is being displayed. And they simply don't respond to the tickets asking for explanation of what's happening.