Skeptical, no longer.
I've never heard of this company and I was worried about product quality. Not skeptical any longer the product was fantastic.
July 10, 2025
Reply from Tvibex
Thank you for your support! We’re glad you love our product!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Established in 2020, Tvibex has extensive experience in the automotive industry. We specialize in providing car accessories to online retailers, car accessory shops, motor factories, and market traders across the USA and Canada.
Contact info
United States
- tvibex.com
3.1
Average
11 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Be prepared to wait!!! And wonder if they will ever ship your order...
10 days after ordering I needed to reach out to them asking for an update because I didn't receive ANYTHING from them. They responded with a tracking number, which only stated created, not shipped. Since I had ordered several other things that day, and had already received most of it, or at least had an ETA, I was concerned! Several days later, i asked again, and just kept getting excuses that didn't even make any sense! I told them I would give it a couple more days, then I would probably cancel order or dispute it with CC. They responded by making more excuses and said they would credit half my purchase amount back. But still offered no update and an expected delivery? I just want the products I ordered, or at least know whenbi would get them??? Half my money back doesn't solve either of those?!?!?
Update: because of response!
Wow! That response should scare everyone off of this company completely!!!!
It is all lies and partial truths!!!
1st) this order was originated on 6/27! The tracking they supplied was only after I reached out on the 7/6 for the 1st time to find out what's going on, then they supplied the tracking for the 1st time.
2nd) Don't let them fool you! That is also only for part of my order! I received a small portion of my order, 4 items ranging from $8 to $30... the major part of my order, the $160 part, still sitting on ship app with what I explained originally, a tracking number with no updates!??!?! I wish I could share screen shots of all our conversations
Believe what you want, but don't say I didn't warn you!!!
July 8, 2025
Reply from Tvibex
Update:
Dear Sir,
We refunded 50% of your order ($120) on the first day but received no further requests from you. Your package was shipped earlier—only the system failed to update, and we couldn’t intercept it. Rest assured, you’ll see the results soon. After the status updated, we added a $47 refund. You won’t lose a single cent, and you’ll receive the package shortly.
————————————
Your package was signed for within 7 days of shipment—here’s the full tracking history. Additionally, given your frustration with the delayed updates, we processed a 50% refund for you that same day.
2025-07-14 09:01
Lake Forest, US, Package delivered.
2025-07-14 07:36
Out for delivery.
2025-07-13 23:33
Arrived at local delivery center.
2025-07-13 23:33
Leaving transit country/regio.
2025-07-13 22:54
Received by local delivery company.
2025-07-13 18:17
Arrived in transit country/region.
2025-07-12 22:50
In transit, it's progressing through Post network
2025-07-12 15:27
Clearance processing completed.
2025-07-12 12:54
Clearance processing completed.
2025-07-12 11:36
LAX, Customs clearance agent received the shipment in destnation country.
2025-07-12 08:27
Clearance processing completed.
2025-07-11 16:54
Arrival to the destination airport
2025-07-11 16:54
Arrival to the destination airport
2025-07-11 14:35
Customs clearance delay.
2025-07-10 19:08
Departure from the original airport
2025-07-10 14:45
Hand over to airline.
2025-07-09 07:17
Nancheng, Depart from facility to service provider.
2025-07-09 05:01
Nancheng, Shipment arrived at facility and measured.
2025-07-09 05:01
Nancheng, Shipment picked up.
2025-07-08 11:52
Parcel information received
The installation was straightforward
The installation was straightforward. The product was solid, and I didn't see any weak points or issues. I will update after I get a chance to test it on a trial trip. No update means everything was great.
July 7, 2025
Reply from Tvibex
Thanks for being a valued customer! Come back anytime you need us!
Ordered floor mats for my tesla and…
Ordered floor mats for my tesla and it’s been almost a month and still haven’t received it. Checked tracking number and items didn’t even arrive at the FedX location. Customer service says it’s already in transit which I highly doubt it.
July 12, 2025
Reply from Tvibex
Dear Santy, we've confirmed your package was delivered. The proof-of-delivery photo has been sent to your email - please check your inbox.
Saturday, 6/28/25
7:54 AM
Shipment information sent to FedEx
Wednesday, 7/16/25
12:00 AM
Picked up
BLOOMINGTON, CA
Thursday, 7/17/25
2:08 AM
Arrived at FedEx location
BLOOMINGTON, CA
2:09 AM
Shipment arriving On-Time
BLOOMINGTON, CA
5:05 AM
Departed FedEx location
BLOOMINGTON, CA
7:07 AM
At local FedEx facility
LA HABRA, CA
7:15 AM
On FedEx vehicle for delivery
LA HABRA, CA
3:07 PM
Delivered
Left at front door. Signature Service not requested.
Buena Park, CA
Did not receive the product
Did not receive the product. They delivered it to wrong address. Please refund me to the same card payment. Thanks
June 25, 2025
Reply from Tvibex
Per the tracking number, your order is still in transit and hasn’t been delivered yet—no incorrect address issue exists. We also reached out to you immediately about this order and await your response. Thank you.
Number: 4PX3001841510342CN
Package status: In transit (6 Days)
2025-06-30 01:00 CN, Shipment in transit
2025-06-28 16:56 Nancheng, Depart from facility to service provider.
2025-06-28 01:00 Nancheng, Depart from facility to service provider.
2025-06-27 05:46 Nancheng, Shipment arrived at facility and measured.
2025-06-27 05:40 Nancheng, Shipment arrived at facility and measured.
2025-06-27 05:40 Nancheng, Shipment picked up.
2025-06-25 15:23 Parcel information received
=====================================
My package is lost in mail
My package is lost in mail. No replacement or refund yet.
January 26, 2025
Reply from Tvibex
We sincerely apologize for the loss of your package due to an error by the courier company. We have promptly reached out to you via email, hoping to establish contact, and have arranged for a replacement product. However, we have not yet received your response. Please take the initiative to contact and reply to us. We will continue to keep in touch with you. Thank you.
Worth the wait Floor Mats
It took a long time to get the floor mats. When received they installed easily and fit like OEM equipment. Good quality, easy to clean. The linear motif on the floor mats is similar to the floor console.
January 6, 2025
Great quality product at an excellent…
Great quality product at an excellent price compared to other competitors. Fast shipping as well.
Black Friday discount made it an even better deal.
Only limitation was the installation instructions were not included. But the linked video on the website made up for it.
November 26, 2024
Great Lights.
My husband purchased the lights and had them installed in his new cyber truck and they really look very nice. With the remote you can change colors but he likes the purple. Very nice.
October 30, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.