Cheers to Twentyeight Health! I always had a wonderful experience throughout the years. Their team communicates clearly and responds quickly whenever I have questions. Thanks to Ana, Maria, and Marilu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
finding a telehealth doc that would accept my insurance was so hard till i heard about twentyeight health, i love that i can make appointments over the phone and not worry about going into a clinic fo... See more
Company replied
I never heard about Twentyeight Health until I needed it! I really didn’t think I could easily get reproductive care at my fingertips, but I can. Ms. Shelby Hughes, NP, has made my experience using th... See more
Company replied
Twentyeight Health has been my go-to supplier for contraceptives for years. They always resolve any issues or questions in a timely manner, and I’ve never gone without a prescription, even when my ins... See more
Company replied
Company details
Written by the company
High-quality, discreet, hassle-free healthcare. We prescribe & discreetly deliver birth control, herpes treatment, & the morning after pill. Doctors will answer your questions and provide ongoing care. We partner with US-licensed doctors who use their extensive experience in women’s health to give you the best care in a judgement-free environment. Affordable & accessible, always. Now accepting Medicaid in many states!
Contact info
330 E 38th Street, 10016, New York, United States
- 929-352-0060
- contact@twentyeighthealth.com
- twentyeighthealth.com
4.5
Excellent
992 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was bad at first but now it's going…
It was bad at first but now it's going good,and the lady I talked to was very sweet
June 24, 2026
Unprompted review
Reply from Twentyeight Health
Hi London,
Thank you so much for taking the time to share your experience. We're really glad to hear that our Customer Care Team was able to help and make things easier for you when you ran into a hiccup.
At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online.
We’re grateful to have you as part of our community and are always here if you need anything.
Sincerely,
Kelsey (she/her)
I love using twentyeight health for my…
I love using twentyeight health for my home care needs. I get my birth control delivered right to my door and it only takes about 2 to 3 days to get there. I’m able to talk with a healthcare provider about any issues I’m having and a plan is curated specifically for me. The customer service department is great. I recently spoke with Mel about needing my birth control sooner and she was able to it done with no problems and she was very nice.
June 1, 2026
Unprompted review
Reply from Twentyeight Health
Hi Tori,
Thank you so much for taking the time to share your experience. We're really glad to hear that Mel from our Customer Care Team was able to help and make things easier for you.
At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online.
We’re grateful to have you as part of our community and are always here if you need anything.
Sincerely,
Kelsey (she/her)
I love using twentyeight health
I love using twentyeight health! As a wife who travels with her husband , it makes it more convenient to get care! The team is always so helpful and responds so quick! 10/10 would recommend
June 24, 2026
Unprompted review
Reply from Twentyeight Health
Hi Makayla,
Thank you so much for taking the time to share your experience. We're really glad to hear that our Customer Care Team was able to help and make things easier for you.
At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online.
We’re grateful to have you as part of our community and are always here if you need anything.
Sincerely,
Kelsey (she/her)
Reply from Twentyeight Health
Hi Beyyy,
Thank you so much for taking the time to share your experience. We're really glad to hear that Laura from our customer service team was able to help and make things easier for you.
At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online.
We’re grateful to have you as part of our community and are always here if you need anything.
Sincerely,
Kelsey (she/her)
I love Twentyeight health
I love Twentyeight health! They are so amazing and supportive. They make sure all of their clients/patients feel so understood and heard! The delivery is discreet, the customer service is great. Everyone who I've reached out to there has been beyond helpful! Especially Bri and Maryellen!
June 14, 2026
Unprompted review
Reply from Twentyeight Health
Hi Tori,
Thank you so much for taking the time to share your experience. We're really glad to hear that Bri from our customer service team, and MaryEllen from our Provider Team were able to help and make things easier for you.
At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online.
We’re grateful to have you as part of our community and are always here if you need anything.
Sincerely,
Kelsey (she/her)
Twenty eight Health consistently keeps…
Twenty eight Health consistently keeps upgrading my account from $2 to the premium $19 without my consent and knowledge. They choose when to text me about important changes to my account, but fail to notify me when they are charging me more. This has happened to me twice now, and I have to fight them to get a refund. This shouldn’t even happen in the first place as the first time it happened, I told them I just wanted a basic plan but then they switched me to a premium plan a few months later.
June 7, 2026
Unprompted review
Reply from Twentyeight Health
Hi Chelsea,
Thank you for taking the time to share your experience, and we're sorry for the frustration this caused.
We understand how upsetting it is to see an unexpected charge, especially after previously requesting to remain on a lower-cost plan. We never want members to feel surprised by changes to their account or have to repeatedly contact us to resolve billing issues.
Over the past few months, we've transitioned to a single Complete Care membership, which includes access to additional services such as UTI, BV, and yeast infection treatment, skincare, and ongoing provider support. The communication around these changes may not have been clear enough in your case.
We'd appreciate the opportunity to review your account and make sure everything is set up according to your preferences moving forward. Please reach out to our support team so we can help.
Thank you again for bringing this to our attention — feedback like yours helps us improve both our communication and user experience.
Sincerely,
Kelsey (she/her)
THE best
Twentyeight Health is the best! Any time I need a refill, they’re always quick to respond and get it mailed ASAP. Nicole is awesome, too!
June 5, 2026
Unprompted review
Reply from Twentyeight Health
Hi Jordan,
Thank you so much for taking the time to share your experience. We're really glad to hear Nicole from our Provider Team was able to help.
At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online.
We’re grateful to have you as part of our community and are always here if you need anything.
Sincerely,
Kelsey (she/her)
Horrible customer service and they scam…
Horrible customer service and they scam you. They change your subscription all the time so you pay more money. And now they don’t even offer multiple plans it’s one plan only. I’m not paying 15+ for my birth control to be mailed to me no thanks.
June 1, 2026
Unprompted review
Reply from Twentyeight Health
Hi Cassie,
Thank you for sharing your feedback. We understand that moving from a lower-cost plan to a $19.99/month membership can feel like a significant change, especially if birth control is the main service you use.
We've recently transitioned to a single Complete Care membership that includes access to care for additional needs such as UTIs, yeast infections, skincare, and more.
We know that this change won't be the right fit for everyone, and we appreciate you taking the time to share your perspective.
If you're open to it, we'd be happy to review your account and coverage options with you. Please reach out to our support team so we can help.
Sincerely,
Kelsey (she/her)
Best Birth Control Website
Everyone I email through Twentyeight Health is always so nice and helpful! They answer all my questions in a timely manner and help as best as they can while being very friendly and sweet. Definitely would recommend to anyone, I’ve been getting my birth control from them for years and they’re amazing! 🤩
May 31, 2026
Unprompted review
Reply from Twentyeight Health
Hi Rachel,
Thank you for sharing your experience.
We know accessing care online should feel simple and supportive, and we're really happy to hear that's been your experience. Thanks again for being part of Twentyeight Health — we're here whenever you need us.
Sincerely,
Kelsey (she/her)
The price is the lowest I have found in…
The price is the lowest I have found in every single online company that ships contraceptives to my state. AMAZING customer support always. The Dr's and Nurses are a huge help as well. Highly recommend them. Oh, shipping is pretty fast too! I've been with them for a couple of years now! Like 2022 I wanna say, maybe even 2020 (the company was under a different name), its been A WHILE.
May 26, 2025
Unprompted review
Reply from Twentyeight Health
Hi Mere,
Thank you for sharing your experience over the past few years!
We know accessing care online should feel simple and supportive, and we're really happy to hear that's been your experience. Thanks again for being part of Twentyeight Health — we're here whenever you need us.
Sincerely,
Kelsey (she/her)
The team and Laura were super helpful…
The team and Laura were super helpful with the medication I needed and while there was a little confusion with some pharmacy stuff everything was handled very professionally and I am grateful to have Twentyeight on my team! Thanks again!!
May 20, 2026
Unprompted review
Reply from Twentyeight Health
Hi Amber,
Thank you so much for taking the time to share your experience. We're really glad to hear that Laura from our Customer Care Team was able to help and make things easier for you when you ran into a hiccup.
At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online.
We’re grateful to have you as part of our community and are always here if you need anything.
Sincerely,
Kelsey (she/her)
Great Provider
I have used Twentyeighy Health for so long and they are always super communicative and responsive, and dealing with healthcare I think thats super important!
May 20, 2026
Unprompted review
Reply from Twentyeight Health
Hi Danny,
Thank you for sharing your experience.
We know accessing care online should feel simple and supportive, and we're really happy to hear that's been your experience. Thanks again for being part of Twentyeight Health — we're here whenever you need us.
Sincerely,
Kelsey (she/her)
Ladies! Twenty Eight Health is where it's at!
Twenty Eight Health made it easy to get a birth control prescription. In fact, this was one of the best tele-health experiences I've had! Dr. Stella is fabulous, easy to talk with, knowledgeable and I love that I can message her anytime I have a question for FREE! Also, Bri is a customer service, rock star who helped get my prescription completely covered by my health insurance by sending it to my local pharmacy where I live! Twenty Eight Health is simply wonderful and super convenient! I highly recommend them.
May 17, 2026
Unprompted review
Reply from Twentyeight Health
Hi Anne,
Thank you so much for taking the time to share your experience. We're really glad to hear that Dr. Gandhi from our Provider Team and Bri from our Customer Care Team were able to help and make things easier for you.
At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online.
We’re grateful to have you as part of our community and are always here if you need anything.
Sincerely,
Kelsey (she/her)
They do what they can for you and more!
They do what they can for you and more!
May 20, 2026
Unprompted review
Reply from Twentyeight Health
Hi Krystal,
Thank you for sharing your experience.
We know accessing care online should feel simple and supportive, and we're really happy to hear that's been your experience. Thanks again for being part of Twentyeight Health — we're here whenever you need us.
Sincerely,
Kelsey (she/her)
Nothing but results!
Nothing but results! Nicole answered all my questions and quickly at that. Im loving this care!!
May 18, 2026
Unprompted review
Reply from Twentyeight Health
Hi Eursaleen,
Thanks so much for your kind words — we’re so happy to hear Nicole was able to help.
Our goal is to make it easier to access women’s healthcare online, and it means a lot to hear when we’re getting it right. We're grateful to have you with us and always here if you need support.
Sincerely,
Kelsey (she/her)
I'd give zero stars if I could
I'd give zero stars if I could. I've been using this company since the pill club was bought out by nurx and at first it was very straight forward. After a few years or so they began rolling out several cost tiered plans to better connect customers with their services. I explained to them it wasn't necessary for me and for about a year they waived fees so that I could get my meds through insurance as that was all I needed and I paid a one time fee for a "consult" which was a questionaire basically asking what birth control I wanted. Now they switched to this 20 dollar a month nonsense and seriously does anyone contact them regularly that they believe their "services" are worth that much? I already pay insurance to cover my meds, they pay you but I'm not in network apparently with bcbs, one of the most accepted insurances out there. I hope they go bankrupt.
May 18, 2026
Unprompted review
Reply from Twentyeight Health
Hi Anderlynn,
Thank you for sharing your feedback. We understand why this change feels frustrating, especially if you mainly used Twentyeight for birth control refills through insurance.
Over time, we expanded from prescription refills to ongoing care — including provider messaging, urgent care for things like UTIs and yeast infections, skincare, and more — all under one membership. But we also understand that not every user needs or wants those additional services.
Insurance coverage can vary by plan, and while some members have their membership covered through in-network insurance, others may not yet qualify for that benefit. We know that can feel disappointing, especially when your medication itself is already covered.
We truly appreciate you being with us over the years, and we’d be happy to review your account and see if there are any better options available for you. Please reach out to us at contact@twentyeighthealth.com.
Sincerely,
Kelsey (she/her)
Shelby Hughes, NP is highly recommended!
Shelby Hughes, NP was a pleasure to work with. I'll be using Twentyeight Health for all my womens health needs from now on. They sent my prescription to CVS right away, and when CVS didn't have what I needed in stock, Twentyeight sent it via FedEx overnight! That is great service.
May 3, 2026
Unprompted review
Reply from Twentyeight Health
Hi Chasity,
Thanks so much for your kind words — we’re so happy to hear NP Shelby Hughes from our Provider Team was able to help.
Our goal is to make it easier to access women’s healthcare online, and it means a lot to hear when we’re getting it right. We're grateful to have you with us and always here if you need support.
Sincerely,
Kelsey (she/her)
I signed up and got same day care
I signed up and got same day care. I was scheduled with a phone call with a doctor within hours. Overall I’m happy with the service so far!
May 12, 2026
Unprompted review
Reply from Twentyeight Health
Hi Rachel,
Thank you for sharing your experience.
We know accessing care online should feel simple and supportive, and we're really happy to hear that's been your experience. Thanks again for being part of Twentyeight Health — we're here whenever you need us.
Sincerely,
Kelsey (she/her)
Easy Peazy
They’ve made it easy to get what I need, plus my insurance accepts them. And when I had an issue with a refill, Marilu was amazing with getting that fixed right away.
May 5, 2026
Unprompted review
Reply from Twentyeight Health
Hi Kim,
Thank you for sharing your experience. We're so happy to hear Marilu was able to help when you ran into a slight hiccup.
We know accessing care online should feel simple and supportive, and we're really happy to hear that's been your experience. Thanks again for being part of Twentyeight Health — we're here whenever you need us.
Sincerely,
Kelsey (she/her)
Great customer service and fast…
Great customer service and fast responses. Nicole is great!
May 11, 2026
Unprompted review
Reply from Twentyeight Health
Hi Ryann,
Thanks so much for your kind words — we’re so happy to hear Nicole was able to help.
Our goal is to make it easier to access women’s healthcare online, and it means a lot to hear when we’re getting it right. We're grateful to have you with us and always here if you need support.
Sincerely,
Kelsey (she/her)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.