The Brand Edit Store Ltd Reviews 256

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

So pleased with my last purchase from Twenty, waiting for my next delivery from Sarah. A lovely online store. Thank you.

Rated 2 out of 5 stars

Ordered a jacket and was shipped fairly quickly. Unfortunately, tracking information sent doesn’t work. I have emailed them several times as well as reached out to them via their website but no respon... See more

Rated 5 out of 5 stars

Excellent and exceptional service from the team at Twenty Petworth! My shopping experience unfortunately started with an error, wrong size trainers sent! But, quickly a new pair were posted out... See more

Rated 5 out of 5 stars

Such a perfect service. Ordered a dress online late Thursday morning and it was delivered mid-morning on Friday, beautifully packed with simple instructions. Unfortunately the dress didn’t fit and I... See more

Company replied

Company details

  1. Clothing Store

Written by the company

Twenty is a contemporary women's fashion store showcasing of-the-moment brands, a one-stop destination for contemporary fashion connoisseurs. Established for over 20 years, our philosophy is simple: we offer meticulously chosen, globally-sourced brands. Shop online at www.twentypetworth.com


Contact info

4.0

Great

TrustScore 4 out of 5

256 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Wonderful customer service

I ordered a pair of shoes online from a brand I've bought before, in my normal size. They arrived promptly but were too small, so I called the store to ask about swapping for a larger size. A member of staff immediately set a pair aside and another emailed me telling me to reorder the new pair and return the first. The second pair was sent out as soon as my online order dropped. Charming, friendly and utterly helpful people. Pity the second pair was too big but not their fault. I'd definitely shop here again.

June 25, 2022
Rated 5 out of 5 stars

A fabulous shop...

A fabulous shop...impossible to leave empty handed! Beautiful 'must have' labels. Great staff who give good advice and know how to put it all together. Have given up going to London to shop...who needs to with Twenty on my doorstep!

June 12, 2022
Rated 5 out of 5 stars

I absolutely love the experience of…

I absolutely love the experience of going to Twenty, as the team are genuinely friendly and there is so much to try on! But, I am also delighted by the speed of their delivery service. Each piece comes immaculately wrapped too. Jac

May 1, 2022
Rated 5 out of 5 stars

Excellent

My order came within 24hrs with the free standard delivery. Beautifully packaged, gorgeous blouse. Great website, easy to contact support and advice over the phone. Fantastic online shopping experience. Can’t wait to save up and buy again from Twenty.

April 25, 2022
The Brand Edit Store Ltd logo

Reply from The Brand Edit Store Ltd

Thank you for shopping with us Jenny and we are so pleased that you love the blouse. We hope to see you shopping again. Twenty x

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