Twiddy & Company Reviews 

1,301
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

Spent a week with family in Duck, NC at a Twiddy property. 2 weeks prior to our stay I began to receive emails from the company providing insight into the nearby area, the community itself, helpful ti... See more

Rated 3 out of 5 stars

Just spent a week at Felicity in Pine Island, overall the house was great, very clean and comfortable. Future renters should just be aware of a few problems. The kitchen refrigerator, a SubZero side b... See more

Rated 3 out of 5 stars

We stayed at the vintage views. Everyone should be aware that there is one bedroom that you step down into it. There is no warning, no sign, no bright tape across floor of doorway or anything. I fe... See more

Rated 1 out of 5 stars

WELL OUR TRIP TO OBX WAS FULLY PLANNED THRU TWIDDY....UNTIL THEY TOLD US 4 DAYS BEFORE OUR CHECKIN THAT OUR HOUSE DIDNT PASS CO INSPECTION! WHAT HAPPENED NEXT? IDK U TELL US...BECAUSE WE R SCRAMBLING... See more

Company details

  1. Vacation Home Rental Agency
  2. Pet-Friendly Accommodation
  3. Vacation Rental

Written by the company

With over 1,000 vacation rentals Twiddy knows the Outer Banks better than anyone. We've been providing quality vacation experiences, memorable Southern hospitality for over 45 years. Still family owned & operated.


Contact info

3.4

Average

TrustScore 3.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically takes over 1 month to reply

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3.4

All reviews

(1,301)

18 reviews in the last 12 months

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Rated 4 out of 5 stars

Twiddy is a great company to work with

Twiddy is a great company to work with. Unfortunately the house we re booked was unavailable after we secured it with a deposit. This caused us some distress and we had to gamble on an unfamiliar house. But all in all twiddy is a great company to work with!

February 27, 2020
Unprompted review
Rated 5 out of 5 stars

We have received exceptional help when…

We have received exceptional help when calling and the homes we have rented are always in A+ condition. Twiddy &Company is an excellent company to deal with. Thank you for your wonderful service.

February 27, 2020
Unprompted review
Rated 5 out of 5 stars

Best Rental Company on Outer Banks

Twiddy is always professional & very helpful with any questions you might have. The homes are always clean & if any issues arise they are taken care of quickly. I always use Twiddy when staying in the Outer Bank.

February 27, 2020
Unprompted review
Rated 5 out of 5 stars

We have used Twiddy & Co

We have used Twiddy & Co. for three years and have never been disappointed. They are extremely organized and helped us with every question or problem immediately. We will continue us to use them when we can!

February 27, 2020
Unprompted review
Rated 5 out of 5 stars

We have used Twiddy for many years to…

We have used Twiddy for many years to arrange our annual family "beachweek". We have never been disappointed. The office staff is very friendly and helpful. And on the rare occasions when there has been any equipment issue at the property, it has been promptly addressed.

February 27, 2020
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE FROM TWIDDY.

We have had excellent service from Twiddy for the past two years, and have booked again for this year. They are very helpful and addressed any small issues that came up immediately. Highly recommend them to anyone looking to rent in the Outer Banks area.

February 27, 2020
Unprompted review
Rated 5 out of 5 stars

Been going to the same Carova Beach…

Been going to the same Carova Beach home for years, renting through Twiddy, and have always enjoyed our stay. If we ever had any problems with the home, Twiddy has worked with us to ensure our satisfaction. Whenever I had concerns with hurricanes, condition of home, etc., they have taken the time to make sure my questions were answered and issues resolved to the best of their ability.

February 27, 2020
Unprompted review
Rated 5 out of 5 stars

Always Pleased

Have rented from Twiddy & Co. for a few years and have to say we’ve always been pleased. Professional, friendly, available to answer any issues that arise, and booking process is simple!

February 27, 2020
Unprompted review
Rated 5 out of 5 stars

Love Twiddy

We have been renting through Twiddy for a million years. Office staff is always professional and thorough before we get there and extremely prompt with any issues that arise while we are there. They are always sensitive to our needs.

February 27, 2020
Unprompted review
Rated 4 out of 5 stars

Very satisfied

Reservation process & check-in process very efficient. Loved the house, it was clean & well equipped. Only reason there are 4 stars is because we reported a broken door handle that couldn't be locked immediately when entering the property & although we received a reply thanking us for the report, it was not fixed during our stay & we felt very uncomfortable leaving the property unlocked when we left.
Appreciate that we could put a hold on the house for this year & we will be returning. Hopefully, the door handle/lock is operative.

February 27, 2020
Unprompted review
Rated 4 out of 5 stars

Our Go-To Rental Company

We’ve used Twiddy as our beach rental go-to for many years. Twiddy’s attention to detail about the reservations, follow-up and full service provide a sense of comfort to the rental experience. Responses to calls are handled quickly...electrical, HVAC, after-hours lockout, cleaning...we’ve experienced these and more over the years. Twiddy has always been quick to respond and resolve the problems,
Their standard for furnishings in each rental property has always ensured that what we need for a relaxing vacation is in that house and in good working order.
The only issue that has raised concern in the last couple years is the quality of the cleaning between rentals....crumbs on counter tops, dirt on floors, and most recently, the toilets had very definitely not been cleaned. A call to the office results in dispatch of a cleaning crew. However, on check-in day, when we’re moving our stuff in, making dinner, etc, the cleaner arrives at the most inconvenient time. They do arrive, but we shouldn’t be moving into a poorly- or un-cleaned house in the first place.

February 26, 2020
Unprompted review

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