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May 14, 2023
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Company details
Written by the company
An online clothing and giftware brand selling matching sets for his and her couples.
Contact info
Suite 2A, Blackthorn House, B3 1RL, Birmingham, United Kingdom
- 07379757321
- contact@twain.shop
- twiine.co.uk
3.0
Average
6 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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People also looked at
very polite
I missed the delivery, but with a bit of patience and communication they sent it back to me and I didn’t have to pay the delivery costs anymore. So good service and good quality pyjama’s.
x
happy customer :)
March 23, 2023
Unprompted review
Seller took the money but did not send…
Seller took the money but did not send the product and did not respond to emails requesting update. I had to pursue it through my credit card company.
January 31, 2023
Smooth and easy process
Smooth and easy process. Item arrived well packaged with ‘fragile’ written on all sides- which I appreciated. Side package arrived with giftbox option within and returns details. I can confirm that won’t be used.
Cheeky order for a stocking filler- very happy with my experience. Highly recommend!
December 22, 2021
Reply from Twain
Dear Ms KL, Thank you so much for your feedback! pleased to know your Inside Out Mug order was as expected. Have a wonderful Christmas you and yours! :)
Insufficient communication between…
Insufficient communication between order and dispatch
August 18, 2021
Nothing like they look on the website…
Nothing like they look on the website photos
The sizing is way out. I ordered a 34 waist which is my usual size and I could get in them twice nearly.
March 9, 2021
Reply from Twain
Customer received communication from Twiine throughout to rectify the problem. Customer was willing to receive a (free) replacement and to provide a feedback update on that.
Feedback update from customer was sent privately to Twiine on 26th March 2021:
"Evening
Yes thank you the replacement boxers are if high quality and a good fit"
A satisfied customer after all :)
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