Twinings Reviews 128

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

I hadn't tasted this tea for 30 years until recently, and it has completely lost its strength as a black tea and its bergamot flavor. It's probably because they've changed the formula and now it's... See more

Rated 2 out of 5 stars

The company has changed the packaging, is using what appear to be plastic tea bag packets instead of paper, and is the tea fresher for it? Quite the reverse. Pour boiling water over a new Earl Grey te... See more

Rated 3 out of 5 stars

Oh dear Twinings, what's happened? I've been drinking Earl Grey teabags for years without any problems, but now, every cup I have, the bag splits & there's loose tea at the bottom of my mug! Seems... See more

Rated 2 out of 5 stars

I wouldn't recommend this company. Spent over 50 GBP including two reduced boxed of truffles, which are Christmas truffles. These are out of date in December 2022, which means they can't even be given... See more

1.7

Bad

TrustScore 1.5 out of 5

128 reviews

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Rated 1 out of 5 stars

tasteless and odourless

I hadn't tasted this tea for 30 years until recently, and it has completely lost its strength as a black tea and its bergamot flavor. It's probably because they've changed the formula and now it's made with bergamot flavoring instead of oil. It tastes and smells practically of nothing; it only has a faint aftertaste of bergamot, but it's as distant to the palate as a galaxy.

It's a real shame, but this is a waste of money. It used to be delicious, and now it's a poor imitation of what it once was!

April 11, 2026
Unprompted review
Rated 2 out of 5 stars

Look at the low content of tea leaves!

.I just compared my Bigelow peppermint tea bag to the Twinings Lemon Ginger tea bag. I was appaled to note the tea leaf content was about half in the Twinings. I won't be purchasing this brand in the future! Not to mention it costs more than other big brands! My buyer's remorse is real especially with products that have supposedly been around for 300 years, and can't even put a decent amount of tea leaves in each bag.

April 4, 2026
Unprompted review
Rated 1 out of 5 stars

I love Earl Grey with Vanilla tea but what on earth is this stuff?

I love Earl Grey with Vanilla tea. I normally purchase a quality product from Malta but it is expensive with shipping on top. So when I saw Twinings Vanilla Earl Grey and it was on offer too - I wanted to grab all the boxes on the shelf, but decided to tread with some caution and purchased just two. I know being a Vanilla connoisseur, there are a lot of bad versions out there, from food/drinks to toiletries and perfumed products.

My review of this tea, is it is DISGUSTING!!!

1. It is weak and only enough for a little teacup; not a standard mug.
2. Earl Grey? What Earl Grey? I mean, where is it? IF you concentrate... there is just a faint taste of something that minimally resembles it somewhere in the background once the shock of the the gross so-called Vanilla registers.
3. Finally, the gross so-called Vanilla: it tastes cheap, synthetic and not like natural Vanilla bean. It is more like a wannabe butter taste with a spray of cheap vanilla perfume; the type you would expect to find in a cheap shower gel. You are left with a nasty aftertaste, too.
Who on earth are these people who approve these flavourings? By the way, I drink my tea black (as E.G. really should be drunk), so the nasty flavour really stands out and does not have milk to come to the rescue by dampening down the vile taste of the tea. This is not proper flavoured black tea - it is a concoction of chemicals in a tea base.

I hope Twinings reply to me so I can arrange to get a refund. I doubt the store will refund me for the one opened box and the other sealed. In the past, I used to buy their EG tea and always enjoyed it - until I switched to the Maltese superior Eg with Vanilla.

February 22, 2026
Unprompted review
Rated 1 out of 5 stars

False advertisement

They sent a "Standard international shipping" advertisement to my email and then refused to ship in any way other than DHL. Being asked why they don't stand by their word, they gave me a bunch of absolutely ridiculous excuses.

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

Item content was not as ordered

Item content was not as ordered, there was no mug in the uplifting wellness gift box. I've had no response from the query submitted using their online contact form, and emails sent to the contact email address bounced back as undeliverable!

August 18, 2025
Unprompted review
Rated 1 out of 5 stars

Twinning bad company

I received my order last Friday it was missing my white box so they resend a replacement but the black box I did receive I give to my sister for a gift but it's a empty black box so I have paid £72 for a empty black box because the replacement box twinning tea has called dhl to send it back to them so I'm having to do a charge back to my card for the full order very disappointed and upsetting its been it shows you what kind of a company you are dealing with when they don't respond to reviews? It says it all I have had to send a letter to the ceo mr olav silden today for him to get his customer service staff to sort out my problem its like sending coal to Newcastle?

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

Earl Grey tea is now tasteless and odourless.

The quality of Twinings' Earl Grey tea has reached their lowest point. It's just like drinking (expensive) hot water!
I started drinking Twinings Earl Grey tea back in early 1990s: I still remember the beautiful aroma that came even from the box. The smell of bergamot from the brewing tea was strong and intoxicating. And the taste!
Since a few years, both the taste and smell of bergamot have being disappearing little by little. So much so that 2 years ago I had to find an alternative.
A few weeks ago I decided to give Twinings another try, so I bought a box, full of hope. It was even worse than 2 years ago: absolutely tasteless! Zero! Nada! Slightly coloured hot water! (I can taste and smell everything else so it’s not me). I will never throw away my money and buy this tea again.

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

Bring back orange and lotus flower tea

For some unknown reason Twinings in their ivory tower have taken the decision to stop selling orange and lotus flower green tea separately. The company is still making it but you can only get it in a bundle with four other quite revolting mixtures. So if it is being produced for that selection box, why it why can we not have it separately. And why do big companies dream up stupid ideas without doing any market research snd finding out what their customers actually want to buy. There is no stock available in England now of orange and lotus flower tea and the cost of shipping it from American is prohibitive! I am reduced to drinking hot water which gets very boring after a while.

November 5, 2025
Unprompted review
Rated 2 out of 5 stars

I tried the peppermint tea

I tried the peppermint tea. I got the single packaged tea bags. Those were really good. But the next time I got them they were all in a box. I didn’t think much of the different packaging and made me a peppermint tea. Just finished drinking that one, and it kinda tasted like plastic? I don’t get how they taste different, maybe the longer they stay in the package the more different they taste. I had drinker the first batch of tea over a month after buying it, but the new batch I drank it the moment I took it home

November 5, 2025
Unprompted review
Rated 1 out of 5 stars

Time to spill the tea!

I only drink Earl Grey tea, and I have been a loyal Twinings customer for years. Unfortunately, it seems the recipe has been altered, producing a watered-down version that no longer satisfies my tastebuds. I now find myself needing to use two tea bags and even microwave them just to get my morning fix.

Why is the company no longer using bergamot oil? “Flavouring” is not the same - this is a nation of tea lovers, and we deserve a proper Earl Grey. Mixing in lemon peel with bergamot changes the classic character of the tea. This version is bland and over-complicated - what is this, Fifty Shades of Earl Grey? No. Classic Earl Grey should be black tea and bergamot oil, nothing else.

Until Twinings restores the brand’s name and the authentic recipe, I will be avoiding their tea.

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

The Metabolism tea

The Metabolism tea , with Mint :

I should’ve read the side effects before purchasing this awful product. The taste is awful but that isn’t the only issue. After drinking only half of their metabolism tea I got diarrhoea and was going to the bathroom about 12 times a DAY. I had to take two days off work because of my bowel problems and couldn’t leave the house. I would stay away from this product.

August 13, 2025
Unprompted review
Rated 2 out of 5 stars

New bags, worse tea

The company has changed the packaging, is using what appear to be plastic tea bag packets instead of paper, and is the tea fresher for it? Quite the reverse. Pour boiling water over a new Earl Grey teabag and the water slowly, slowly begins to turn light amber. It takes two teabags to get the normal color and flavor. I’m hearing the same about the newly repackaged Irish Breakfast: the tea is disappointing long-time users.

August 15, 2025
Unprompted review
Rated 2 out of 5 stars

Squashed order

Despite all the packaging, half the items I'd ordered were badly squashed. Packet of biscuits unpresentable. Teabags strewn everywhere. What a mess. The items were a gift too so it was hugely disappointing. Will not order from Twinings again.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great product & service

Twinnings six variety box gift set in a Twinnings bag, is an excellent product and makes a great present. Customer service was equally excellent.

May 19, 2025
Unprompted review
Rated 3 out of 5 stars

Oh dear, Twinings!

Oh dear Twinings, what's happened?
I've been drinking Earl Grey teabags for years without any problems, but now, every cup I have, the bag splits & there's loose tea at the bottom of my mug!
Seems like others on here have been having similar problems. I thought it was just an issue with a particular packet, but it looks like they're all the same! What a shame!
As someone else said, maybe they're using cheaper ways of making their tea bags. Too much competition from Yorkshire tea perhaps?

May 5, 2025
Unprompted review
Rated 1 out of 5 stars

Lemon and Ginger tea, be warned.

I have been drinking 2,3 or 4 mugs of Twinings Lemon and Ginger tea per day for many years. Coincidentally, or so I thought, my health has been getting progressively worse over the years. Increasing fatigue, heart palpitations, digestive issues, bloating, brain fog, constant cough and production of phlegm and night sweats. I had the idea that the ginger could be causing the night sweats so I stopped drinking the lemon and ginger. After 2 days the night sweats went away but to my amazement as the days past my fatigue went away, my digestive issues improved and whilst still coughing, the phlegm started to clear up. I am feeling incrementally better each day. I now realise that for years I have been slowly poisoning myself one mug at a time. This may only be lemon and ginger tea but it should be used with care, or in my case not at all.

April 2, 2025
Unprompted review
Rated 2 out of 5 stars

Twinings Tea Bag Disappointment

I have been drinking Twinnings ‘Earl Grey Tea’ for many many years but I may have to move to another brand. I noticed many months ago that the actually bag that holds the tea has fallen in quality, thinner and easily breaking up. I think they may be saving on quality as a lot of retailers around the world are doing due to the cost of living.

March 23, 2025
Unprompted review
Rated 2 out of 5 stars

Nambarrie no longer a 2 cup teabag

Hadn't bought nambarrie for a few years as my partner wasn't keen(to strong) but her son has grown to love strong tea and I suggested nambarrie because it was a nice 2 cup teabag. What's happened to the strong tea it use to be, it's no stronger than tetley, really disappointed. Twinings need to remove the strong from the description as it is no longer a strong cup of tea.

March 2, 2025
Unprompted review

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