Excellent resources, long time subscriber. Particularly useful for me as an advisory teacher who works in many different schools and across a number of key stages. Issue with my account/subscription... See more
Company replied
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Review summary
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Great customer service. I've been a member for around 20 years (on and off). The resources are pretty good - although sometimes need a bit of searching for something that is appropriate and free of mi... See more
Company replied
Twinkl has really gone above and beyond in terms of customer service. I was temporarily locked out of my account and the team was able to look into my problem and restore accessiblity within hours. It... See more
Company replied
Many thanks for your help. I really like Twinkl and their materials, which is why I created a Twinkl account. I signed in with my Apple account once without realizing it would create a subscription.... See more
Company replied
Company details
Information provided by various external sources
Twinkl Educational Publishing is an online educational publishing house, producing teaching and educational materials.
Contact info
Ecclesall Road 197, S11 8HW, Sheffield, United Kingdom
- twinkl.co.uk
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a problem with subscription and…
I had a problem with subscription and it was resolved by the team within an hour. All via 2 emails. Thank you Alyssa and Hendrika.
June 5, 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Iza,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that Alyssa and Hendrika helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
The Twinkle documents are very useful…
The Twinkle documents are very useful for teaching ESL students. They learn very quickly from the documents your website provides.
June 6, 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Fran,
Thank you for your review, we really appreciate it.
It is lovely to hear that you are enjoying the site and the resources you have explored so far :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Excellent customer service
Excellent customer service! The support team was very helpful, responsive, and professional. They answered all of my questions promptly and assisted me throughout the refund process. I appreciate their patience and dedication to resolving my concerns. Thank you for your outstanding support!
June 6, 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Jan,
Thank you so much for your review — we’re happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Twinkl went above and beyond...
I originally signed up for a free trial with Twinkl and, as often happens with a busy life, I completely forgot about it. About eight months later, I realised that I had never cancelled the subscription and had been making payments the entire time without noticing.
As soon as I discovered the issue, I contacted Twinkl. Their customer support team responded incredibly quickly and professionally. They explained that, in line with company policy, they could refund only the most recent payment. I understood their position and was satisfied with that outcome.
They also kindly offered me three months of free access after confirming that I had barely used the account. I declined the offer but mentioned that a full refund would certainly be appreciated, while also acknowledging that I understood the reasons they had given for not providing one.
After reviewing my account and verifying that I had genuinely never used the service, Twinkl went above and beyond. In a gesture of goodwill, they decided to refund the entire amount I had paid over those eight months.
That level of honesty, fairness, and customer care says a lot about a company's values. Twinkl could have simply followed their policy and left it at that, yet they chose to do what they felt was right. Experiences like this build trust, and because of how they treated me, I know I'll be using their services in the future as I continue my journey toward becoming a teacher.
May 30, 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Andres,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
The customer support staff was very… professional
The customer support staff was very helpful and respectful, we resolved my issue quite quickly
June 6, 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Lydia,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Excellent Resource for Teachers and Students
I have been using Twinkl for quite some time, and it has become one of my favorite educational resource platforms. The wide variety of high-quality worksheets, lesson plans, presentations, classroom displays, and interactive activities saves me a lot of preparation time and helps make learning more engaging for my students.
The resources are well-organized, age-appropriate, and cover a broad range of subjects and topics. I especially appreciate how easy it is to find materials that suit different learning needs and classroom situations.
One suggestion I would love to make is to provide editable versions for all resources wherever possible. Having the ability to customize every resource would help teachers adapt materials to their students' specific needs, curriculum requirements, and classroom contexts even more effectively.
Overall, Twinkl is an excellent platform that continuously supports educators with creative, practical, and reliable teaching resources. Highly recommended!
Twinkl has some of the best customer service I have experienced. Whenever I have a question or need assistance, the support team responds promptly and genuinely tries to solve the problem. Today, Alyssa and Amelia were incredibly helpful in assisting me with switching my email address. They guided me through the process smoothly and also helped me find the resources I was looking for. As an added bonus, I was given an extra month free, which was a wonderful surprise and greatly appreciated.
Thank you, Alyssa, Amelia, and the entire Twinkl team for your outstanding support and dedication! ⭐⭐⭐⭐⭐
June 5, 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Tanya,
Thank you for your lovely review, we really do appreciate it.
It is fantastic to hear that you are enjoying the site and the resources you have explored so far and that you are pleased with the support that Alyssa and Amelia provided :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Great customer service.
June 4, 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Tracey,
Thank you so much for your review — we’re so happy to hear that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Twinkl is a wonderful resource for…
Twinkl is a wonderful resource for teachers and tutors and their customer service is great also!
June 4, 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Maria,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the resources you have explored so far and that you are pleased with the support that the Twinkl Cares team provide :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Best online help I've ever had!
Fantastic help through the chat today - really understood my issue and went above and beyond to give helpful advice. Best customer service through an online chat I have ever received.
June 4, 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Jacko,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Fantastic app
Fantastic app for primary school practice! I use it regularly to print math and English worksheets for my children, and it’s been incredibly helpful. The activities are simple, educational, and easy to use. Highly recommended for parents who want extra practice materials at home!
June 3, 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the site and resources you have explored so far.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
They responded immediately with the…
They responded immediately with the initial and subsequent requests
June 2, 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Trusted educational resource site
I joined Twinkl in 2025 and have found their resources to be meticulously planned to align with students' schoolwork and be engaging for their age group.
Recently, I had an issue with a deduction from my account that I didn't authorize. I reached out via email and received a prompt response within 10 minutes, resulting in a quick refund. The customer service at Twinkl is top-notch—a solid 10/10!
I highly recommend their services to anyone in need of educational support.
June 2, 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the resources you have explored so far and that you are pleased with the support that the Twinkl Cares team provide :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Realised I had a duplicate account…
Realised I had a duplicate account after over a year and had been paying twice! I let Twinkl know and customer service were amazing and refunded 12 months of payments even though it was my fault for not noticing! I have only ever had positive interactions with this company and will continue to subscribe as they are not only helpful but their resources are fantastic! Thanks again!!
June 2, 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the resources you have explored so far and that you are pleased with the support that the Twinkl Cares team provide :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Customer service was really helpful
Customer service was really helpful. She solved my problem quickly. Thanks
June 1, 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Staff were very helpful
Staff were very helpful, professional and understanding when I had a query about subscription fees. All worked out well . Customer service is brilliant. Thank you
May 30, 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Personalized care
Great personalized care from Amy, Gemma, and Amelia! Excellent resources. Thanks!
May 27, 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Toby,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Amy, Gemma and Amelia helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Very happy
Twinkl offers a great service with varied resources.
Customer service prompt, polite and helpful,
Highly recommended
May 28, 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the resources you have explored so far and that you are pleased with the support that the Twinkl Cares team provide :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Extremely helpful
Extremely helpful. Managed my issue straight away. Amazing, Customer service. The lovely Kate ‘cares’ thank you again.
May 28, 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Danielle,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Kate helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
I cancelled my membership 4 years ago…
I cancelled my membership 4 years ago and every year they start taking money out again after assuring me they have wiped all my details.
May 27, 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Kip,
Thank you for taking the time to leave a review — we’re really sorry to hear you’ve been having trouble with cancelling your membership.
We’ve checked but haven’t been able to locate your query from you in our system just yet. When you have a moment, could you please reach out to us at twinklcares@twinkl.co.uk?
We’d love to help get this sorted for you as soon as possible.
Look forward to hearing from you,
Twinkl
Best school resources.
May 26, 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Ahmed,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the site and resources you have explored so far.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
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