Twinwoods Adventure Reviews 

556
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

My sister booked i door skydiving for my hen party which was supposed to happen April 2020. COVID reared it’s head and everything closed due to lockdown. We asked for a refund as we were not able t... See more

Rated 5 out of 5 stars

Well organised fun. Our kids & my husband who stepped in at the last minute when one of our lot broke their hand the week before they were due to fly (ages 15,17,19 and an old man) really did have an... See more

Company replied

Rated 5 out of 5 stars

Fantastic variety of activities! Twinwoods Adventure is a great place, with something for everyone. Our kids (15 and 11) did skydiving, surfing and the 125ft jump. They were buzzing for days an... See more

Company replied

Rated 5 out of 5 stars

We had an excellent family experience at Twinwoods and can’t thank the team enough for being friendly and fun while keeping us safe during the surfing, climbing and vertical drop. Our kids (6 & 9) kee... See more

Company replied

Company details

  1. Adventure Sports Center
  2. Gym
  3. Indoor Playground
  4. Spa and Health Club

Information provided by various external sources

Twinwoods Adventure is a multi-activity adventure site near Bedford that offers a range of thrilling activities for all ages.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

556 reviews

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4.4

All reviews

(556)

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Rated 5 out of 5 stars

Fantastic time

Fantastic time!
My daughter and friends laughed and smiled all the way through the tutor for the wave rider he was one nice chap who was fun and helped in all ways possible same for the climbing all in all, all the staff were helpful and just went that extra mile to make sure a good time was had, looking to book for another time soon maybe I will give the wave rider a go this time 😦🤣👍🏻
Thank you to all at twinwoods adventure 👍🏻👍🏻

October 11, 2021
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Reply from Twinwoods Adventure

Awesome!! Great review. Thank you so much. It means a lot to us at Twinwoods Adventure to get reviews like this. Be sure to tell your friends and we will see you back soon.

Rated 5 out of 5 stars

We had a great time indoor surfing and…

We had a great time indoor surfing and skydiving would highly recommend this place the staff are great and look after you keep up the good work guys !

October 11, 2021
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Reply from Twinwoods Adventure



Wonderful news that you had an amazing experience at Twinwoods Adventure. Glad we made it a great day for you.

Rated 5 out of 5 stars

Awsome birthday party for a 12 year old…

Awsome birthday party for a 12 year old child and friends. Indoor Body boarding and surfing. All the staff were amazing. The catering food was fresh, loads of selection. Mostly the activity coach Jacob was so friendly, fun, all kids had a fab time. Would love to return for the same and different activities again soon. Many thanks!!! 😊

October 11, 2021
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Reply from Twinwoods Adventure

We are so happy that you and your guests had a great time here at Twinwoods Adventure. Please tell your friends and we hope to see you again soon

Rated 5 out of 5 stars

Indoor sky-dive 10/10/2021

A great experience, but it was over far too quickly. We should have done this indoor sky-dive two-years ago to mark a landmark birthday for both of us, but those damned covid lockdowns kept getting in the way.
It was well worth the wait though, and now the rest of the family want to have a go as well.

October 11, 2021
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Reply from Twinwoods Adventure

Awesome!! Great review. Thank you so much. It means a lot to us at Twinwoods Adventure to get reviews like this. Be sure to tell your friends and we will see you back soon.

Rated 5 out of 5 stars

Great afternoon ☺️

October 11, 2021
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Reply from Twinwoods Adventure

We are so happy that you and your guests had a great time here at Twinwoods Adventure. Please tell your friends and we hope to see you again soon.

Rated 5 out of 5 stars

The skydiving activity was a fantastic…

The skydiving activity was a fantastic experience. Teenage son loved it. Thanks Twinwoods!

October 11, 2021
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Reply from Twinwoods Adventure

5** review!! Thank you so much. Hope to see you again soon at Twinwoods Adventure.

Rated 4 out of 5 stars

Great experience

Great experience! Had so much fun. So supportive as my daughter was scared and upset but reassured well.. great with kids

October 4, 2021
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Reply from Twinwoods Adventure

Thank you so much for your review. We are so glad that you had a great time with us at Twinwoods Adventure.

Rated 3 out of 5 stars

My first visit to a salt cave Twinwoods is a bit shabby…

My first visit place is a bit shabby and the outside is very shabby. Was told to arrive 30 minutes before our appointment for the salt cave so we did. Was kept waiting in reception for ages then asked to complete a form which took 2 minutes then told to go to the first floor where we stood for 20 minutes like lemons. The lady at the cafe bar said you can sit but we didn't want to mix as lots of youngsters and we were wearing masks. The first floor is where they do the surfing so its really really noisy just what you don't want before relaxing in the salt caves. We were asked twice if we were there for climbing. Ten minutes after our appointment should have started in the cave a young man arrived and took us down where we had been told to come up from it was a long walk to the cave. This young man could not pronounce any of the ailments that are relieved by salt and are listed on the salt cave entrance which we found unbelievable that he couldn't. We were also told we could leave our valuables in a room that wasn't locked !! The cave itself was ok but again a little shabby. The salt did seem to work but the experience wasn't great especially when we were told our time was up somewhat earlier than we had gone in. We had paid for 30 minutes but received 20.

October 3, 2021
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Reply from Twinwoods Adventure

Sorry to hear that your experience with us was not what you expected. We appreciate your feedback and we will investigate to try to make the experience better for our customers. We will contact you if we need to discuss this further.

Rated 3 out of 5 stars

The booking process was poor

The booking process was poor - our trip was cancelled twice at short notice with the staff pressuring to book an alternative activity to 'use' our money rather than lose it. On the day the booking was then incorrect leading to an uncomfortable conversation with the reception team. Not a good start! A would rate them 1/5 for customer service.
The sky diving itself was great fun and the instructor was very capable and skilled.

October 3, 2021
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Reply from Twinwoods Adventure

Thank you for your review and your honest feedback. I will pass on your comments to the relevant department to investigate and we will contact you if we need any more details.

Rated 5 out of 5 stars

I loved this experience

I loved this experience. The staff are very friendly. 5 ⭐️ ⭐️⭐️⭐️⭐️

October 3, 2021
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Reply from Twinwoods Adventure



We are so happy that you and your guests had a great time here at Twinwoods Adventure. Please tell your friends and we hope to see you again soon.

Rated 5 out of 5 stars

Lovely afternoon

Lovely afternoon, swimming, stem room salt cave,were all good , my daughter had an hour massage which she said hit the spot . Thank you will definitely book again

October 3, 2021
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Reply from Twinwoods Adventure

Wonderful news that you had an amazing experience at Twinwoods Adventure. Glad we made it a great day for you.

Rated 5 out of 5 stars

Surfing

My 8 and 6 year old had the best time EVER! They did the surfing experience and from start to finish it was great. The instructors were fabulous as were all the staff. I would highly recommend!

October 3, 2021
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Reply from Twinwoods Adventure

Awesome!! Great review. Thank you so much. It means a lot to us at Twinwoods Adventure to get reviews like this. Be sure to tell your friends and we will see you back soon.





Rated 4 out of 5 stars

Great fun indoor surfing

We had so much fun doing the indoor surfing as a group for my partner’s birthday. It was perfect for the adults and kids to all have a go and the instructors were excellent. The only reason I didn’t give a 5 star rating was that their wetsuits have definitely seen better days, several of ours had big holes in the back. This didn’t take away from our fun at all though.

September 30, 2021
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Reply from Twinwoods Adventure

Super review!! Thank you so much. We will pass on your review to the instructors. Hope to see you again soon at Twinwoods Adventure.

Rated 5 out of 5 stars

Amazing fun afternoon

Amazing fun afternoon. Escape room was fun for all the family then watching the kids surfing was great. Would highly recommend for a fun family day out

September 29, 2021
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Reply from Twinwoods Adventure

Awesome!! Great review. Thank you so much. It means a lot to us at Twinwoods Adventure to get reviews like this. Be sure to tell your friends and we will see you back soon.

Rated 5 out of 5 stars

An awesome day learning to sky dive

An awesome day learning to sky dive. Friendly and informative team putting us at ease.

September 29, 2021
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Reply from Twinwoods Adventure

Thank you so much for your review. We are so glad that you had a great time with us at Twinwoods Adventure.

Rated 5 out of 5 stars

Loads of fun

We had an excellent time surfing the indoor wave! Such a lot of fun for the boys (12 & 14) and me (43!)- it was a great activity to do together. The instructor was great too, and we all really enjoyed ourselves!

September 21, 2021
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Reply from Twinwoods Adventure

Awesome!! Great review. Thankyou so much. It means a lot to us at Twinwoods Adventure to get reviews like this. Be sure to tell your friends and we will see you back soon.





Rated 1 out of 5 stars

Not very nice experience

I been there two weeks ago with my wife and my son for swimming and I was shocked....!!!
Price went up (£12 per person) and the water was cold , coming out from the water the room was more cooler and very disappointed that sauna and steam not working (due to covid)
We wasted £36 for what?
Used to be our favourite place to go for swimming....
Not anymore, unless they will improve and they will refund my money 💸💰£36

September 20, 2021
Unprompted review
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Reply from Twinwoods Adventure

Good morning Alberto, we are sorry to hear this.

Our swimming pool drop-in prices have been constant since we have reopened at £12 per person, and our staff checks the pool's temperature daily using a digital thermometer, which never goes below 29.8 degrees.

Our sauna and steam room is temporarily closed; this is not due to Covid but because we had to replace the steam room door and completely refurbish the sauna to maintain a safe and healthy environment. We have this notice up on our website so that our customers are aware beforehand.

We are sorry to hear that you feel this way but thank you for your feedback.

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