Twisted Citrus Reviews 

2,092
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Completely magic. I live rurally in Northland so have had unfortunate experiences previously with long delivery times. I ordered the mixed fruit box on Wednesday morning, then I had to redirect it abo... See more

Rated 5 out of 5 stars

Over the year or so I have placed orders for myself and gift boxes for family, I have always received premium delicious fruit well presented and packaged. Top notch service, friendly and helpful 🙂... See more

Rated 5 out of 5 stars

Feijoa heaven so fresh, easy to order, packaged lovely and loved the Tea towel and chocolate/card made the experience TOP NOTCH. Feijoa themselves tasted like I picked it from the tree soft, fresh, ta... See more

Rated 5 out of 5 stars

I have had 2 orders now - Peacherines, and a mixed fruit box. Fruit has been of excellent quality, fresh, nicely ripened for me to use some immediately, the rest to ripen over a few days. Packaging... See more

Company details

  1. Fruit and Vegetable Store

About Twisted Citrus

Written by the company

MIX IT UP!
IT'S ORANGE
SEASON

And get a free gift and
free standard shipping
with your first order.

Shop now

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Twisted
Citrus

From orchard to door
as perfect as nature intended,
without leaving your house.

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Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,092)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I enjoyed the avocadoes

I enjoyed the avocadoes, the fruit... No so good, I have had better at a much more affordable rate from my local market gardens. Thank you

November 23, 2023
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Reply from Twisted Citrus

Hi Paul, Thank you so much for letting us know about this issue. I will email you so that we can remedy this issue. Yoko

Rated 5 out of 5 stars

good

good customeer service

November 23, 2023
Twisted Citrus logo

Reply from Twisted Citrus

Hi Teodora, Thank you for letting us know about this issue. We are so sorry that you are disappointed. I received your email and replied on 29/11. It might have gone to your spam folder. I will resend it to you. So sorry. - Yoko

Rated 5 out of 5 stars

Outstanding customer service.

My order now arrives on time as notified which caused issues late last year. The change of delivery providers is most welcome, - I wasted a lot of time chasing two consecutive orders that were not delivered as expected - the Couriers eventually delivered them 7 and 10 days late resulting in the summer fruit being ruined. The Twisted Citrus Team addressed the issue politely and promptly and without question. ⭐️⭐️⭐️⭐️⭐️

November 23, 2023
Rated 4 out of 5 stars

Supermarket fruit is NOT just what our fruit is like in NZ…

Twisted Citrus have always been very good to deal with and their communication and customer service is excellent. On my first order, because I asked not to receive a chocolate gift, they sent me a branded tea towel… I appreciated the gesture. As for the fruit, they have always been well packed and delivered in a timely manner. It’s interesting that when you do an online supermarket order, the fruit and vege you receive are always a bit of a mixed bag of good and not so good fruit. When I have ordered from Twisted Citrus, every single piece of fruit has arrived without damage from travel, despite being over a thousand kilometres away. There is always a hand written note too and two orders ago, I received a different type of fruit to try - Ugli fruit. It was so delicious, I ordered some in my next order. Now, is the fruit, the most affordable I can get? No. And sometimes I wish I could pick my own combo. But I know, at the end of the day, that every piece has been picked from a local orchard and that every piece arrives fresh and delicious. There’s no waste. Absolutely recommend Twisted Citrus - supermarket fruit is not “just what fruit is like in nz”… there are more options and far better quality out there and Twisted Citrus seems to pride themselves in demonstrating that consistently. Thank you.

October 29, 2023
Rated 3 out of 5 stars

A rotten fruit in the box

Unfortunately a huge fruit (I guess it was a sort of grapefruit) the size of my head, which took up a large amount of space in the box, was rotten on arrival. I’ll give this box order one more chance, but if any more rotten/off/old fruit is added to the next box, I will delete any future orders and go elsewhere.

October 23, 2023
Twisted Citrus logo

Reply from Twisted Citrus

Hi Sarah, Thank you so much for letting us know about this issue. We are so sorry about the rotten grapefruit or might be an ugli fruit. I will email you so that we can remedy this issue. Yoko

Rated 5 out of 5 stars

Excellent fruit gift box

I bought the fruit gift box and the recipients were delighted with the variety, freshness and great condition it arrived in. I was ordering from Melbourne to be sent to Christchurch and the whole process couldn’t have been better. Great communication throughout and the box was good value. I will definitely purchase again,

October 23, 2023

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