2&4 Pets Reviews 45

TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

The jacket took a fairly long time to arrive but once it did, I found the quality to be very good. The legs on the jacket are probably a little long for my little dashie but otherwise a great product.... See more

Rated 5 out of 5 stars

Definitely my new favourite dog brand! Such well thought out pieces that are functional and adorable with quality fabrics. As a fabric technologist I’m so impressed with the construction of the garmen... See more

Company replied

Rated 5 out of 5 stars

Over a week ago I purchased two items from 2&4 pets; both of them of high quality and above all my dog appreciates the comfort of his backpack 🎒 including his new pullover. The products have proved t... See more

Rated 5 out of 5 stars

This shopping experience has been incredible and smooth. I had a few questions about the sizes of the items I wanted to buy so I messaged them on Instagram. They were incredibly responsive and helpf... See more

Company replied

Company details

  1. Pet Store

Written by the company

A curated multi-brand store by the '2-legged ' for the '4-legged '. Explore our wide selection of exquisite and rare styles from around the world, specially chosen for your four-legged companions. Find unique and high-quality products to pamper and enhance the lives of your pets.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

45 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 2 out of 5 stars

Zero updates

Zero updates
Once you get the standard order email I’ve had no updates on where the parcel is. Still waiting now and it was not a cheap bowl.

September 23, 2024
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Reply from 2&4 Pets

Hi Leanne, thanks so much for your feedback! We have emailed a tracking number after the parcel has been dispatched. Maybe the email got lost in spam. The estimated delivery date at the time of your purchase was 30th September. We just checked your parcel with the Royal Mail tracking number, it says they tried to deliver your parcel yesterday (30th Sept) but no one was home. They will attempt to delivery again the next working day. If you need any assistance or have any concerns please let us know via email: hello@twoandfourpets.com or dm us on instagram @twoandfour_pets. We are here to help!

Rated 5 out of 5 stars

Great customer service

Such a great experience with this company. The original one I ordered was far too small so they sent out another. Great customer service to ensure I got what I needed.

July 1, 2024
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Reply from 2&4 Pets

Thank you so much!

Rated 5 out of 5 stars

Lovely items

Lovely items. I bought a recovery collar as my dog was pulling at a bandage on his leg and also the Noseworks sniffing toy which my dog LOVES! So engaging and he enjoys pulling all the treats out.

August 19, 2024
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Reply from 2&4 Pets

Thank you!

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