tymebank.co.za Reviews 

This bank has allowed my account to be hacked for multiple transactions. I reported the issue to their customer service and fraud department since the 29th November and still zero response. I believe they have staff that are defrauding customers of funds. I will be closing my accounts.

I am with Tymebank for five years and I think this is the best bank. The had some small problems but that's been sorted. Hackers cleaned out my account, but fraud department is busy helping me to get an new card and change my info on the app. I am waiting for the investigation then hopefully refund.

ACCOUNT FRUADED!!

I write this email in disbelive as yesterday my account was cleaned out R7860.00 IN LESS THEN 10 minutes. What shocks me the most is, the bank is meant to be digital, YET your system doesnt cater for any sort of alters or autho promots to client, to ensure the safe keeping of OUR MONIES. The most shocking part is that I was informed that I need to wait for 5 days for an investigation to be done, while waiting, HOW DO I PAY MY CURRENT BILLS??? WHY IS THERE PROCESS IN PLACE TO FAST TRACE SUCH MATTER, ensuring that I as a client i'm not let stranded and BROKE!!!

I demand that someone urgently contacts me, failing so, this matter will be escalated further.
STOP ALLOWING CRIMINALS TO STEAL OUR HARD ENOUGH CASH!!!

If there was a minus zero star i would've rate that to tymebank.

They are pathetic they are thieves they are crooks they are liars and they are scammers.
There's always a problem with the refunds i had ask them why my money has not been refunded in the 13-15 business days they always claim. And ive checked the app EVERYDAY for when the money gets refunded it is not then eventually after the 15 days they call and say the money has already been refunded then suddenly the notification shows up on the statement and i know it was not there neither the money becuz i checked. They notify you on the statement that ur money has been paid back. But it has not. The notification was there but no money so i advice you to check.

Then online purchases were made with my money and my account without my authorisation in a city i have never even been to and when i try to take it up with tymebank. They tell me they cant reverse the purchase or cancel the money and if i want to end it i have to pay a fee of R70 for the money they have lost and got stolen under their watch and security.

Like i said They are pathetic and the only thieves and i would drop their bank immediately

My husband is with tymebank. Few weeks ago his personal account has been put on debit hold, just before his monthly salary came in. Opened the business account and deposit some money in the after they activated his account(was about R3000). So we left the money there. Here by the 2/3 October 2024 there came money in the the business account and went out without our knowledge. Now both of the accounts is on debit hold. We have been calling and calling. My husband gave me power of attorney on his accounts and we sent them trough to them. Eventually we got hold off the fraud department and then this one guy came and tell me that they never heard off something like power of attorney. Anyway we still on debit hold and seems like they just don't care about it. Very unhappy with tymebank

Money was sent into my account with Correct account number and description on the the 6th of October 8pm ,even today money hasn't reflected into my account. I tried to call and still not helped

I'm extremely disappointed with Tyme Bank's services. Since opening my account, I've experienced unexplained deductions, despite not using my account. I've tried to cancel my account multiple times, but the issue persists.

Every time I deposit money, a significant portion disappears. For example:

- Deposited R200, balance showed R120
- Deposited R60, balance showed R5.54

The customer service agents promise to resolve the issue, but nothing changes. I'm frustrated and concerned about the security of my funds.

*Issues:*

1. Unauthorised deductions
2. Inaccurate account balances
3. Poor customer service

Capitec: 510926089 95368e9137578d3177eed15681160ea077c7 ……………………………………………………………………………..pB8CSXx0+DY

Due to your system error causing isses with transactions.
Payment amount: R99.00
Actioned on: 10 August 2024 at 20:46
Notification reference: 10082024/9261/610459
Payment type: Normal EFT

I have sent emails, whatsapps and posted on Facebook messenger asking for assistace and reversal / refund of my R99 with NO feedback/ acknowledgement/ comment from anyone.

To date no feedback received from Momo regarding my payment of 99 which was made which to date still has not been allocated or reversed.

I need URGENT feedback as to when the 99 will reflect back in my tyme bank account this has been ongoing for a week now, its unacceptable.

Stay Safe
Brumilda Blignaut
Contact 0738386855

Someone is using my ID number. I can't open an account. Customer service is pathetic. I had yet to receive a case number from Tymebank which I can take to SAPS. Everytime I contact Tymebank I have to listen to rehearsed apologies. That's where the customer service stops. Appalling.

I suspect someone who is using my beneficiary in a copy of my account details.Not only that but still feeling scared of my plan because this My also includes remote banking firmware version to confirm my attendance legit.

why the bank punish the account older with 24 horas x 2 tyme to no answer proper the questions
same questions is complicated like when you do last deposit our similar

I blem my myself by opening this account I don't want to lie since May 2024,I can't used my card I keep on phoning them with my airtime but I don't find any help am so stressed and tired for this now I wish I didn't put my saving there am frustrated with everything about this tyme bank,am pissoff I just want my money then am closing this account,

I want to share an unfortunate experience I had over the weekend. I was robbed and lost all my belongings, so I promptly contacted Tyme Bank to block my card and app. When I visited the branch yesterday, I received excellent assistance from a helpful ambassador named Sbusiso Vilakazi, based in Tshepisong. Unfortunately, he couldn't issue me a new card as my account was flagged for fraud. Sbusiso was kind enough to lend me his phone so I could contact the Fraud department, but it took me over two hours to get through. I had a difficult time with the consultants I spoke to, namely: Ayanda, Katherine, and Palesa. However, the last person I spoke to was extremely rude and unhelpful. Despite explaining my situation and successfully completing security verification, she was dismissive and told me to call back once I had a phone. This lack of empathy and assistance was disheartening. I'm grateful for Sbusiso's help and support during this difficult time. Moving forward I will be closing my account with Tyme Bank and will not recommend it to anyone due to the pathetic service receive from these consultants especially the last one I spoke to by the name of Philisiwe Ngcobo.

I have been using Tymbank for the past 5 years and have had no bad experiences while using Tymebank. I've had my work salary deposited into my Tymebank account. The interest rate is almost zero percent.
If Tymebank could only open up banking branches, it would be very convenient for Tymebank account holders to have walk-in branch...

Tymbank - If you want to donate money against your will.
I opened a cased of fraud with Tymbank's so-called anti fraud division who were supposed to investigate the circumstances of fraud that occurred on Mother's Day and 3 weeks ago and they have done absolutely nothing to assist and instead, they have made my life more difficult.

As soon as I had realised that my account had been hacked, I asked to block my account, which they did... But what they do not tell you unless you ask the question is that monies can still move in and out of your account. They also did not bother to block my card when I reported the incident.

When I reported the incident, Tymebank did not let me know the protocol of opening an investigation, knowing that I was in a state of panic and distress so I went back and forth to the police station. The first thing they should have done send me a statement with the transactions in question and when I report the incident to the police, I needed to ask for a copy of the affidavit and email it to them.

Then when following up on who would be investigating the incident at Tymbank on the 21st June, on two instances, I was cut off before I could get a name. On the third call, I was told that they can not provide this information over the phone. It's my account and underwent all the relevant security checks but they can not tell me who is handling the investigation.
On the fourth call, I was told that the case in what they call a view basket and it had not been allocated yet.
Then the fifth call, I was told that the investigator was Wallacs. The operator who handled this call was really good at victim blaming and reprimanded me because I asked valid questions that she had no answers to.

On the sixth phone call, I was not only give the same name of the investigator on this case, but was told that it had been allocated on the 18th May, which was hog wash because it was not allocated on the 21st May, so how is it that they now state it was allocated on the 18th May.

After running back and forth to the police station because Tymbank do not know how to advise their victims on what to do to open a case at the police station, I finally could send my statement to their ***** division. There is no automatic response when sending the email to them.
The next day, I resent it and found that Tymbank has listed my email address as spam through their server. Same goes for their service center and their compliance center.
I then sent a WhatsApp to their Tymbank number and I was asked went I sent the email. I let them know and they ghosted me there too.

My questions that I was scolded for asking were things like... How did the ****mer know my full name and surname and how did he know I banked with Tymbank? How did he know my card number and what transactions I had made before he had asked my security questions?

How is it possible that an investigation is done with out calling me to verify certain things with me. Had they called me, they would have been told that one of the operators that I had spoken to sounded exactly like my hacker.

The lady became so impatient with me and told me straight out that I would never see my money again. Their was no sincerity or empathy from her what so ever.

Why is there not better security on the Goalsave accounts? It should not be that easy to withdraw money from these accounts, yet it was done. Why can money still move in and out of the account after it's been blocked?

A person entrusts a financial institution with their hard earned monies and clearly your money is not secure and that a thorough investigation into the matter was not done by Tyme bank. No trace was done to the number of the fraudster.

Tymbank can not be trusted at all.

Tymbank's mission should to drive meaningful financial inclusion, by making banking more accessible to all South Africans, especially scammers!!!!!

Useless customer service, they don't even deserve one star... horrible customer service!!

I've been banking with your institution for over 2 years, receiving R350 grants every month since opening my account. Despite this, I've been unable to secure a loan from my own bank. It's disappointing because I believe I should qualify for some amount, even if R350 isn't substantial. Due to this experience, I've decided to switch banks.

I have been calling TymeBank for the past two weeks now asking them to unlock my account, since its on debit hold. For the past two weeks the consultants have been telling me that the matter will be resolved within 24 hours. Yesterday I need to use the money in my account but I couldn't access it because the staff at Tymebank is not doing anything to resolve my issue. Can you please assist as I don't even have airtime to call them anymore.
My name is Koketso Myeni and my numbers: 0733799099

Their app is user friendly, very secured, almost zero monthly installments and it provides you with almost everything would you expect to find in a banking app, from online payments to receiving your bank statements stamped in seconds. What i don't like about it is that it has no ATM's available