The price was great but communication not so great. The tyre tracking info not provided and the delivery man just left it on the front porch without a signature.
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Good product, quick delivery. Unfortunately, courier delivered tyres to a wrong address - was at home, no delivery, no email notification of delivery or update! Receiver came to inform me on the 3rd... See more
Excellent website and great prices. Did have a minor issue with delivery of the 2 tyres, they got separated and were delivered 5 days apart Otherwise all good.
Delivery was very quick and price was good. Would be 5 stars if price was cheaper and if delivery notification had been given before the day of delivery.
Company details
About Tyreleader.co.uk
Written by the company
Since our establishment in 2016, we have become a leading player in the European online tyre market. This success is based on the trust of many professionals and the preference of hundreds of thousands of consumers. Our reputation is built on three pillars: rigor, excellence, and competitive pricing.
Our expert teams are committed to offering you an exceptional customer experience, supported by efficient logistics and optimized processes, ensuring maximum satisfaction with every purchase.
Our commitment? To consistently offer you the best prices on the market. For your tyre needs, choose excellence and reliability by choosing our company.
Our expert teams are committed to offering you an exceptional customer experience, supported by efficient logistics and optimized processes, ensuring maximum satisfaction with every purchase.
Our commitment? To consistently offer you the best prices on the market. For your tyre needs, choose excellence and reliability by choosing our company.
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4.2
Great
29K reviews
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Very good service and value for money…keep up the good work.
Very good service and value for money spend.
July 5, 2026
Speedy delivery at a great price.
July 3, 2026
excellent and very quickly service
June 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Everything started well
Everything started well, with the tyre despatched quickly. But, after a missed delivery, I was unable to rearrange it due to the tracking number being untraceable.
This is in spite of emailing both Tyreleader, where I received dismissive Ai generated responses, and the courier company. We exchanged eight emails, and they attempted to do nothing to fix it. As after all, it’s impossible to get a parcel re-delivered when it doesn’t in the couriers system via the tracking number.
Essentially, the email assistance was very unhelpful throughout. With each party blaming the other.
Not a good experience at all. Left me in a bind without the tyre that I needed. Do yourself a favour, pay more elsewhere. Which is what I’ve had to do to get a tyre at the second attempt.
July 1, 2026
Unprompted review
Reply from Tyreleader.co.uk
We are sorry to read about this experience. A missed delivery combined with tracking that could not be traced is clearly not acceptable, especially when you needed the tyre urgently.
As you have already contacted us, we will prioritise your complaint internally so our after-sales team can review the delivery issue, the tracking anomaly and the exchanges with the carrier as quickly as possible.
We also take your feedback about the email support seriously and will use it to improve our service.
BE AWARE
Ordered tyres on 22/6 had an email from DX with a tracking number advising the tyres had been scanned in at there depot. Now 29/6 and still no update from DX. Have sent several emails to both Tyreleader and DX. I have been advised that DX need to confirm to Tyreleader that the goods have gone missing before they look at issuing a refund. Be warned if you are desperate or need your tyres quickly, if I had realised this I would have used and alternative company. Absolute rubbish customer service, stuck in the middle still awaiting my tyres and money already taken from my account. Can’t gat a definite answer as to when this will be resolved so can’t even source an alternative.
BE AWARE people 😡
UPDATE
The courier has confirmed the tyres have gone missing, Tyreleader are now telling me I can have a refund once DX have issued them with a credit note. I have received nothing yet and been advised they will review it again on the 6/7. Over a week now and they still have my money and no tyres 😡 legally I am the consumer and should not be waiting for DX to issue a credit note to Tyreleader, I should have been immediately reimbursed as soon as DX confirmed the tyres were missing.
June 29, 2026
Unprompted review
Reply from Tyreleader.co.uk
We’re sorry to read about this delay and the lack of clear answers.
As you have already contacted us, your request will be prioritised internally so our after-sales team can push the investigation with DX and get back to you as quickly as possible. A parcel showing as scanned at the depot with no further update for several days is clearly not the experience expected.
Transport delays can sometimes happen, but we fully understand your frustration, especially as you are left waiting without your tyres and without a clear resolution. Thank you for your feedback; it is taken seriously and helps us improve the way these cases are handled.
Ordering and payment was simple
Ordering and payment was simple, delivery was exact and prompt. All items great value !
June 20, 2026
Great service 👍
June 28, 2026
Trustworthy Company for sure
Website, easy to use.
Product availability superb at times of need.
Pricing, competitive.
Delivery, a bit slow, but thats the 3rd party courier not tyreleader.
Never had one issue at all, used a number of times now, and will keep going back,
June 28, 2026
As usual great service prompt delivery…
As usual great service prompt delivery at a great price.
June 27, 2026
Great service straight to our home no…
Great service straight to our home no issues very happy
June 19, 2026
All round excellent
All round excellent, from ordering to following day delivery. Communication was great on having small query. Will definitely use again, highly recommend.
June 11, 2026
The quick delivery and the tyres were…
The quick delivery and the tyres were in good condition when delivered. There was no errors in my specification.
June 25, 2026
Useless for home delivery
They use APC for delivery and only include 1 redelivery attempt. They do not permit APC to leave the item safe. Never using them again
June 24, 2026
Unprompted review
Reply from Tyreleader.co.uk
We’re sorry to read about your delivery experience.
Carrier conditions can vary, and safe-place delivery is usually subject to the transporter’s rules or a specific authorisation. If you have not already contacted our service après-vente, please open a ticket via your customer area or contact form so our agents can review the APC handling of your delivery and assist you appropriately.
Your feedback is valuable and helps us improve our service.
Cancelled order
Just received an email to say my order has been cancelled and have been given a credit note
If they cancelled the order I want a full refund (invoice number GB-0626-00678)
There is no human contact and no telephone number to resolve this issue. Having placed my order as guest the website will not allow me to log on to gather more information
The website is unusable if you have an issue
Here I am ........no tyres and no money and no response what so ever .....an absolute disgrace !
DO NOT USE
June 25, 2026
Unprompted review
Reply from Tyreleader.co.uk
We are sorry to read about your experience and understand your frustration.
Your order needs to be reviewed by our service after-sales team so they can check why it was cancelled, why a credit note was issued, and what solution applies in your case. Guest orders can also be handled: please contact us via our contact form or live messaging, quoting invoice GB-0626-00678 and the email address used for the order.
If you have already sent a request, your complaint will be prioritised internally for a faster review.
We also take your comments about guest access and the lack of direct contact seriously, as this feedback helps us improve our service.
Honest service fast delivery good…
Honest service fast delivery good prices.. Very happy with first purchase as well..
June 24, 2026
Incorrect info on website
Incorrect info on website. Lack of communication. Tyres were lost and took 2 weeks to find. No tracking info given to fitters.
Total shambles of an organisation.
Additional comment... i was in touch with customer services before I posted the original review. Their poor, unhelpful attitude, refusal to update incorrect information on their website and 'not my problem' response is the reason I posted.
So your comments below, do not fill me with confidence that things have changed.
May 20, 2026
Unprompted review
Reply from Tyreleader.co.uk
We are sorry to read about this experience. What you describe regarding the incorrect website information, the lack of communication, and the apparent loss of the tyres is not the level of service we aim to provide.
Please open a ticket with our service après-vente via your customer account if this has not already been done. Our team will then be able to investigate the delivery issue, check the tracking details linked to your order, and review why the fitting centre may not have received the necessary information.
All orders normally have tracking available, so if this was missing, that would need to be checked carefully. Thank you for your feedback, which helps us improve our service.
Good product, but problematic delivery!
Good product, quick delivery. Unfortunately, courier delivered tyres to a wrong address - was at home, no delivery, no email notification of delivery or update! Receiver came to inform me on the 3rd day that they had the tyres. Turned out that courier went to the wrong street with similar house numbering, delivered to the neighbour of the wrong address with same house number as mine and left the something for you card in the mailbox of the wrong address to collect the tyres from his neighbour. Tracking not straightforward- you have to visit their website, etc. Then my neighbour with the said house number didn't have the tyres, as they were on the wrong street thinking it was my street!
A call from the courier or an email notification of delivery who have been helpful!
June 16, 2026
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