Tŷ SA Serviced Accommodation Reviews 25

just a follow up for everyone from our past negative review.
I have taken legal action against TYSA. As you will see below, they falsely claim we did not notify them until 9:30am the day following our check in. Not true. We provided proof that we called them at approximately 7pm mere minutes after we checked in. The fact that they close and there is no after hours contact is on them. We suffered through the night…and they take no responsibility. I am sorry to see similar negative reviews from others also with no financial accountability from TYSA. What a garbage outfit. I promise to all others to make them change their ways. I don't care my cost...I will make them pay.

We travelled from overseas with young children and arrived to a property that was clearly not cleaned to an acceptable standard, despite a substantial cleaning fee being charged. Floors were dirty and sticky, cupboards contained food debris from previous guests, rubbish was left outside the front door, and the sofa was so stained and unhygienic that we had to cover it before it could be used. There was also hair and debris on pillows, grime along skirting boards, and a general lack of attention to detail that suggested systemic cleaning issues rather than an isolated oversight.
While cleaners did attend the following day and maintenance over the next 48 hours, this does not change the fact that we spent at least the first 24 hours of our stay in a property that was not in the condition advertised or paid for. We still had to clean ourselves simply to make the property usable. This loss of amenity and disruption to the start of our stay was never acknowledged in any meaningful way.
The option of relocation was raised only after we had already arrived, unpacked, and were trying to settle exhausted children following long-haul travel. At that point, moving properties was not a realistic or practical solution — our priority was getting the children rested, not packing up again to view alternatives. Offering relocation after arrival does not negate the fact that the original accommodation was below standard on check-in.
There were also numerous maintenance issues: broken and unsafe heaters, a broken coffee machine, loose fixtures, damaged blinds, a door handle coming off, dripping taps, broken airers, and a freezer with heavy ice build-up. One heater fell over shortly after being switched on, which was particularly concerning given we were travelling with a baby.
The beds (with the exception of one) were extremely uncomfortable, with mattresses clearly at end of life where springs could be felt.
Communication was slow over the holiday period and, although remedial action was eventually taken, there was a complete refusal to acknowledge any compensation for the period in which we paid for a service that was not delivered. The response focused strictly on policy rather than guest experience.
Additionally, the property is spread across three floors, which was not clearly disclosed at the time of booking. This is important information for families or anyone with mobility considerations.
Overall, poor cleanliness, poor maintenance, uncomfortable beds, and an inflexible approach to guest experience made this a very unpleasant stay. We would not return and cannot recommend this property or managing agent.

If I could leave a minus star review I would.
We booked a stay with this company through Airbnb
At first it was we was happy. But after a 6 hour drive and walking in to a house and ready for bed.
the bed was half broken. When we messaged at 10 o’clock we didn’t expect a response but to our surprise, we got a friendly response saying they would come round the next day and fix it while we was out… if only that was true. Or maybe they just couldn’t be bothered.
Lazy, unprofessional and just not bothered about customer care.

But it’s okay as long you don’t ask them to help you they won’t leave you a bad review 😂

Don’t stay with this company and or at least don’t complain about something. God forbid they have to get up and do something.

We arrived at the property we rented via Airbnb to find a broken bed that was unusable. I reported it to Ty SA straight away and was told they would contact the maintenance team to sort it the next day and to leave a key out. No one came. I was told after complaining that they never said anyone would show up and do anything about it so I shouldn’t complain that they left it!
I was then told 2 days after getting home from our stay that it had then been checked and they acknowledged the bed was broken but even so, they would not be issuing a refund. They suggested that I should have sourced alternative accommodation, with a toddler and elderly mother in law, late in the evening after waiting all day for no one to turn up and sort the bed. My mother in law slept on the sofa the following night as it was comfier than the bed in her room which felt like a plank of wood, and we couldn’t swap with her as our bed was broken!
The staff who communicated with me throughout this experience were rude and very unhelpful with a “not my problem” attitude.
The fact that people have had so many issues at their properties and they won’t even offer a partial refund as a gesture is honestly appalling.
Not to mention the lack of WiFi, a TV that you can’t use unless you log into all your own apps, dirty windowsills and worktops, broken drawers and cupboards….
The fact they think a broken bed is acceptable for someone to have to sleep on is beyond me.
The staff are antagonising when trying to aire your concerns and after I’d left a bad review due to their lack of accountability, their pathetic response was to leave a bad review for me too. Even though I had been quite calm and reasonable up to that point while trying to show my dissatisfaction of being expected to pay to sleep on a broken bed! I don’t think it’s unreasonable to expect a partial refund for this!? But no.
Thankfully Airbnb arranged a refund as they agreed this was not acceptable straight away.
This review will no doubt be met with a response filled with blame and attempts at clapping back as they cannot just apologise and accept a mistake has been made. They should just use these reviews as ways to improve their service, which is very much needed!
Unfortunate really as the property would be really nice if they’d just make a few adjustments, and had someone come and fixed the bed while we were there, I would have given a good review and looked past the other issues.
Shame they are just a greedy company that just cares about the money coming in and not the quality they are providing.

Added after response from TySa - the review they left on Airbnb was removed by Airbnb after it was found to be wildly incorrect and unnecessarily rude. This says everything! Airbnb did issue a refund as they agreed their behaviour and broken bed was not acceptable.

We've had the pleasure of working with Ty Stays on multiple properties, and they’ve consistently delivered an outstanding level of service. Their team is professional, reliable, and always quick to communicate, which makes a huge difference in ensuring everything runs smoothly.

They truly understand the importance of high standards in property management and guest experience, and it shows in the way they operate. We’d highly recommend them to anyone looking for a hands on, dependable management company.

We had a lovely stay with Tŷ SA Ltd and couldn’t be happier with the experience. The property was clean, well-maintained, and exactly as described. What really stood out was the team, they were incredibly efficient and quick to respond to any questions or requests, making the whole process smooth and stress-free. A professional service from start to finish. Highly recommend!

Over the last few years, I've developed a solid partnership with Ty SA that really hinges on good communication and mutual respect. This strong relationship helps us consistently go the extra mile for one another. Ty SA knows the industry inside and out, which boosts my confidence and makes me proud to support them as they work hard to deliver outstanding results for their varied clients. Working with such a dedicated and talented team is truly fulfilling. Everyone in Ty SA is driven by a shared goal of excellence, enthusiastically tackling every challenge.

We have been using TySA for nearly two years now and they are amazing. The communication is great, and when things do not go right as is the case with property, they resolve it pretty quickly. I would recommend them to anyone for Property management services and Management of Serviced Accommodation properties. Special shoutout to Rebecca and Holly who are a credit to TySA.

Our stay with Tŷ SA was a huge disappointment. The property didn’t match the listing — no proper Wi-Fi (just a weak hotspot), unusable TV, mould in bathrooms, dirty furniture, and unsafe features like algae-covered steps. Photos were misleading, and basic amenities like a working hairdryer for 8 guests were missing.

Worst of all, the host was dismissive and unprofessional. Despite sharing photos and videos on day one, our concerns were ignored and replaced with false accusations. We were even told to leave mid-stay — with four young children — without any refund.

We’ve filed a complaint with Booking.com and submitted evidence. Tŷ SA should not be allowed to market these homes as “luxury.” Until they fix their standards and attitude, avoid them at all costs.

I rarely write reviews, but our experience with Tŷ SA was so disappointing that I feel compelled to warn others.

We booked a property through Booking.com, trusting that the advertised amenities — including free *Wi-Fi, a dishwasher, tumble dryer, and comfortable family accommodation *— would match the high price we paid. What we encountered was the complete opposite:
• *Non-functional Wi-Fi* provided through a weak mobile hotspot
• *Unusable television* and zero streaming access
• *Mould* in the bathrooms, unclean furniture, and rubbish left in the garden
• Unsafe features like algae-covered steps and unstable blinds
• Only one filthy hairdryer for 8 guests in a 5-bedroom house
• *Misleading photos *that do not represent the property’s actual condition

Worse still was the host’s attitude. Our initial concerns were dismissed during a phone call with their team, and later ignored. While we provided detailed emails, photos, and videos — sent on day one — the host has continued to deny all issues, and instead tried to shift blame by *making false and baseless accusations *about our conduct. We were even told we could leave mid-stay (with four young children!) but wouldn’t receive a refund.

The lack of accountability, the unprofessionalism, and the *outright dishonesty* from Tŷ SA are shocking. This was supposed to be a special family trip — the first time we’d all come together in 14 years — and it was completely ruined by the poor condition of this property and the treatment we received.

*If you’re considering booking with Tŷ SA, don’t*. Their listings are misleading, their service is dismissive, and their response to valid concerns is to gaslight and accuse.

We’ve raised a formal complaint with Booking.com and submitted all evidence. Until Tŷ SA improves its standards and starts treating guests with basic respect, they should not be allowed to manage holiday homes — let alone advertise them as “luxury” accommodations.

I have been working with Ty SA for just over 4 years now and they are a pleasure to work with. Matt and Luke are a font of knowledge in the SA sector, and I have a great working relationship with Becky, Holly and Steph when we are going through the process of setting up properties ready for SA. Each property set up is a joy to work on with them and the girls always go above and beyond for their guests and landlords. I look forward to our next set up!

Great service through good communication and friendly staff - thanks especially to Holly and Becky!

We have been working with Ty SA for a few years and have got a great working relationship with them. The communication is clear and we always go that extra mile for each other. They are great at what we do and we enjoy supporting them to deliver exceptional results for their clients.

I’ve recently stayed in one of their properties and it was lovely. Great location, it had everything needed in the apartment and very clean. Will definitely book to stay again. Thank you!

Stayed with Tysa a few times and everything was ok or got sorted.
Recommended

Stayed a few times in Newport accommodation.
Any contact I made Team was very good.

I would be very careful if you rent your property to these. As soon as they take over they get industrial size bins for the rubbish that get emptied once a month and they absolutely stink. But probably the worst part is the fact that it's rented out to asylum seekers via the council, so if you like loads of mens hanging around outside your house then this is the company for you.

UPDATE.

You absolutely do rent out to asylum seekers, your tysa sign is literally outside my house next door, and there has been as least 3 different groups in there, in the last 12 months whilst waiting to be housed. The fact is, you wouldn't know who is in the property, as the business is ran by who ever owns the house. I can 100% say you are lying about not having asylum seekers in your properties, I'm literally living next door to them as we speak.

Don’t trust this company. We booked to stay at Riverside in Cardiff for my husband’s birthday. The apartment had only one window in the living room and it opened onto smelly dustbins. It was very hot when we stayed. There is no window in the bedroom and it was extremely stuffy. As we have breathing problems without fresh air we were unable to stay here. The agent offered no help and refused to return our money. The apartment was not fit to stay in and we had to book alternative accommodation. We called the agent three times, each time they promised to return our call with a resolve and they simply didn’t return the call. The agent cannot be trusted. The photos of the accommodation also had the colour boosted on the photos to make it more attractive. They really can’t be trusted. Beware.

I have been working with Ty SA for almost 3 years; very trustworthy to work with and has great client - and customer service. Highly recommended!

Since listing my property with TySA I have only positive feedback to give with no issues!

This is my first time in the serviced accommodation space and they’ve made everything so easy! Always on hand to answer questions and have kept my property well looked after between stays.

A great team and would highly recommend using them!