Uberkids Reviews 

13,542
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Incredibly impressed with the speed at which my order arrived. I was dubious as I had never ordered anything from this company before but everything went very smoothly. Of course as I was happy with m... See more

Company replied

Rated 5 out of 5 stars

Car seat ordered at 5pm on Monday, delivered at 10.30am Tuesday, with free standard delivery. Absolutely incredible service. Easy to navigate website and best price online for what I was looking at. W... See more

Rated 4 out of 5 stars

Accurate relevant information provided quick service Product excellent, good quality, sturdy -purchased for gift not given yet but sure it will be loved Have used before and will definitely continu... See more

Company replied

Rated 5 out of 5 stars

I needed to get a new car seat before travelling abroad. I had thought I could buy what I needed in a store, but they only had a display item, and said it would take 5 days to get one. Contacted Uber... See more

Company replied

Company details

  1. Shopping & Fashion

Information provided by various external sources

Uber Kids is the online destination store for everything you need to welcome your little one into the world whether it’s your first or your tenth! Independently run we sell pushchairs, car seats, nursery furniture and accessories from the most renowned children’s brands worldwide, all available for you to purchase safely online with 100% confidence and trust.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

14K reviews

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4.7

All reviews

(13,542)

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Rated 5 out of 5 stars

Ordered a bugaboo donkey 5 push chair…

Ordered a bugaboo donkey 5 push chair for my daughter. service was excellent came within 2 days, would recommend this company to anyone.

January 18, 2023
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Reply from Uberkids

Thank you for taking the time to write such a lovely review Deborah 😊

Rated 5 out of 5 stars

Brill selection of child car seats

Brill selection of child car seats, very good prices and quick delivery, I've stopped wasting time and shopping around as Uberkids is always where I end up make my final purchases!

January 12, 2023
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Reply from Uberkids

Thank you very much for your review, should you require any assistance then please contact us and we will be happy to help you 😊

Rated 4 out of 5 stars

Omission in product detail

Delivery response was outstanding but score marked down as the product detail did not mention the fact that 360 turn facility of the car seat may not function properly in forward-facing mode with the rear tether attached.

January 17, 2023
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Reply from Uberkids

Thank you for your review, it really helps us!

Rated 5 out of 5 stars

Express delivery

Express delivery, I ordered car seat on Tuesday at 4pm and received parcel next morning at 10 am. I’m really impressed

January 18, 2023
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Reply from Uberkids

Thank you very much, we aim to please 😊

Rated 5 out of 5 stars

Very easy return and refund

Unfortunately product was faulty and didn’t have the seat in stock that I wanted as a replacement.
But they made every thing very easy and seamless, I would definitely use again.

January 19, 2023
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Reply from Uberkids

Thank you Sophia, we would love to help you again in the future, should you need anything else 😊

Rated 5 out of 5 stars

Got a very good deal on a baby carrier…

Got a very good deal on a baby carrier which matched the same brand as my baby’s car seat. The communication was really good and the item arrived earlier than I expected. Great service

January 17, 2023
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Reply from Uberkids

Thank you for your kind words, Tiffany! Please feel free to contact us for anything else, we would be happy to help.

Rated 5 out of 5 stars

Amazing service

Amazing service, well informed and product arrived within less then 24 hours

January 16, 2023
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Reply from Uberkids

Thank you for your positive review Kate!

Rated 1 out of 5 stars

My purchase hasn’t yet arrived and…

My purchase hasn’t yet arrived and customer service hasn’t responded to my email

January 17, 2023
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Reply from Uberkids

Hello, Mrs Kaur.
Thank you for leaving a review and I am sorry to hear you have still not received your order. I have reviewed your account and it appears that our customer services team have since been in contact to provide an update on this. If you require any further assistance please contact our customer service team to discuss this further and to explore other options available to you. Many Thanks Uber Kids

Rated 3 out of 5 stars

No free returns

Very quick delivery, however I wouldn’t have ordered from this company had I known they didn’t do free returns. It doesn’t say on the website that returns are at the buyers expense. I now have to pay substantial costs to return a scooter. Unfortunately, has put me off ordering from this company in future

January 16, 2023
Unprompted review
Uberkids logo

Reply from Uberkids

Thank you for sharing your experience with us and taking the opportunity to provide feedback. We are always looking for areas to improve in and this has been passed to our web team to make this more transparent for our customers. Many Thanks Uber Kids

Rated 1 out of 5 stars

Still not got my parcel got delivered…

Still not got my parcel got delivered someone else parcel

January 16, 2023
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Reply from Uberkids

Hi Katrina, I am sorry to hear you have experienced an issue with your order. I can't see we have received any contact from you via phone or email regarding this matter. Please contact our customer services team so they can investigate this and look to resolve. Please either call: 01978 667903 or email customerservice@uberkids.com.
Many thanks, Uber Kids

Rated 5 out of 5 stars

Great company

Great price for my item, delivered within 2 days of online purchase, I had a phone call query that was answered in 10 minutes, I highly recommend Uberkids and will personally use them again

January 11, 2023
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Reply from Uberkids

Thank you very much for your positive review 😊

Rated 5 out of 5 stars

Easy, no hassle purchase

Best price at the time of purchase. Ordered Tuesday and arrived Thursday. Easy, no hassle purchase. Based on this experience I would have no hesitation in recommending and using this company again.

January 10, 2023
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Reply from Uberkids

Thank you, please let us know if you need anything else.

Rated 5 out of 5 stars

Great - so much cheaper than other sites!

Great. Ordered two things now. Both incredibly cheap for the item received compared to other stores and next day delivery! I thought at first it was so cheap it was gonna be a scam, but it wasn’t! Items arrived as described next day and could not be happier!! Thank you xxx

January 9, 2023
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Reply from Uberkids

Thank you for sharing your experience with us 😊

Rated 5 out of 5 stars

Excellent product

Excellent product, good quality, the best price, delivered promptly, great service all round. Thank you

January 12, 2023
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Reply from Uberkids

We are very grateful for your review, thank you!

Rated 1 out of 5 stars

Avoid UberKids - Customer Order number : UK2000316787

Avoid UberKids - Customer Order number : UK2000316787

I purchased a new car seat on 27/12/2022 for £250. The payment was pending for 7 days.

The payment was then cancelled and the £250 returned to my account on 06/01/2023 along with an email confirming that there was no stock available.

I then purchased another car seat from a different supplier on the 12/01/2023 which arrived the next day. I'd suggest going to John Lewis.

I then had my car seat from UberKids arrive today and they made a payment of £250 putting me in -£220 in my account which I have only got £50 in my savings.

I'm 2 and a half hoursaway from my home and will need petrol in order to make it home.

I've called UberKids and they couldn't care less. They said that they've fulfilled the order and it's in their terms to take payment but that I can return the item at my own cost for a refund... how very nice.

I'm now needing to contact my bank to reverse this payment in order to make it home.

This company is a disgrace and I hope nobody experiences this.

January 13, 2023
Unprompted review
Uberkids logo

Reply from Uberkids

Hello Mr McGann
We are sorry to hear that you experienced this issue regarding the purchase of your car seat. I believe there had been a misunderstanding regarding the pending payment held against your order and the automated update email that was sent to you to provide an estimated delivery date. I'm pleased to see you spoke to our Customer Service Team and later the same day also discussed this with our Customer Service Manager. It appears a resolution was reached at the time. Apologies for the frustrations caused. Please do not hesitate to make contact should you decide to return the Seat or if you have any questions or concerns in the future.
Best regards

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