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See what reviewers are saying

Rated 5 out of 5 stars

The shipping cost was high, however, the delivery time was just a week from USA to KSA. I'm very pleased. I tried to order from antoehr website and it kept cancelling the order automatically since US... See more

Company replied

Rated 4 out of 5 stars

I really like the quality and,The Compression Vest is comfortable, unlike cheap one. I compared it to weak Compression Vest in terms of shape and concealing breast protrusion, and this Compression Ves... See more

Company replied

Rated 5 out of 5 stars

They could established some reputation over the years they been at the market. The range of products is impressive, I managed to try peculiar brands that I never hear about before. The most important... See more

Company replied

Rated 5 out of 5 stars

It's awesome such convenient companies exist, I mean for shopping. Not only there is a delivery to any country in the world, literally, there is also a kind of protection in the form of 100% money ba... See more

Company replied

Company details

  1. Online Marketplace

Written by the company

Ubuy is Saudi Arabia's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy Saudi Arabia. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, HOng Kong and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in KSA. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy Saudi Arabia


Contact info

  • Damman Business Park, Novotel, Al Khobar-Dammam Highway, P.O.Box 9222, Dammam, 31413, 31413, Dammam, Saudi Arabia

  • +966 920033092
  • ubuy.com.sa

4.2

Great

TrustScore 4 out of 5

323 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I am using Ubuy from a long time and…

I am using Ubuy from a long time and found it good place to get things easier and trustworthy

June 6, 2022
Ubuy Saudi logo

Reply from Ubuy Saudi

Hello,

Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!

Best Regards,
Team Ubuy

Rated 5 out of 5 stars

Had a good experience with ubuy

Had a good experience with ubuy. I have ordered Xenvo Pro Lens Kit for my iPhone. It was delivered on time and one thing that I want you to notice is that there were no single scratch on the lens absolutely great packaging and delivery service. I will order more lenses from ubuy.

June 6, 2022
Unprompted review
Ubuy Saudi logo

Reply from Ubuy Saudi

Hello,

Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!

Best Regards,
Team Ubuy

Rated 5 out of 5 stars

I am thankful to all customer care executives at ubuy. They were amazingly quick and responded to all my queries in a great way. I have ordered from here various times. Each time their service improve

I am thankful to all customer care executives at ubuy. They were amazingly quick and responded to all my queries in a great way. I have ordered from here various times. Each time their service improves great way to go. Will recommend ubuy to others for shopping.

June 3, 2022
Unprompted review
Ubuy Saudi logo

Reply from Ubuy Saudi

Hello,

Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!

Best Regards,
Team Ubuy

Rated 5 out of 5 stars

Would recommend ubuy to all

Would recommend ubuy to all. Definitely, excellent delivery and customer care service saying on the basis of my experience.

June 2, 2022
Unprompted review
Ubuy Saudi logo

Reply from Ubuy Saudi

Hi,

Thank you so much for taking the time to leave us a 5-star review.

Best Regards,
Team Ubuy

Rated 5 out of 5 stars

I have done shopping for Bose Sport…

I have done shopping for Bose Sport Earbuds from ubuy. Need to say the delivery time was exceptionally good. There was a slight delay but got my product in hand and the quality was not compromised. I think it was a worthy shopping experience and will shop more from here.

June 2, 2022
Unprompted review
Ubuy Saudi logo

Reply from Ubuy Saudi

Hi,

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Best Regards,
Team Ubuy

Rated 5 out of 5 stars

Absolutely great customer service

Absolutely great customer service. The executive named Nikhil Sharma was very generous and helpful with all my queries regarding my purchase. He also tracked my order till it don't get delivered to me. Thank you buddy great service.

June 2, 2022
Unprompted review
Ubuy Saudi logo

Reply from Ubuy Saudi

Hello,

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

Best Regards,
Team Ubuy

Rated 3 out of 5 stars

High customs

High customs
Delay in delivery

May 27, 2022
Ubuy Saudi logo

Reply from Ubuy Saudi

Hi,

Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. We have shared the feedback with our team, and we will improve on the same.

We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.

Best Regards,
Team Ubuy

Rated 5 out of 5 stars

Excellent site..

Excellent site... Every thing available, good prices, fast processing, and shipping,with a good courier company , thank you

May 27, 2022
Ubuy Saudi logo

Reply from Ubuy Saudi

Hi ,

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Best Regards
Team Ubuy

Rated 5 out of 5 stars

I have done shopping at ubuy a lot

I have done shopping at ubuy a lot. Last week I have done shopping for PAPAISON Inline Skates. I am a big fan of roller skating and want these skates for a good skating experience. ubuy has made it possible thank you for your services.

May 27, 2022
Unprompted review
Ubuy Saudi logo

Reply from Ubuy Saudi

Hi,

Thank you so much for sharing your 5 Star experience with us. We hope to see you again soon.

Best Regards,
Team Ubuy

Rated 1 out of 5 stars

High prices and difficulty finding the…

High prices and difficulty finding the product, we spend a long time searching and repeating the search several times until we find what we want!

May 26, 2022
Ubuy Saudi logo

Reply from Ubuy Saudi

Hi,

Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. We have shared the feedback with our team, and we will improve on the same.

We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.

Thanks & Regards,
Team Ubuy

Rated 1 out of 5 stars
Ubuy Saudi logo

Reply from Ubuy Saudi

Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. We have shared the feedback with our team, and we will improve on the same.

We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.

Best Regards,
Team Ubuy

Rated 5 out of 5 stars
Ubuy Saudi logo

Reply from Ubuy Saudi

Hello,

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

Best Regards,
Team Ubuy

Rated 5 out of 5 stars

Excellent

Excellent
Satisfied from service
Trusted👍
⭐⭐⭐⭐⭐⭐

May 20, 2022
Ubuy Saudi logo

Reply from Ubuy Saudi

Hi,

Thank you so much for taking the time to leave us a 5-star review.

Best Regards,
Team Ubuy

Rated 2 out of 5 stars
Ubuy Saudi logo

Reply from Ubuy Saudi

Hello,

Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. We have shared the feedback with our team, and we will improve on the same.

We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.

Best Regards,
Team Ubuy

Rated 1 out of 5 stars

Never Try UBUY

Never Try UBUY.
I pay for the express delivery, and I received the material after 45 days, and also I ordered 2 packages, received only 1. after the complain, they simply reply, we can do the refund, like seriously, are you shitting on me... UNPROFESSIONAL PEOPLES. Never Trust on UBUY.

May 19, 2022
Unprompted review
Ubuy Saudi logo

Reply from Ubuy Saudi

Hello,

we are really sorry to hear that. Please accept our sincere apologies for the inconvenience caused to you. We request you to please let us know your query in detail along with the order number at info@ubuy.com. Our team will look into the concern. Thank you once again for your valuable feedback.

Best Regards,
Team UBuy

Rated 5 out of 5 stars

I am a frequent shopper and do online…

I am a frequent shopper and do online shopping a lot. I have placed an order for a sweatshirt and got it delivered quickly the quality of the clothing was good. Writing the review while wearing it. Good shopping experience.

May 17, 2022
Unprompted review
Ubuy Saudi logo

Reply from Ubuy Saudi

Dear,

Thank you so much for taking the time to leave an excellent rating. We really appreciate it. Please let us know what we can do for you in the future.

Best Regards,
Team Ubuy

Rated 5 out of 5 stars

best website that has everything

best website that has everything. but some items are restricted and the shipping cost is too high

May 5, 2022
Ubuy Saudi logo

Reply from Ubuy Saudi

Hi,

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

Best Regards,
Team Ubuy

Rated 1 out of 5 stars

Paid for a fast delv because im…

Paid for a fast delv because im travell8ng and till now I didnt recieve my order!!

May 4, 2022
Ubuy Saudi logo

Reply from Ubuy Saudi

Hello,

we are really sorry to hear that. Please accept our sincere apologies for the inconvenience caused to you. We request you to please let us know your query in detail at info@ubuy.com. Our team will look into the concern. Thank you once again for your valuable feedback.

Best Regards,
Team Ubuy

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