UFX Reviews 

188
•
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

So eone should train "juniors" that pressure selling is illegal, the bombardment of phone calls is unreal, i have blocked there number they now call from mobiles or no caller ID this is after i hav... See more

Company replied

Rated 1 out of 5 stars

Avoid at all cost unacceptable experience They do not answer any calls the phone may ring for ever or they could pick and hang up immediately. The app is not secure with unauthorised transactio... See more

Rated 1 out of 5 stars

I signed up yesterday at UFX and they are calling me almost every hour since two days to give me an investment advise or explain me "their" investment strategy. I explained to all the calling agents... See more

Company replied

Rated 1 out of 5 stars

Registered with them then checked reviews and unsavour behaviour. Did not invest after reading about their bad dealings . But one man , cannont mention his name from UFX continually phoned back w... See more

Company details

  1. Finance Broker

Information provided by various external sources

UFX uses a cutting-edge CFD trading platform and tools. With UFX you can trade a huge variety of CFD assets like Currencies, Stocks, Indices, Commodities, and ETFs.


Contact info

1.1

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TrustScore 1 out of 5

188 reviews

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1.1

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(188)

1 review in the last 12 months

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Rated 3 out of 5 stars

Do Your Due Diligence

Before opening an account and long before risking your money, please do a little due diligence:
1) Does the company have an address?
2) Who regulates it?
3) How come you are receiving sales calls?
4) Does the information on the website inspire confidence?
5) Is the information stylishly presented rather than informational?
6) Can you paper trade before risking real money?

Then STOP and THINK!

Would you give your money into the safekeeping of a total stranger you just met on the street? If the answer is “yes” then please consider the following:

If you are still tempted into the very risky trading world, do a course, created by a successful trader, who does not stand to gain from your actual trading: a) learn a system and how to protect your capital; b) open an account with a reputable company; c) paper trade until you are confident that you know what you are doing; and then, d) create a bank with a sum of money you can easily afford to lose; e) work the system you have learned; f) don’t let emotion cloud your judgement; and finally g) enjoy your trading! If you don’t enjoy what you are doing and you worry, it’s not for you.

December 14, 2017
Unprompted review
Rated 4 out of 5 stars

I really liked the simplicity of the …

I really liked the simplicity of the site. I had no problem understanding and using it at all.
I did need some help with one of my investment and it took them a bit too long (4 days) to respond... But as soon as I got one they were really helpful.

December 13, 2017
Unprompted review
Rated 1 out of 5 stars

this company is awful

this company is awful. They call me 15 times a day even though they promised me not to call me again during each call. They constantly cold call me.calling me at early hours and different times of the day. I have no interest in this product so quit cold calling me. If you sign up you will be bombarded with calls which will drive you crazy. There is no way to stop them despite contact with them many times to stop.

November 28, 2017
Unprompted review
Rated 4 out of 5 stars

UFX don't Knock them till you try them

I have been using UFX for the last few months,
I have made a good few profits and also loss trades but Practice makes perfect.... I have been using there new MT5 which is great... also i have done a few withdrawals.... with no problem

November 26, 2017
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost

Avoid at all cost
unacceptable experience
They do not answer any calls
the phone may ring for ever or they could pick and hang up immediately.
The app is not secure with unauthorised transactions. No help or response from them.
Not based in the UK and keep lying about their location.
Not regulated in the UK.

November 17, 2017
Unprompted review
Rated 4 out of 5 stars

After being uncertain for about half a …

After being uncertain for about half a year I decided to invest my money and chose UFX platform.
My investment has grown, not in millions, I'm not a billionaire now and do not own a yacht, but so far it's been working for me...

I'm still new to this world so I'm no professional but I don't see any problem with this platform so far + I really like their website design!

November 15, 2017
Unprompted review
Rated 1 out of 5 stars

I had a bad experience with UFX

I had a bad experience with UFX , I followed the instruction of their trainer I lost everything . Bad experience advice be careful from this company.
I assume my naivety and my trust in them .

November 13, 2017
Unprompted review
Rated 4 out of 5 stars

Easy to use platform

I have a lot of friends who are in the business of trading and they got me on board recently. I still have a lot to learn and I am taking my time, making small investments. I will say that the platform is easy to use, especially for someone like me.

November 7, 2017
Unprompted review
Rated 1 out of 5 stars

Ultra aggressive tactics

Ultra aggressive tactics. You will be bombarded with multiple sales calls.

TrustPilot have told me that using certain letters might cause o££ence to some readers so I had to change this. Bit odd i know, but here's my review below

I had asked on a number of occasions for calls to be stopped, all requests ignored. Most recently the sales agent re£used to stop calling me, I asked to be put through to his manager, he re£used. He then told me I could "£*** **££"[ extreme expletive deleted that TrustPilot would not let me post] and that I would continue to receive calls".

If this were a UK company it would have been closed down. Simply search this company to see their reviews for other people's opinions, . A totally disreputable company that lots of people have very strong feelings about.

This company tried to get this post removed. I simply provided evidence I was a customer to Trustpilot. I will now post the same review on other sites of my experience to alert potential clients of their attitude to customers.

This company has a very big problem.

September 22, 2017
Rated 4 out of 5 stars

Good customer service

Although I haven't deposited yet, I have to say that their customer service is very helpful. I've been on several platforms but haven't received this type of service. I know several people that are trading with them and they seem happy enough.

September 20, 2017
Unprompted review
Rated 3 out of 5 stars

I started with $500

I started with $500
I made two investments, one increased one decreased!

The problem is that you don't buy stocks, when crude oil went down I believed I would hold on until it rose again which is is now ... but they continue to take your money away and it doesn't matter how well the other investment is doing (1000+) I am still $100+ in debt because I closed down the bad deal but didn't get the cost of those shares back into my account. Once I stopped the positive deal the balance was paid into my account!

I have withdrawn my investment and steadily growing from my $400 profit

September 20, 2017
Unprompted review
Rated 5 out of 5 stars

New to trading

My friend told me about UFX, I was skeptical about trying them, heard too many bad stories about these trading places. I'm only in my second week but have seen some profit. I'm not a computer genius so I was worried that I wouldn't understand how to use the platform, but it's easy to use. So far, so good for me.

September 12, 2017
Unprompted review
Rated 5 out of 5 stars

The broker is very good

The broker is very good. I dont know why people are writing bad comments for them. After my account got verified i deposited $505 and now trading well with the broker. The most interesting thing i found with the broker is that they provide personal trainer who helps to get best out of the market. Simply a good broker with outstanding trading platform and great number of trading instruments.

September 4, 2017
Unprompted review
Rated 1 out of 5 stars

Very high speculation and unreliable …

Very high speculation and unreliable analysis
I lost $6000 because of their unwise and un calculative advise.

They are gamblers not true analysts, they don't recommend using stop loss feature , and when your account goes very low they will ask you to deposit extra fund.

August 23, 2017
Unprompted review
Rated 1 out of 5 stars

very high minimum line for trade

very high minimum line for trade, careless customer service, endless phone calls, closing part of a trade is not available, in my case transfer made in EUR while account is in USD which caused loses in each transfer because of different exchange rate, trades in currencies have expiry date of 90 days then close automatically

August 19, 2017
UFX logo

Reply from UFX

Dear Client

Please contact us at support@ufx.com so that we can try and assist you with your complaint.


Thanks,
Alex Reynolds
Client Complaints Officer

Rated 1 out of 5 stars

Non-stop sales calls for months

Constant calls for months after simply registering with the site. I decided it wasn't for me and went with a different company. Now for over 5 months, I am getting calls from different sales people at UFX. If I don't answer the call because I'm busy, they will call back 3 times in a row. I've repeatedly told them I not interested in pursuing trading with them, but a few days a later, a different sales person will call. I've blocked multiple numbers from them, yet they always manage to use a new one. I'm afraid to answer my phone now because there's a high probability it will be UFX.
Overall, a terrible experience and a mistake to ever create an account.

August 16, 2017
UFX logo

Reply from UFX

Dear Client

Please contact us at support@ufx.com so that we can try and assist you with your complaint.


Thanks,
Alex Reynolds
Client Complaints Officer

Rated 1 out of 5 stars

bey bey UFX

after 5 years of trading with UFX, I decided to stop trading with them, the main reason for that is the bad customer service with very low response and sometimes no response at all.

Suddenly the system upgraded my account and I become unable to trade with any asset until I add more funds to my balance (maybe 30 times more as usual), I sent them a request to check what happened but no response, even my personal account manager ignored my case!

Anyway I requested to withdraw my balance and it took almost 5 working days only to accept my withdraw request, at the end they sent the money with crazy exchange rate that I almost loose 25% of my original capital.

My review criteria:
- very slow Withdraw request acceptance.
- bad Customer Services, when you open a case sometime you will not get reply.
- Exchange rates are not match the market price.
- changing account type without notify you, even you cannot know what is your current type in the profile.

July 13, 2017
UFX logo

Reply from UFX

Kind sir,

Thank you for being our client for so many years and thanks for bringing up your concerns with our service. We regret the fact that eventually you did not enjoy our full scope of services. To answer some of your claims, we would like to stress that our customer support have handled several cases where you asked for assistance and our records indicate that you were never ignored. As for your claim about the delay with your withdrawal - All withdrawals are conducted with accordance to our standard practice. As a client of UFX you have had 17 different withdrawal requests along the years - all executed on a timely manner and all delivered with accordance to your request apart for the last one where there was a delay of one business day in delivery time, for which we apologize. UFX does not charge any fees/commissions for withdrawals, please check your fees claim with your bank or credit card company. As mentioned, you have enjoyed our withdrawals on numerous occasions and never had any complaints about exchange rates or delivery times.

Thanks again for being our client for so many years, it is unfortunate that we could not keep you as a satisfied customer. It was always our pleasure serving and assisting you.

Good luck

Rated 1 out of 5 stars

UFX who's playing who?

As long as you are aware that the sole purpose of UFX is to take your money, you will not be surprised or disappointed.
They have a particular M.O which goes as follows:
1) Constant phone calls or emails
2) Attempt to get personal information from you (family etc)
3) Some good trading advice initially which will see you make substantial profits. ......Objective: put more money into your account.
4) The one trade that puts your account in jeopardy and requires that you deposit money to keep the trade open (this will work out if you put enough money in, but if you don't you will lose your account). ....Objective: put more money into your account
5) Difficulty in withdrawing any money, esp if it is more than your initial deposit.
6) That "Once in a lifetime" opportunity. It may be an election, Brexit, a historical high of the Dow Jones or some other event. You will be pressurised into 'taking advantage' of this move in the market....Objective: put more money into your account.
7) Psychological techniques. Your "trainer" will speak to you about gaining money to 'look after your family/retire/help people/ buy your dream house or car'. In fact he will say anything that will push your particular psychological buttons. This will be gained from the personal information that he has gained from you during numerous phone calls and emails... Objective: put more money into your account.
These are just some of the techniques they use. Remember these people are not honest. They are devious and are playing the long game.... they know that the longer you trade with them the more likely they are to get your money.
My "trainer" was a man with absolutely no social media footprint. No Facebook, LinkedIn, Twitter, Instagram...nothing!!! I suspect there is a good reason for that. In fact I am sure than none of the UFX trainers have a social media presence.
I have nothing against my trainer but I am not sure how he or his colleagues sleep at night. What goes around however, will come around its just a matter of time.
Trade with UFX if you want to but be aware that it will be them that will be playing you.
Advice: AVOID AT ALL COSTS or IT WILL COST YOU

May 6, 2017
UFX logo

Reply from UFX

Dear Client

Please contact us at support@ufx.com so that we can try and assist you with your complaint.


Thanks,
Alex Reynolds
Client Complaints Officer

Rated 1 out of 5 stars

Morons

So you join this company being told you will get training. WRONG
Trainer is someone who tells you every time they call that you need to put more money in.
Training consists of recieving e mails every few days with statements like " are you ready to ride this wave?" OR "the train is gonna leave the station" having no idea what on earth they are talking about.

If you have a problem. Nobody is available to answer the phone.

At random their program will close and when it reopens your money is gone.

February 4, 2017
UFX logo

Reply from UFX

Dear user

Please contact us at support@ufx.com so that we can try and assist you with your complaint.


Thanks,
Alex Reynolds
Client Complaints Officer

Rated 1 out of 5 stars

Annoying endless calls

I signed up yesterday at UFX and they are calling me almost every hour since two days to give me an investment advise or explain me "their" investment strategy. I explained to all the calling agents that I'm not interested in any advise and that they should remove me from that list. But it didn't worked until now. Besides, they are really rude and bearish when you tell them that you are not interested in their advise and/or strategy...

Avoid that pseudo-CFD broker. They will lead you into deposits and investments you don't want...

December 15, 2016
UFX logo

Reply from UFX

Dear user

Please contact us at support@ufx.com so that we can try and assist you with your complaint.

Thanks,
Alex Reynolds
Client Complaints Officer

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