UGG Reviews 

The Worst Company EVER!!
SHOCKING CUSTOMER SERVICE from UGG. Parcel went missing - left in an unsafe place apparently, although my instructions were to leave with my neighbour, not outside the front of house as the front of house is a public footpath!!! UGG will not take responsibility for my parcel that I never received. Numerous Emails reaching out and over a week wait for each reply! This was a Xmas purchase which has resulted in the worst online shopping experience to date. Never again ---- UGG you have officially ruined Xmas for me. Where is my item?
AVOID AT ALL COSTS!!!

Ordered some slippers as a Xmas present 🎁 2 weeks ago and they are still across the ocean wish I had ordered from another outlet as now they are saying will arrive in January, so no xmas present for my daughter , I never imagined ugg were like this and won't be shopping on this website again , they should tell people that the products take a month to arrive ... shocking service ...edit they are from Australia 🇦🇺...the tracking says new Zealand..they have arrived on 28th Dec and are genuine but super slow delivery

SHOCKING CUSTOMER SERVICE from UGG. Please buy at your own risk. Parcel went missing - left in a unsafe place and UGG have turned a deaf ear. Two days of reaching out and nothing and don't even get me started on DHL - this was a Xmas purchase which has resulted in the worst online shopping experience to date. Never again ---- UGG you have officially ruined Xmas for me. Where is my item?

Just a crap experience the UGG boots that I ordered on the 12th of December have gone missing DPD don’t know where they are. Ugg Don’t know where they are and they won’t give me a refund until they’re found so I’m now out of pocket as well as not have any boots. Customer service is shocking no one willing to help. I will never order anything from again and I will tell everybody that I know to do the same.

Placed order on 6th December and goods are still at airport in australia on 19th. Customer services said sorry but we are busy. I wished i had not place the order.
Never again

This is an update to my review on the 3rd dec. Anais from Ugg emailed me after I left the review and sorted the problem out , she could not tell me why it had happened but did refund me for the slippers and sent me a 15% discount code , I re ordered and did receive these slippers. They still need a better way to contact customer service as I shouldn’t have to resort to a bad review to get anywhere it’s not good for Ugg or for my stress levels!

If there was less than one star I would go for it. I ordered online on Black Friday and have still not had my product. They have taken my money. You cannot track the order as the website sends you in loops and the delivery status shows as the order is processing. I tried to email them no response. Also what makes it even worse is that the website is claiming that is you order online the product will be delivered before Christmas. I ordered on 29th Nov and today it is 17 December. Horrendous!!!!!!!!!! DO NOT PLACE AN ONLINE ORDER EVER!!!!!!! No number to call, nobody responds to email. Worst of all no boots £130 later.

Such a big company with quality produce but the customer service is atrocious. Ordered from the official site and got sent the wrong size and tried to explain this sending numerous emails and getting no response. Over twelve days later I get a reply and I explain the situation again and he asks for my order number which I send and then nothing again. I’ve since sent another two emails asking where we are at and still no reply.
No phone number offered to speak directly, there is but it doesn’t work. Absolutely dreadful.

Like many others here, I did not receive my parcel. I live in Edinburgh, and I noticed it was supposed to arrive at the collection point this Tuesday. It was indeed in Edinburgh, but on the same day, the parcel suddenly returned to the UGG warehouse. I was very confused! I paid a delivery fee of £2.99 for the parcel to travel from the warehouse to Edinburgh and then back again. Customer service told me that if I want the item, I will need to reorder it. Ridiculous! I would consider the company a scam. I will not buy anything from UGG again, and I will not recommend them to anyone either.

Just thought I'd give a very positive experience from having to return a pair of uggs as they were too big.
The process of making a return is so simple, I returned through royal mail it was delivered back the next day and the following day I received my refund 😀. Customer services were very good as I was a bit worried reading all the bad experiences on returning items, the problems in people getting their refund back. Wouldn't hesitate to buy from again

Use DPD, which is notoriously bad in the UK. No option for any other courier. You can't even change the delivery preferences to leave the parcel in a safe place. I have a JOB, and a LIFE, why on Earth would I want my parcel delivered at 1pm on a weekday with no alternative or communication?

Delivery driver has stole my package. Ugg don’t seem to care. Item now out of stock and was Christmas present.

I bought ugg boots on website.
After 2 months I have a problem with
CLASSIC CLEAR MINI BOOT.
I'm wearing this brand more than 20 years and it was first time when I received so bad quality shoes.
It was completely wiped the fur on the heel and wiped my leg to the point of blood. I filled out a claim on your website, more than 2 months have passed - no one has contacted me.
After that I received the answer what they need more photos. I sent different photos of my boots a several times, but any answer. Now I receive the answer that my warranty was expired and they can’t help me!
It’s awful customer service, the worst that I ever had.

I purchased my third pair of UGGs as a treat I have worn them a couple of times and noticed pale patches appeared all over them they look terrible. I have sent photos to UGG and they have taken weeks to reply saying I used a cleaning product which I haven’t. Absolutely disgusted. At least ask me the question don’t tell me I’ve done something when I haven’t. What awful customer service. That’s the end of my love of UGGs

If I could give zero I would. Took my payment which I authorised. Then made up some story that I had done something wrong and cancelled my order then wouldn't match the discount. No customer service just a bot
. GO to their Australian competitor for same quality at half the price who don't cancel orders probably as they have no stock. Terrible just terrible! Do not trust them!

Well if your looking to have it delivered to a pick up point (post office) then don’t DPD apparently couldn’t deliver to a post office and my parcel was taken back! There was no more information just a very vague email for Dpd to say they couldn’t deliver…… I’m extremely confused by this as it’s a post office! Customer service was drab I was offered 20% off but no guarantee I can have them shipped once they are sent back! My daughters without her bday present and I had a lot of panic work looking for the missing item. There’s no direct line to talk to anyone and emails are up to 3 days to get a reply! All this on top of Christmas, not sure who’s worse the courier they use to deliver or ugg itself!

Bought classic ankle boots, a repeat after the old one wore out
What a mission to put it on, wriggling, pushing your foot in, pulling the top, takes about 15 mins, leaving me breathless and agitated
Getting them off isn’t any better
So disappointed, my feet are sore now

Ordered gloves as a birthday present, got tracking number, no delivery attempted and they were returned to UGG apparently! After speaking to customer service again, same thing happened, they have gone quiet now as I try yet again to ask them to sort it. Dreadful service and they have my money! Do not order anything from UGG

UGG are SCAMMERS??

I ordered some UGGs for my niece as a gift. TWO payments were taken and showing as pending on my account. I had two notifications also from my bank account. So I cancelled the order. (this was via mobile phone online store).

So I tried again via Laptop today. Again TWO payments were pending on my account. So I have cancelled the order again.

Set of crooks?? I have told my niece not to bother with UGGs. No doubt that will spread amongst the city given her connections.

I got my uggs today and I’ve had a horrible experience with them. This side bit of them have fell off and ripped to pieces absolutely ragin, never in my life will I buy another pair off uggs does anyone know if I would be able to return them for new ones as I’m absolutely livid and it was a Christmas present 🤬😡