uhomes.com Reviews 2,156

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, responsiveness, and professional approach, making the booking process smooth and stress-free. Many people highlighted the excellent customer service, noting that agents were patient, understanding, and provided clear guidance, often going the extra mile to assist with documents and address concerns. The quick response times and efficient handling of inquiries were frequently appreciated, contributing to a positive overall experience. However, some customers also noted issues with communication and accountability, reporting unresponsiveness to emails and messages, and a lack of clear follow-up. A few people were dissatisfied with the booking process, encountering difficulties with system requirements or unfulfilled promises regarding cashback and referral amounts. There were also isolated instances where customers felt agents were unhelpful or that the service was unreliable, particularly concerning booking confirmations and agent availability.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Many reviewers highlight the helpfulness,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the helpfulness and... See more

Customer service

People report positive experiences with customer service. Many customers praise the agents for being helpful,... See more

Response time

Consumers generally express satisfaction with response times. Many customers highlight agents' promptness,... See more

Booking process

Users describe positive interactions with the booking process. Many customers highlight the helpfulness of... See more

Based on these reviews

Rated 5 out of 5 stars

The facility is well- equipped with pool, sauna and community room. Each unit has furnitured and full functioning kitchen. A wide logia with the view of the city and all rooms have nature sunlight a... See more

Company replied

Rated 5 out of 5 stars

I’m really happy with the assistance that I got from uhomes! P’ Timi helped me a lot with the entire booking process and kept me updated the whole time. I ended up getting an accommodation pretty quic... See more

Company replied

Rated 5 out of 5 stars

I had a great experience uhomes as the team was friendly, responsive, and genuinely tried to match me with a place that fit my needs. The process was mostly smooth, and I appreciated their patience wi... See more

Company replied

Rated 5 out of 5 stars

Looking for a suitable accommodation is not easy and that's the reason why I choose Uhomes. The advisor helped me shortlist the options and clearly explained the strengths and weaknesses of each one,... See more

Company replied


Company details

  1. Apartment Rental Agency

Written by the company

Founded in 2015, uhomes.com is a leading online platform dedicated to providing comprehensive housing solutions for international students. Over the years, uhomes.com has evolved into a global leader in the student housing sector. Aspiring to be the dictionary for student housing, we aim to offer seamless, reliable, and efficient rental experiences to students around the world. With strategically located offices in major cities such as New York, London, Mumbai, and Ho Chi Minh City, uhomes.com exemplifies a truly global footprint. Our international team is dedicated to supporting students and property partners across diverse markets, ensuring that our services meet the unique needs of students in various regions. uhomes.com is built on a foundation of innovation, integrity, excellence, and community. These core values drive our mission to be the home for students away from home and our vision to become the world’s leading platform for student housing solutions.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 13% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I had a great experience using Uhomes

I had a great experience using Uhomes. Robin provides attentive and patient service, which helped me find the perfect apartment~

April 10, 2026
uhomes.com logo

Reply from uhomes.com

Hello Fiona,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

A pleasant experience renting a flat

A pleasant experience renting a flat. The staff replied to messages promptly and helped resolve any issues that arose.

April 10, 2026
uhomes.com logo

Reply from uhomes.com

Hello Jialin,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars
uhomes.com logo

Reply from uhomes.com

Hello,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

good help and service by team

good help and service by team

April 9, 2026
uhomes.com logo

Reply from uhomes.com

Hello,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Very nice very patience

Very nice very patience

April 9, 2026
uhomes.com logo

Reply from uhomes.com

Hello,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

everything is good

March 30, 2026
uhomes.com logo

Reply from uhomes.com

Hello Heqian,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Smooth Communication & Thoughtful Service

The communication was very smooth, with timely responses to questions. The service was thoughtful and empathetic, which made me feel completely satisfied and at ease. I will choose this service again when needed, and I will also recommend it to friends.

April 9, 2026
uhomes.com logo

Reply from uhomes.com

Hello,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Spot on

Reya was extremely helpful available and very efficient

March 23, 2026
uhomes.com logo

Reply from uhomes.com

Hello Timothy,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

good experience

February 24, 2026
uhomes.com logo

Reply from uhomes.com

Hello Linh,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Great experience

They were always reaching out to me, supplying me with options and keeping me up to date with availability. Shravani made sure to provide me with the best information to complete my booking. Would highly recommend

April 7, 2026
uhomes.com logo

Reply from uhomes.com

Hello Daire,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Trustworthy service and helpful staff

The staff member who handled my case (Ms. Serena) was very helpful in finding a suitable room in Singapore for me. Despite my requests to check rooms in various locations, she was always available and responded promptly to my messages. This is a trustworthy service.

March 30, 2026
uhomes.com logo

Reply from uhomes.com

Hello Th.Nguyen,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

the staff was very informative and…

the staff was very informative and supportive. booking process was quick and effective

January 9, 2026
uhomes.com logo

Reply from uhomes.com

Hello Thao,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

nice accommodation

nice accommodation

April 2, 2026
Unprompted review
uhomes.com logo

Reply from uhomes.com

Hello Mehak,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Got the exact room I wanted

Got the exact room I wanted! Special thanks to Irene for being so dedicated and professional. She was always there to provide clear answers to every question I had.

April 1, 2026
uhomes.com logo

Reply from uhomes.com

Hello Al Hsuan,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Severely communicative and supportive

Severely communicative and supportive. Helped through out everything and was enjoyable to talk to and trust

April 2, 2026
uhomes.com logo

Reply from uhomes.com

Hello Safir,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Great service!

March 30, 2026
uhomes.com logo

Reply from uhomes.com

Hello Shih,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars
uhomes.com logo

Reply from uhomes.com

Hello Aye,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

High quality of service

The staff were very patient and friendly.

March 30, 2026
uhomes.com logo

Reply from uhomes.com

Hello,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

I wanted to give a special thanks to…

I wanted to give a special thanks to Shubham Dhamapurkar, one of the most considerate and helpful people I have dealt with. I had a problem and he immediately came up with a solution and was with me every step of the way, and was so patient with my questions. He made the whole experience so easy. Big thank you to him .

March 26, 2026
uhomes.com logo

Reply from uhomes.com

Hello Nada,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Smooth & Stress-Free Experience with Uhomes

I had a really positive experience with Uhomes and my agent. From the beginning, the whole process felt smooth and stress-free. The agent was extremely helpful, patient, and always quick to respond whenever I had questions or concerns.

What I appreciated the most was how friendly and understanding they were. As a student moving into a new place, I had a lot of uncertainties, but they guided me through everything step by step and made sure I felt comfortable with my decisions.

They were also very transparent and honest, which made me trust the process even more. Everything was explained clearly, and there were no surprises along the way.

Overall, I’m really happy with the service and would definitely recommend Uhomes and the agent to anyone looking for accommodation, especially students who are new and need extra support. Thank you for making this experience so easy and pleasant!

March 18, 2026
uhomes.com logo

Reply from uhomes.com

Hello Malsha,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

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