Oliver phoned me and took me through a quick assessment to find out if I qualified to work in Australia, which I did. He was really friendly, and reassured me throughout the phone call. He seemed re... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From start to finish truly felt look after and made to feel confident in making my decision to visit Australia it really is a dream come true and I cant thank Olivia Woods, summer, chen and also Tamar... See more
Company replied
The young lady we spoke to is called jade she was very friendly very professional. Any worries or concerns we had about the immigration process she laid them to rest. The fact that we were eligible fo... See more
Company replied
Very easy and straightforward experience dealing with UIS Australia, couldn’t recommend enough. Big thanks to Olivia Woods who helped me with every question and got back to me very fast making the app... See more
Company replied
Company details
Written by the company
The visa application process for Australia is challenging for many future immigrants as they must follow and comply with various and specific requirements, point assessments, rules, and regulations. This is where UIS Australia steps in, providing our clients with our expertise and experience of the Australian Immigration process while staying focused on the final goal – successfully completing their Australian immigration process.
Contact info
91 King William Street, SA 5000, Adelaide, Australia
- +61-8-715-01857
- support@uisaustralia.com
- uisaustralia.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great help from Derrick from immigration
I received a call from Derrick from the immigration service, a very friendly representative who explained all the assistance and information to me very well. Thanks Derrick for the clear explanation and good communication; if only they were just as helpful in Belgium 😉
June 7, 2026
Reply from UIS Australia
Hi,
Thank you for your wonderful feedback. We’re delighted to hear that the information was explained clearly and that you found the communication helpful and easy to follow.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Reply from UIS Australia
Hi Cameron,
Thank you for your feedback. We’re glad to hear that you had a positive experience and felt welcomed and supported throughout your conversation. Your kind words are greatly appreciated.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Amazing worker
The worker who spoke to me was very friendly and very helpful! The process was quick and easy
June 1, 2026
Reply from UIS Australia
Hi Lucy,
Thank you for your lovely feedback. We’re happy to hear that you found the process quick and easy, and that you felt supported throughout the conversation. It’s great to know the experience was helpful and positive for you.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
UIS Australia team
The team that worked with me on this project did a great job and were very thorough. They were very considerate and paid close attention to detail. I highly recommend them.
February 1, 2026
Unprompted review
Reply from UIS Australia
Hi Marco,
Thank you for your kind feedback. We’re pleased to hear that you had a positive experience with the team and that you felt well supported throughout the process. It’s great to know the attention to detail and care provided made a difference for you.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Very helpful!
I'm early on in the process of looking at visas and the team were really helpful. I spoke to Derrick who was very knowledgeable, able to answer all my questions and provided guidance on next steps.
June 4, 2026
Reply from UIS Australia
Hi Erin,
Thank you for taking the time to leave a review. We’re glad to hear that you found the guidance helpful during the early stages of exploring your visa options. It’s great to know that your questions were answered clearly and that you were provided with useful information about the next steps.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Highly recommend
They are a really friendly and efficient service to be used in our application process.
June 4, 2026
Unprompted review
Reply from UIS Australia
Hi Amy,
Thank you for your recommendation and for sharing your experience. We’re pleased to hear that you found our service friendly, efficient, and supportive throughout your application process. Your feedback is greatly appreciated.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Very informative
Very informative, helpful and polite staff to assist with the visa application contacting me when I needed to upload new documents and getting them done correctly making the process much less stressful
June 4, 2026
Unprompted review
Reply from UIS Australia
Hi Josh,
Thank you for your wonderful feedback. We’re delighted to hear that you found the process informative and that the support provided helped make your visa application journey less stressful. Keeping clients updated and ensuring documents are submitted correctly is an important part of the service we aim to provide.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Reply from UIS Australia
Hi,
Thank you for your feedback. We’re glad to hear that everything was explained clearly and that you found the conversation professional and pleasant.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Very clear with what’s the process is…
Very clear with what’s the process is and very good explanation of what the plan is.
tasha Big thanks to you!
June 3, 2026
Reply from UIS Australia
Hi Eskil,
Thank you for your kind feedback. We’re pleased to hear that the process was explained clearly and that you felt well informed about the next steps. Providing clear and helpful guidance is something we always strive for.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Reply from UIS Australia
Hi Samuel,
Thank you so much for your feedback! We’re really glad to hear that you found the support helpful and informative throughout your experience.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Tasha was really kind and helpful
Tasha was really kind and helpful, I couldn’t talk the first time she called and was ready to help me in another moment
June 2, 2026
Reply from UIS Australia
Hi Dorjana,
Thank you so much for your kind words! We’re really glad to hear that you had a positive experience and that you were met with kindness and flexibility when the timing didn’t work the first time.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Alan was really helpful and very kind.
June 2, 2026
Reply from UIS Australia
Hi Daniel,
Thank you so much for your feedback! We’re glad to hear that you had a positive experience and found the support helpful and kind throughout your conversation.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
David was cool
The guy who helped me who I think was named David was a great help. He helped me know what I need to move forward with immigration process. Very friendly and funny. Would speak to again.
June 1, 2026
Reply from UIS Australia
Hi Aalliyah,
Thank you so much for your kind words! We’re really glad to hear that you had such a positive experience and that you received helpful guidance on the next steps in your immigration journey. It’s great to know the conversation was both informative and enjoyable.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY
They are a hard sales scam organisation. Awful experience lost money and then when I involved legal support they refused to speak with me.
This issue remains outstanding no refund. Refusal to speak to me the parent of a ypu g lady with disabilities who was bullied into signing an agreement.my daughter and I phoned together so we could discuss. The advisor point blank refused to speak with me present and hung up. Any decent company would understand that the person was present and authorised me to speak. Trouble is as I would not be bullied they hung up. We have approached solicitors. The reviews for this company come somewhere between scam and hard pressure sales.
Please call me I would be pleased to discuss as I have now had a message advising my review will be taken down.
June 1, 2026
Unprompted review
Reply from UIS Australia
Hi Joan,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you are not satisfied with your experience.
We would like to clarify that all service fees and refund terms are clearly explained prior to proceeding, and refunds are reviewed in line with the agreed terms of service and the stage of work completed.
We take all client concerns seriously, including those relating to service delivery and communication. However, we have reviewed our records and are unable to locate a file associated with the details provided in your review. As a result, we are unable to verify the specific circumstances described.
If you believe you have been a client of UIS Australia, we would appreciate it if you could contact us directly with your details so we can review this matter further and assist you accordingly.
Kind regards,
UIS Australia
I like the way the call was handled and…
I like the way the call was handled and very helpful
June 1, 2026
Reply from UIS Australia
Hi Donald,
Thank you so much for your feedback! We’re glad to hear that you were happy with the way the call was handled and that you found the support helpful throughout your experience.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
They were always there for everything I…
They were always there for everything I needed, very patients with my English and doubts. It’s really nice the feeling to do all the process accompanied by nice people.
The only thing that could make it better is to clarify at the beginning all the things to pay
June 1, 2026
Unprompted review
Reply from UIS Australia
Hi Sofia,
Thank you so much for your feedback! We’re really glad to hear that you felt supported throughout the process and that the team was patient and helpful whenever you had questions. It’s wonderful to know that you felt comfortable and well accompanied during your journey.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Well Tasha was very helpfull she gave…
Well Tasha was very helpfull she gave me information. On how the proces work and together we resdheculed for the 28 th. She was very kind and listent to me and she was also very clear in telling me how the proces works.
June 1, 2026
Reply from UIS Australia
Hi Stefan,
Thank you so much for your kind words! We’re really glad to hear that you found the information helpful and that everything was explained clearly. It’s great to know that your conversation was supportive, informative, and that arrangements could be made to suit your schedule.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Same experience as the other 1 star…
Same experience as the other 1 star reviews. Emails bouncing back, website error. They agreed on continuing with the Visa process a month ago. I paid half of it already.
May 23, 2026
Unprompted review
Reply from UIS Australia
Hi Anna,
Thank you for taking the time to share your feedback.
UIS Australia recently experienced temporary technical issues affecting certain communication channels and website access. These issues have now been fully resolved, and our systems are operating normally.
We appreciate your patience during this time and kindly ask that you contact our team directly via support@uis-australia.com so we can assist you further.
Kind regards,
UIS Australia
Outstanding service
The service UIS Australia provides is truly amazing. My case worker Olivia Woods made the process so simple and smooth it took away all the stress of moving to a different county.
March 23, 2026
Unprompted review
Reply from UIS Australia
Hi Terrell,
Thank you so much for your kind words! We’re really glad to hear that you had such a positive experience and that the process felt smooth and stress-free throughout your journey. It’s great to know you felt well supported every step of the way.
If you need any further assistance, please don’t hesitate to contact us at support@uis-australia.com
Best regards,
UIS Australia
Everyone i have spoken to was very…
Everyone i have spoken to was very helpful. They made the whole process smooth and easy.
Olivia was amazing, she was kind, polite and understanding.
May 21, 2026
Unprompted review
Reply from UIS Australia
Hi Lee,
Thank you so much for your kind words! We’re really glad to hear that you found the whole process smooth and easy, and that you received helpful and supportive guidance throughout your experience. It’s great to know that the representative made such a positive impression as well.
If you need any further assistance, please don’t hesitate to contact us at support@uis-australia.com
Best regards,
UIS Australia
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