I’d give this company a zero if it were an option. Total scam. Ordered an la double j set - it fit strangely. Was not typical fit of the brand. I requested a return any they charged me almost 300.00... See more
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Avoid Cettire like the plague. I returned over £1,570 of unopened items, sent back promptly and exactly as arranged, and what followed was a drawn-out nightmare. The refund was marked as "processing"... See more
Customer service is from the Dark Ages; they take ages to respond and they will argue back and forth, spending way more time and effort that the item is worth. I returned an unworn item with the tag... See more
great product - axel arigato trainers - 1 size too small, so requested an exchange, they don't do exchanges. So requested a store credit. Printed returns labels and scheduled courier, who only colle... See more
Company details
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1.3
Bad
171 reviews
No history of asking for reviews
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Very good service and product quality
Very good, 14 day return inline with Italian return policy. 24hrs response time to email i find this pretty standard. Bought 2 items, returned both due to sizing not right but they arrived perfect and when sent back they refunded me in 12 days for each item so 2 days over the 10 days but email response kept me updated and overall I found it a good service. Shipping and returns are a breeze all labels provided and they cover pickup.
November 24, 2021
Unprompted review
Really dodgy!
Really sorry to not have read reviews before I paid for an item. No response from customer service. Comments are disabled on their Instagram. DODGY, dodgy company. I have no hope I’ll get my item or a response from them - I wonder if there’s a way of reporting them?
November 22, 2021
Unprompted review
This company has one of the most…
This company has one of the most appalling services that I’ve ever come across. Note they are located in Italy and not in the Uk for a start. They delay returns and refunds and take 24 hrs to respond to each email. I will never shop with this retailer again.
November 3, 2021
Unprompted review
Review on Cettire clothing company.
Review on Cettire clothing company.
I bought an expensive coat from this company and sent it back the same day I received it as it didn't suit me.
However it was nearly 6 weeks later that they finally reimbursed me for the coat and this was only after many emails back and forth asking for my money back.
I wouldn't recommend this company to anyone after my experience with them.
November 1, 2021
Unprompted review
Alexander Mcqueen jacket…
I purchased a Alexander Mcqueen jacket white with a rose drawn on it and a Dior Homme Golden letters white sweater. They wear deer but worth the buy. I will be purchasing from Cettire again.
July 9, 2021
Unprompted review
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