Coach Reviews 6,318

I loved ordering from Coach but I was expecting a different packaging because it didn't look like a coach packaging.. but otherwise the service was great! My second from Coach

I love the bag I got and coach in general but this was a present and I wish we could have the choice for a gift box like in the US !

I bought a bag online and everything was great, the bag is beautiful, arrived in a few days. The only problem I have is that I didn’t receive a dust bag.

I ordered the black tabby 26 and it came damaged and it was not packaged properly which is why it probably got damaged. I exchanged it for another one and I called up and explain the situation and tol... See more

Worst experience. I recently the bag and i wanted to exchange it. It was lost in transit and i followed after 15-18 days, received the response that since the bag is lost in transit, no exchange can h... See more

Loved my Coach brooklyn sandals they are genuinely perfect! I went true to size and they fit lovely. The only thing I would say I am not happy with about coach is that when you order online there isnt... See more

This is my second Coach purchase this year and once again I’m really impressed. The quality is excellent – beautiful leather, well made, and exactly as described. My latest purchase is used daily... See more

Disappointing customer service. Purchased the Kisslock 16 bag online, and after only one use the hang tags fell off without my notice, something I’ve now seen others report online, so is clearl... See more

Purchased two of the new quilted bags, one for myself and one for my daughter. We receive so many amazing comments when we use our bags. Complete strangers make comments . The bags are simply fa... See more

Quick delivery and very good and nice packing for the products. Quality of the products are always premium, for sure! Every time, I have a full cycle satisfied online shopping, thank you!

The item was gorgeous and the quality you would expect from coach. I bought the pink card wallet for my daughter’s birthday to go with the bag I bought her for Christmas. I’ve put in my Mother’s Day r... See more

The first bag that has arrived was defective. I've had no issues sending it back and getting a replacement. Coach's customer service fills me with confidence that any issues will be resolved

Love the quality of the bag ,delivery great . My only negative was because I ordered on line I did not think it would have a security tag ,but it had one which caused me embarrassment when going in sh... See more

Returned order 31st December . Tracking with EVRI only till 2nd Jan parcel then disappears, emailed customer services numerous times for a refund as iam £200 out of pocket. Keep getting fobbed off an... See more

Updated 26/01 - I have now changed my review from 1 star to 3 stars following Coach processing my return on 23/01. Whilst this has been resolved I still feel that my experience should ha... See more

Poor customer service Recently bought 2 tabby bags and lost the hang tags on both which is so upsetting I have taken the bags into store and the hang tags are not covered on the warranty and I wa... See more

My Granddaughter had this bag charm on her wish list and she has a beautiful Coach bag to hang it on.

Product was good but the way it was delivered not so much. The back came torn and then dust bag came dirty. I was lucky the item didn’t fall out of the bag. Just was annoying i spent so much money not... See more

Delivery service is prompt and bag arrived in good condition. Bag is of high quality and I really love it.

The worse ever, manage to send me the same item twice without apologizing for their mistakes ! Had to wait in two occasions for the funds to reach me more than one months wait. This is called se... See more

The delivery was fast and while my package was on the road the updates were detailed. The product is amazing! The design is cute and practical for everyday . The material is amazing ! Soft brown le... See more

Got this for a 21st birthday gift. Very beautiful bag my daughter absolutely loved it 🥰

Excellent quality, items are always lovely packaged and delivery is fast. Outlet has some very good bargains. 💕

Great purchase experience and product, i could follow the journey of my bag very easily. The size of the bag is great and well shown on the picture for the product

I love my new bag! The buying experience was seamless and it was delivered as expected, brilliantly packaged to reduce any risk of damage.

I ordered first time online, it was easy and quick. The order arrived in couple of days - great quality, just like in the picture. Perfect, would recommend!

The quality of the brand, the delivery that was made on time and also the the price range from the outlet made it a beautiful and memorable experience. Thank you Coach !!

Easy platform to use to order my bag! Beautiful and true description. I could not be happier!

Everything mentioned in description was same when i received the product for my wife. I would highly recommend Coach. Excellent quality.

Quality both of product and of service, my wife was thrilled and so pleased at her Coach bags, thank you.

Bought the bag for my wife ,she loves it as she has other coach bags but bigger, this one is different small but enough to carry your daily needs in it ( iPhone pro max, car and house keys ,bank cards... See more

Amazing product, amazing client service, fast shipping. I’m already looking for a repurchase🫶🏽

Everything was perfect. The bag is amazing, I wanted to buy since month's and finally decided to buy it. It came perfectly packed and on time. I will repeat for sure.

It came with a dust back thank you for that but the delivery came slower than expected.

I bought a bag as a gift and received it within a week. Everything went well with the order and packaging, the bag is really nice.

The website was easy to navigate. Quick delivery, packed really well.

Disappointed that the bag is now with bigger discounts. It made me sad. I’m a cheapskate. But overall bag is fine. But now when I look at that bag I feel a bit bitter about the deal

I atleast expected it to come in a wonderful packaging but I was disappointed. I couldnt make a proper unboxing video.

Love the bag and the design, the chain looks a little cheap but the delivery and quality makes up for it.

Clearly there are issues and the business is in trouble. Paid extra for next day delivery six weeks ago and it still hasn’t arrived. Phone lines have been shut down and no answer via email. They must... See more

Bought a lovely bag for my daughter's birthday it arrived early too she loved it.

Perfect, the bag is beautiful and the leather is made with quality

I had expected to receive my bag in a lot more protective packaging than it came in. It was received with the box half ripped open at the top with only the dust bag to protect it on the inside. I’d ha... See more

Extremely disappointed. I recently completed a return using a pre-paid label provided by Coach. Whilst with Evri (coach’s chosen courier) it has been lost in delivery, through no fault of my own. Mult... See more

Order came quick, was complete. The returning process is easy and quick. Very nice!

Easy returns? Not at all! I returned an item on 19th January, it was marked as collected and the Evri website instructed me to contact Coach direct after the 20th. It was clearly delivered back. The... See more

If I could give them minus stars I would. I made an order in NOVEMBER LAST YEAR for Christmas with shipping stated as 3-5 days and have still not received anything 2 months later. Not so much as a sin... See more

Terrible customer experience. Sent an item to be returned on 15th of January. Coach confirmed receiving my item, still waiting for a refund. 4 weeks. No communication why the refund is not issued, no... See more

I purchased a pair of glasses about a year ago. I am usually a fan of coach, and have two other items. No less than 8 months in, a part that was integral to the structure of the glasses broke off. I c... See more

I wanted to have my bag monogrammed. Apparently it could only be done in store but i was directed smoothly on how and where to do it. Also i had my bag on time and intact. Lana shoulder bag !🩷😘